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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Developer Advocate Blog More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! More Calls. More Build... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Developer Passport blog Developer Passport: AI Agent-Powered Playbooks and Nested Playbooks in the Australia Release Read More Developer Passport blog ServiceNow Flows in the Australia Release | Developer Passport On today's episode of ... Read More Developer Passport blog UI Updates you've been waiting for! Developer Passport: AI Experiences Part 1 Australia Release: Mod... Read More Developer Passport blog New UI Interactions! Developer Passport: AI Experiences Part 2 If you’ve spent any ti... Read More Developer Passport blog ReleaseOps in the Australia Release | Developer Passport If you've ever coordinated a big ServiceNow deployment... Read More Developer Advocate Blog Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum One notification email for all teams when a case is assigned Hi,The requirement is ... Read More Developer forum Understanding and changing the OOB Calculation for Business duration Hey Team: I'm having a... Read More Developer forum Employee Center Badges Color in My Request widget Are you struggling with the color of the badges in Emp... Read More Developer forum ServiceNow & Jira — Bidirectional Integration Introduction — ServiceNow and JiraServiceNow:ServiceNow is a platform used by IT te... Read More Developer forum How to Refresh a Failed Flow after resolving error Hi All,I encountered an issue in a Flow Designer flow ... Read More Developer forum notification trigger to different place Hi Everyone,I am trying to implement a requirement in ServiceNow email notification... Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. SPM events OD Podcast: Architecting the Future: Unlocking Enterprise Value with the ServiceNow AI Platform January 24-June 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173597/architecting-the-future-unlocking-enterprise-value-with-the-servicenow-ai-platform Read More SPM events OD Podcast: Future-Proofing Your Portfolio: Sustaining SPM Over Time Now available on-deman... January 24-June 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173986/future-proofing-your-portfolio-sustaining-spm-over-time Read More SPM events OD Podcast: Measuring What Matters: Establishing Value for SPM Available now on-deman... January 24-July 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173974/measuring-what-matters-establishing-value-for-… Read More Federal and U.S. Public Sector SNUG ServiceNow Government Forum 2026: Watch On-Demand Government Forum is over. The Insights are just gettin... April 15-July 15, 2026 5:00 AM Virtual Read More Iowa SNUG Register today for Knowledge 2026 to access Agenda Builder April 7th! Hello SNUG Members! I ... May 05-May 14, 2026 8:00 AM Read More ServiceNow University Community Events Office Hours Live with Frances Frei — Valuing Conflict Register Here! Each 60-minute session offers leadershi... May 8, 2026 9:00 AM https://themorrissgroup.zoom.us/meeting/register/bRr1-IYYTZiirEmbc4uQUA#/registration Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

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Resources to explore New Episode Break Point: The ServiceNow Developer Podcast Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Video CTA YouTube ServiceNow Developers YouTube Channel Learn about the latest releases, AI features, and other tips and tricks. Video CTA Developer advocate blog Stay current with the latest from our Developer Advocates. Video CTA Personal developer instances Your own sandbox to build, test, and learn on the ServiceNow AI Platform. Video CTA Product documentation Browse product and release information. Video CTA ServiceNow Foundations Build your skills with step-by-step guides on the ServiceNow AI Platform. Video CTA
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Display text in Create New Article view

When a user selects "Create New Article", display clear, read-only guidance for each Knowledge Base showing its Objective, Intended Audience, and Eligible Contributors. This information appears contextually beside the Knowledge Base selection field, ...

  • Question

Understanding and changing the OOB Calculation for Business duration

Hey Team: I'm having a lot of difficulty finding how the OOB methodology for Business Duration is calculated.I've seen several posts with scripts available, and they all return bad information or NAN values when i attempt them. My script is pretty si...

  • Question

Resolved! Employee Center Badges Color in My Request widget

Are you struggling with the color of the badges in Employee Center? Colors don't seem to match the state of the records?I bring you the solution!It seems it's a temporary issue as the widget is quite new, but SN Devs didn't seem to have had in count ...

  • Question

Sys user group read only

Why is this sys_user_group record read only, tried with security_admin as well    

  • Question

SCIM Provisioning from Microsoft Entra ID

Introduction to SCIM and Its Benefits with ServiceNowServiceNow SCIM (System for Cross-domain Identity Management) Provisioning brings significant benefits, including automated provisioning and de-provisioning of user accounts, which reduces manual a...

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  • Instance Configuration
  • Integrations

Clearing or modifying an optional page parameter within UI Builder

Hi devs, I have a simple requirement that is proving difficult to implement. The requirement is navigating from an alert record to the alert view on the Crisis Map within Crisis Management on the BCM Workspace. The issue is that clicking into an aler...

  • Question

How to Refresh a Failed Flow after resolving error

 Hi All,I encountered an issue in a Flow Designer flow where the execution failed while attempting to create a record due to a "Create" ACL restriction on the target table.The ACL has now been updated to grant the required create access to all users....

  • Question

notification trigger to different place

Hi Everyone,I am trying to implement a requirement in ServiceNow email notifications where:If the recipient user belongs to this group, the incident link should open in SOW Workspace.If the user does not belong to this group, the link should open in ...

  • Question

Email notification configuration help

Hi All, I've created an automation which handles tickets going on hold and automatically sends email chasers. When a ticket is put on hold awaiting caller, the initial notification is sent to advise the user that the ticket has been placed on hold aw...

  • Question

Update Sprint duration in Zurich learning instance

I am trying to complete my Agile Development 2.0 Certification in a learning Zurich instance and can't find where to edit the Sprint instance. What am I missing? In the community the suggestion is to edit this in the system property but I have search...

  • Question

Resolved! How to import deleted record changes from Dev instance to Test instance?

I have a table that contains 9 records, and these records already exist in our DEV, TEST, and PROD instances. My requirement is that I need to delete only one record, but I know that data changes don't get captured in update sets. Normally I would ju...

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