Rising star nominations
When will rising star nominations begin for december month?Always they are conducted twice a month. Right?
Forum Posts
Need Help: Make Attachment Mandatory on submission Only When Subject Person’s Country = India
Hi Community,I’m working on a requirement for a record producer in Service Portal where:There is a reference variable called Subject Person (points to sys_user).If the selected user’s country = India, then at least one attachment must be added before...
Widget/Modal help
I posted a question last week to help get me started with a portal (custom) widget and I was able to get the data from the client to the server (run a script include) and then spit back a value from the script include.Looking at it further, now I wan...
How to prevent Alert Management Rule from running multiple times and updating duplicate work notes?
Hi All, I’m working on a requirement in ServiceNow Event Management (EM Alerts) and facing an issue with multiple executions of the same sunflow.Requirement:A Alert Management Rule is triggered when an EM Alert is created or updated.Based on Dynatra...
Resolved! Modify provider notification before sending
I have a provider notification ([sys_notification]) that runs against the [live_notification] table and on record change, insert, and when the field name is work_notes or comments (category is 'connect'). When someone sends an @mention, the recipient...
Jira Spoke, bi-directional integration of on-premise Jira to ServiceNow only working one direction
We have a on-prem Jira instance and have connected it to ServiceNow.We are using IPA Key for Credentials.Using our Mid Server for connection.For Connection & Credentials Alias - using Jira Spoke with HTTP connection, Basic Auth with API Key, Connecti...
flow designer jira spoke
Hi, My requirement is to integrate Snow and jira bi-directional, as part of it i want sync comments between two. So i am working on flow designer here i want to compare latest comments from incident record and jira, if the comments are same it should...
Restrict write access to some fields for 'assigned_to' and 'assignment_group'
For Issues form, I want 'assigned_to', and 'assignment_group', users to be only able to modify certain fields. How to achieve this using ACL?
remove mandatory field messages on change form
Hi Team I have requirement that during change new state we have to make Risk assessment fields mandatory Risk Fields are customized field on change We have written Ui policy to make the fields mandatory during new state. Now everything is working as...
How to display table records in an HTML variable in a catalog item from the onload catalog script
I want to display the contents of a table filtering on a specific field in an HTML variable on a catalog item. I put the code I found in an onload script but can't seem to get it to work. Is there an out of the box server script include I can use? I ...
"Cloud License Type" is not getting populated for installed software by Discovery.
I'll explain the issue with an example, Please go through it and let me know how to remediate this.I have a Window Server "BXAZEUWAPWTMI33" and there are few software running/installed on the machine.Once we run discovery on "BXAZEUWAPWTMI33", all th...
Automate change request with change tasks creation for monthly patching activities
required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also n...
Resolved! Workspace Dashboard - How to create filter on string column?
I have created a Workspace for my custom application and my users are requesting a way to filter/update all elements on 1 dashboard based on changing a given column. For example, my table has a column called Business Name and the user wants to see al...
Engagement Messenger - Multiple Modules
Hi Team, we had a scenario where we need to create different Engagement Messenger modules for different external applications (Multiple Modules for Multiple External Applications).Had the followng questions.1. How to identify in the Virtual Agent fro...
External system - outbound REST message error : 403 username/password combo
Hi We are getting " Method failed: (/service-now/workitems) with code: 403 - Forbidden username/password combo" error when we try to connect to external system We are currently using a bearer token to connect to the third-party system. There is no ...
