Developer

PDI Application Manager fails to install Discovery and Service Mapping Patterns

Hello,I’m setting up a fresh ServiceNow Personal Developer Instance (PDI) for Cisco Firepower Discovery pattern development. Installing Discovery and Service Mapping Patterns from Application Manager fails with “Unable to Download Package.” The UI pr...

Question

Retry Mechanism & Error Handling for Scheduled Job

We have Implemented Integration using Rest method to get data into ServiceNow staging table using Scheduled job.Is it possible to implement Retry Mechanism & Error Handling for Scheduled Job whenever it fails.

Question

Double Quotes Display as HTML Entities ["TEST"] in Activity Stream

Hi Community,I’m investigating an issue with comments in the activity stream.When a fulfiller enters “TEST” using double quotation marks, it displays as "TEST".And when they use single quotation 'TEST', it displays correctly as 'TEST'. We e...

Question

Server-Side JavaScript Sandbox - Dispositioning OOTB incompatible Guarded Scripts

Hello Community, We're reviewing incompatible Guarded Script findings associated with ServiceNow's Server-Side JavaScript Sandbox Replacement and have found that occurrence volume can be somewhat misleading. In our environment, thousands of occurrenc...

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Flow Designer - Dynamic Approval Routing Based on Company & Environment in Domain-Separated Instance

Hi All,We have a domain-separated ServiceNow environment. In a Catalog Item, the user selects a Company. Based on the selected Company, we need to route approvals to different approval groups.After the approval is approved .an SCTASK should be create...

Question

Dot-Walk Scoping Security Enhancement - Re-establishing CrossScopeAccess logging after clones

Hello Community, We're working through ServiceNow's Dot-Walk Scoping Security Enhancement assessment and are looking for practical experience with establishing and maintaining the Log and Allow / CrossScopeAccess logging prerequisites. We previously ...

Question

How to Sort Catalog Items by Popularity/Usage Within a Selected Category in Service Portal?

Hi Community,I have a requirement in ServiceNow Service Portal where, when a user selects a catalog category or filter section, the catalog items displayed within that category should be sorted based on popularity or usage, with the most frequently ...

Question

for catalog task, record information page not appearing for AGENT in service now workspace

could anyone help here

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Resolved! Lost access to previous PDI dev403583

Hello, My developer account email is [email redacted] I previously had a Personal Developer Instance (PDI) named dev403583 where I built an Employee Break Management application. After returning after a few days, I was assigned instance dev393228, w...

Question

[Article] Generating the native PDF export of a record from the backend (script /Flow) and attach it

SummaryServiceNow has no official server-side API for the form’s Export > PDF option. This article describes an approach that calls the same native PDF endpoint from a server-side script, so the generated PDF is identical to the manual export, with n...

Question

This Conversation May Be Used for Training | AI Apparently | Episode 2

You asked AI to make an email sound more professional. Forty minutes later, Claude knows your entire reporting structure, your issues with authority, and why “quick sync” feels like a threat. Aaron Berger and Heather Vontava talk about what ha...

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Date Validations - Client Scripts

Hello, In this article, i will share some code snippets which takes care of basic date validations at the client side. 1. Selected Date cannot be less than Today function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoad...

Article
Scripting and Coding
Service Portal Development

SOW Dashboard - Default Sort Order for Data Visualization Lists

Hi everyone,I have a dashboard in Service Operations Workspace (SOW) home page with four different visualizations, and I'd like the list of records opened from each visualization to be automatically sorted by a specific field.The sort order would be ...

Question

AI is Dead. Long Live SI. | AI, Apparently | Episode 1

Two years ago, every company needed an AI strategy. Now we’re apparently on to “super intelligence,” whatever that means this week. Aaron Berger and Heather Vontava kick off the show by roasting the hype cycle, poking at buzzwords, and asking th...

blog

ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

Article