SLA Flow not triggered

[James100]

HI,

I created a flow with trigger = "SLA Task" and application = my scoped application, and link it to a SLA defination.

But when a record is created in Task SLA table, the flow was not triggered.

When I change to another SLA flow with application = "Global", this time, the flow was triggered. However, I got below error msg saying can't write to tables from Global to scoped app.

Scope does not have write access to table x_aaa_bbb.

Any advice for such a situation? why the flow with scoped application doesn't work?

[Pradeep Sharma]

Hello James,

Can you check the target table application access setting? Details here https://community.servicenow.com/community?id=community_blog&sys_id=44ad22a9dbd0dbc01dcaf3231f961921

- Pradeep Sharma

[yueyunbo1 · Accepted solution]

I met the same trouble, and don't know the reason. It seems like a bug, I think.

According to the system log, there is error message shows error about application scope.

In order to keep using scoped flow, I changed the trigger, and add a look up record action of SLA task table, with the condition like task is the record created in my scoped application.

Then use a script to trigger the flow instead.

[James100]

Good workaround! Thanks YunBo.