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Forum Posts

List collector link to record

From a list collector, is there any way to embed a link back to the original record? I see there's a section under the list collector that shows some information, and I know we're able to determine what shows up here, but is is possible to inject a l...

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e_wilber by Tera Guru
  • 410 Views
  • 4 replies
  • 0 helpfuls

@Mention email notification issue

In the OOB notification 'Activity Stream @Mention Email', I'm facing an issue with the email script ng_activity_mention_body. For some emails, the script executes correctly, providing the ticket number in the subject and link in the body. However, fo...

krishnanara by Tera Contributor
  • 103 Views
  • 3 replies
  • 0 helpfuls

How to do ITOM Application Discovery

Hello ITOm Experts, Is Application discovery OOB , (NOT APPLICATION SERVICE i know they are Service mapping ) just Applications running . Are they discovered in horizontal using ITOM patterns or do we need to follow any separate steps ? Thanks 

Nisha30 by Kilo Sage
  • 49 Views
  • 1 replies
  • 0 helpfuls

Discovery: Applications Functionality

Hi All, We have a requirement to discover all Applications in our environment to integrate with a third-party Business Continuity application. Can all Applications in our environment be discovered with ServiceNow Discovery? If this is not possible, w...

kathymorris by Tera Contributor
  • 511 Views
  • 1 replies
  • 0 helpfuls

Selecting single record from List Collector

Hi @Ankur Bawiskar, I hope you are doing well. I have a question about catalog variables. I created a list collector for available software, and I want all available software to be shown in the available list. When I select multiple records, I want t...

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How to discover PKI certificates

Hello ITOM World, There are couple of threads and document - Certificate management. Unable to conclude are we able to discover certificates as out of box using Discovery ?? is there an OOB pattern / prove available? ORthere has to be custom pattern ...

Nisha30 by Kilo Sage
  • 131 Views
  • 2 replies
  • 1 helpfuls

Resolved! Hiding work notes from Employee Center Portal

Is there a way to hide work notes from Employee Portal. Right now work notes is not visible for non itil users and is visible for ITIL users. This is for incident management (using Standard ticketing widget).