attachment size on workspace
Hi i want to display the message as soon as possible whenever an attachment is attached to the case and the combine size of attachments exceed 18mb then i want to show the error message immediately is this possible?
Forum Posts
Resolved! How do you document a rollback?
Hi community,Good day.How do you document the rollback if it happens? It is known that if we want to implement a new feature, we will use story to capture it. But if the same feature need to rollback, how do you manage it to keep data quality? It wil...
How to fetch the value of field in a flow via system property instead of hardcoding?
Hi Experts, I want to check the value of field in my flow using a system property instead of hardcoding. I can do that in a Create a Record Action, using toggle script, but I'm unable to see that script toggle in If flow logic condition.Please refer ...
filter a list of records based on another variable
i have 2 variables below in my catalog item: variable A: building codevariable B: asset code variable A is a lookup select box based on another variable once variable A is selected, a list of values for asset code will be displayed based on the selec...
How to get the number of records in a Script Include for even records not available to users?
Hi All, Currently working on a record producer for an HR Service and the request was that if for example person A submits the record producer with a specific subject person (let's say person C), if Person B tries to submit a record producer with the ...
error on a published report
Users started receiving error - “Access to this content denied based on report_view ACLs” when opening published incident report link from email. The same users can open the report and underlying records without issue once they are already logged int...
ATF Click Modal Button in configurable workspace - FAILURE: Did not find GlideModal
In my test for configurable workspace I have 'Click a UI Action' step which open the modal: Then, the next step is Click Modal Button but it returns with error FAILURE: Did not find GlideModalMy test step configuration is like this: Do I tested it th...
The state of a catalog task changing from Closed Complete to Closed Incomplete
Hello Community, I am currently working on a catalog item. When we manually update two tasks to Closed Complete and immediately set the third task to Closed Incomplete, all three task states change to Closed Incomplete. Could you please suggest a res...
How to connect a Declarative action button to a modal in Playbook
Hello everyone,How can I set a declarative action that was created for playbook to be able to show a modal upon clicking? I tried searching articles in the internet and what's common in them is to create an UX Add-on Event Mappings which is not visib...
CSM/FSM workspace, SoW workspace - how to set the panel width to a fixed value?
Hi Community,We are using an UI automation tool to test the workspace, and the test case will fail if the panel width has been changed by accident, is there a property to set the panel width to a fixed value for a single user?You can refer to what I ...
Preview record icon freezed upon clicking
Hi, The preview record upon clicking is getting freezed on sc_req_item list view. It is showing preview in list view with BPO_hrquery view but freezed for records with gen_ai compact view. What might be the cause for this ? Thanks,Tiasha
Need to add a measurement of time all tasks and request that starts and ends with pending vendor
Need to determine a method to add a measurement of time all SCTASKs and enhancement request that starts and ends when State is set to Pending Vendor, then moved out of Pending Vendor state.We may need to add a hidden SLA to measure this, or determine...
Creating favorites in workspace
Hi,Can anyone offer any advice on this please.In the central header of any workspace, there is the workspace title with a star beside it, making it possible to create the page as a favorite. Taking Project Workspace as an example, if you create a fav...
different Columns for Employee and Manager from Same Table
Hi all ,I need help with role-based list views in ServiceNow.Requirement:I have one table and one list, but the visible columns should change based on role.Employee should see only:NameEmailDepartmentEmployee IDManager (from the same table and list) ...
Resolved! I want the code below to add 1 day, but the added day must be a weekday, not a weekend
var date = fd_data.trigger.current.u_cc_cm_ass_date; var gdt = new GlideDateTime(date); gdt.addDaysUTC(1); return gdt.getDate().getValue();
