Hello All,1.I've a catalog item,where the request type is a drop down which have the values "software","Hardware","peripherals", and "User Account Management".2.Now,only the admins or "HR members" or "RMS members" can be able to see the "User Account...
I have searched this forum for guidance on how to call a server script from client side. Lot's of good material, but still I can't get it to work.I have a server side script that works: // create a new record in 'Agenda Topic' with the following d...
Hi, I am looking to get some assistance in Flow Designer when using a field value and completion of demand tasks to perform specific steps. Below is an example. Any assistance you can provide would be appreciated! Field A has the values 1, 2 and 3. W...
Hi Team, When Major Incident is resolved Post Incident Report is created (PIR), our client wants that to be in different format than it is available.As per our knowledge it can be achieved by updating UI pages. but is there a small configuration to b...
Hello community — I'm facing an issue with ATF impersonation and hope someone can point out what I might be missing.Environment & contextI have an ATF test where:Step 36 is a Record Query that successfully returns a sysapproval_approver record (I can...
Update - I upgraded the widgets to the newest version and the problem is resolved!============================================Hi all, I wonder how do I allow user to schedule multiple appointment in Walk-Up experience in Service Portal. I have set "M...
Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments Dear ServiceNow Community Colleagues, Please can I request help/guidance with the following use case requirement: What is the best configuration I can use ...
Hi,I am brand new to this and so is my PDI. Haven't found any helpful information on this, even the error message is widely discussed.Whenever I try to create an app in App Engine Studio I get the following error: Unable to create this application....
Hi We tested the following script and it worked fine then: var currentDate = new GlideDateTime();// Set the date to the first day of the next monthcurrentDate.addMonths(1);currentDate.setDayOfMonth(1);// Subtract one day to get the last day of the cu...
Hi everyone, we currently have a Order Guide where people pick their company role (for example manager) in the 'Describe Needs' through a select box to automatically create tickets for specific things. Because of this we activated the "show include t...
We have a new Agent, and that agent is not receiving the open live chats in the inbox.even when the agent status is available, what could be the reasonwe are facing issue only with this particular agent
Hi ServiceNow Devs, I've a requirement to populate the assignment group based on catalog item RITM, all catalog items are using same variables.But different assignment group is used for all catalog items. There are 18 catalog items RITM mapped to dif...
Hi all, We have seen from our company instance that if a user have ITIL role, then logo is showing our correct company logo in our instance, but if user only have access to a custom app, hence no ITIL role, then they see the default ServiceNow logo...
I created a script for a multirow variable set. For each row in the request, it should populate in the description of the task and the system generated email should display the complete description of the task. However, say the user request two rows:...
Hi, Currently I am facing a "weird" behavior on RITM approvals on my instance. When I set a RITM to the stage of Request Cancelled, automatically all aprovalls attached to the RITM change their status do Cancelled (even the approvals that were alread...
