Hi All, I am looking to create an alert that cannot be dismissed by the user. This alert needs to be shown in CSM/FSM configurable workspace, if one of the fields on the Case form is not empty. I have tried using the Alert component in UI builder on ...
Hi Community, our team is implementing a SLA where the start condition looks like this:The stop condition looks like this:On our help desk case table, we have a custom boolean field called Any Agent First Contact, which gets set to true from a before...
Hi, There is a requirement where we have to create a report for Update frequency of Incident tickets, In the incident table we have a custom string field which is used to update the ticket as BI-1 which is P1 for P1 tickets there is a rule to update ...
Our team is trying to configure Agent Assist so that it pulls knowledge articles from specific knowledge bases: Currently, that search is pulling articles from the OOTB Human Resources General Knowledge KB. Our team created our own Table Configurati...
Have a catalog item that has a MRVS that I need to parse out into individual RITMs via a workflow script. I can get it to create the other RITMs but they are blank and will not transfer any of the variable data over from the RITM. I know I'm close,...
Hi Community, Unfortunately, I can't make any progress with the above task. I have added the article template fields to the knowledge form as specified. I also created an entry called Policy and added the 3 fields here too. Unfortunately, the system ...
"Unable to load dynamic inputs (sn_jira_spoke.get_projects_v4) No dynamic inputs data was provided" error coming in flow designer while integration between ServiceNow and JiraSo I was stuck at this point, I have created connection alias perfectly and...
As a Project Workspace user, I want to be able to associate an existing SAFe epic to a Project so that I can easily link related records. Current functionality in the workspace only allows a user to create a new SAFe epic, but i often need to associa...
Hello! We have a need to add a feature to incident records. The feature is a button that produces a pop up, which displays two reference fields "old asset" and "new asset". When the popup is submitted, trigger a flow to make some updates to those ass...
I'm building a workflow for a catalog item called. The goal is: when a user submits the form, a catalog task should be created and assigned to an assignment group. One member of that group must approve the task. If approved, the task should be marke...
Hi, I have created the Database view for Audit and Incident table, I am trying to join these 2 tables but its not working. Any help is much appreciated. Thank you.
Hi team, i want to create one more tab , how to create that or where i can find the configuration?
I have created a transform map and have a list collector field which I am able to update with invalid choices. I've tried setting the choice action to ignore and reject but the field still gets updated. As a workaround I can restrict the import she...
Hi everyone, I'm working on a custom CSM portal where i have a variable with reference qualifier that currently uses "starts with" for searching. The requirement is to switch this to contain to make searching easier and to provide better results for ...
