Knowledge field not available in Knowledge base table to create region specific knowledge articles

Vasudhevan2
Tera Contributor

‎04-30-2024 03:18 AM

I have a requirement to create knowledge articles in languages other than English. As per the document: 'https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...' I should be able to add language field to the knowledge base form layout and select languages. When I try to do the same, the language field itself is not available in the Knowledge base table. Please refer screenshot as well.

Please let me know if there is any suggestion.

 

Vasudhevan2_1-1714472231015.png


Note: We will not be able to activate language plugins in our instance. A language 'Spanish' was added to 'sys_language' table as XML.

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Community Alums
Not applicable

‎04-30-2024 03:30 AM

Hi @Vasudhevan2 ,

There is a Property called " glide.knowman.translation.enable_translation_task " system property under sys_properties_list.do and change the value to "true.

Then follow the steps:

  1. Navigate to All > Knowledge > Administration > Knowledge Bases.
  2. Select an existing knowledge base.
  3. Click the lock icon to unlock the Languages field in the Knowledge base form.
    Note: You may need to configure the knowledge base form to include the Languages field. Click the form context menu icon (
     

     

    and navigate to Configure > Form layout. Use slushbucket to add the Languages field.
  4. Click Submit.

 

 

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