Resolved! Add myself as a BCC to Request Item commented email notification
Good day,I would like to add myself as a BCC to this email notification - "Request Item commented"How can I accomplish that?Thank you,Rachel
Forum Posts
Resolved! GlideAjax in Catalog clien script don't work with non-admin user
I created a catalog client script onLoad that call a script include using GlideAjax but on portal when i open the item, with admin the ajax call work, with other user (without role) don't work. I inserted some log on script include and with no-admin ...
If we add the timezone in system properties will it impact sla, schedule jobs and others
Hi Team, I have a query , that if we add the timezone in system properties will it impact the SLA's , scheduled jobs etc . can someone please help on this.Thanks,
Mass populate reference field with value from parent request
Hello, is there an effective method to mass populate the Requested Item value on the Contract request? Scenario: sc_req_item has the ast_contract value populated, however the ast_contract does not have the sc_req_item value populated. There are thous...
hide the variables in a variable set for a particular catalog item
Hi @Ankur Bawiskar i have created a catalog item and added variables set to it, in this variable set i have variables which are mandatory at the dictionary level , but i want to hide this variables to the catalog item in which this variable set is ...
Email notification "Event parm 1 contains recipient" not working
Hi! If I set a user in the email notification "Users", he receive the email.However, when I use “Event parm 1 contains recipient,” that user doesn’t.In the Message HTML, I print the value of parm 1 like this: ${event.parm1}.The sys_id appears correc...
Decision Builder Conditions
Hi everyone, Im trying to use the "Decision Builder" to create "RITM's" when an email with certain "subject" is received, Im trying to use this instead of inbound email actions.I created a record on the "sys_email" table with the subject to use as te...
Decision Builder Conditions
Hi everyone, Im trying to use the "Decision Builder" to create "RITM's" when an email with certain "subject" is received, Im trying to use this instead of inbound email actions.I created a record on the "sys_email" table with the subject to use as te...
Any potential issues with disabling "Process Expense Allocation" scheduled job?
Hi Community, We have been asked by a client to disable the scheduled job that updates the State field for expense lines from "Pending" to "Processed" as they wish to handle this manually. I found the scheduled job -> Process Expense Allocation which...
Retrieve the record using exact match record functionality.
I would like to understand if we can get exact match in global search with any field like GBS Reference in the screenshot, just like the number field search and access the record directly bypassing the search results. Attached the Images below for ...
Resolved! Hide submit button in catalog form
i have a situation where in when a user selects no for a variable the form should not be submitted in catalog form, how can we achieve this?
Adding the BCM Contributor Role does not secure access to the module or workspace
Hi all,apologies, if this has already been adressed elsewhere but I noticed that when I add the BCM Contributorsn_bcm.contributor role to a platform snc_internal user, they did not get any access rights for either the BCM module or the workspace, and...
Resolved! Images Not Displaying in Email Notification After Migrating Scoped Application to Test Environment
Hi Everyone,I am currently working on Designing Email Notification within a scoped application in ServiceNow. In the development environment, I created an email notification that includes two images " Yes " and " No" buttons in the email body. Everyt...
unable to find Vancouver patch 10 release note
I need to find the Vancouver patch 10 release notes, but Ionly find until WashingtonDC version not older.is there a space with old versions release notes?
Set Impact based on service
I have a requirement to have Impact on incidents set automatically based on the selected service then have a drop down where Help Desk can indicate how many users are impacted which would either lower or increase the impact based on the choice so if ...
