The software Entitlements module is missing in the Application Navigator under Software Asset ->Licensing ->Software Entitlements ->. We are only able to navigate through it using alm_license.LIST .What could be the reason for it?
I want to remove the OOB Update and Delete button from my custom table .in the form view of the custom table there are no button configured. But i could not able to remove or disable these buttons.I check the sys_ui_action table but these buttons are...
how to autopopulate the TO and CC field in email tab of RITM. Previously only autopopulate cc(opened_by) and subject. Now i want how find previously working logic and how to find? and i want TO is reqeust for of the request and CC is additional viewe...
I noticed in Service Operations Workspace, the URL updates based on the list or record you are viewing. This is useful to utilize for notifications. As it is a configurable workspace, I would think that this also is the same for others like Audit/R...
I need to create an RITM for a specific catalog item whenever an inbound email is received in ServiceNow. I’ve used the Inbound Email action and the Cart JS API to submit the catalog item. This works for internal users, but for external users, it onl...
Hi Everyone, I have a story to create a hyperlink thru a widget to redirect it to a workspace table list view with filters on it. Is possible? How do i configure the link?
Hello, I have an order guide that contains multiple service requests. I created a client script on the Submit button to display a message after the user submits the request. However, the message is being triggered when the user clicks the Next button...
Hi Everyone,I have a requirement to parse incoming Excel attachments and map the data into a custom table, but the Excel file structure is completely dynamic.The Scenario:1. Excel files are received via email and attached to specific Case records.2. ...
Hi All, We are trying to make the Document Q&A work in Virtual agent on our portal but whatever we try we always get the same message after we upload an attachment:does anyone know where to configure this ?
ServiceNow has provided the below KB article for options on enabling the CSP for Portal page at page level. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2947482 By OOB. CSP can be added to a portal page via HTTP response hea...
Export button need to visible only for the ER admin and for ABC assignment group. How to achive this can anyone help on this?Thanks in advance.
Hi, I have added a 'Joining Date' variable of type Date. However, when users upload details with the Joining Date left blank, the system automatically populates it with the current date. I have not configured any default value or set it to the curren...
Hi, I have trawled this site and haven't been able to find anything to assist... I would like to create a copy of the default form view for the incident form and then customise it - I was assuming this would be simple, however unless I'm missing some...
Hi Community, I am facing an issue with ServiceNow Virtual Agent call routing. When a call is made to a Service Desk agent via Virtual Agent, the call is not automatically getting routed/transferred to another available agent when required.From initi...
I am writing ATF test script to validate the lifecycle of service catalog. In this I am using Record query as one of the test step to validate the SCTASK record for a given REQ/RITM. However the test step is failing with the error message as in attac...
