I have created a role and added the role to the user, when I check in background script I do see the role for user. But in workflow when I try to get the "Requested For" user's role in condition, it's always evaluating to false.
Hello,I want to restore 350 records from archived story table, and it doesn't have list UI action 'Restore Record and Related Records' to restore all together with its related record. Restore Record and Related Records - List UI action is only availa...
Hi, In Incident Module, Service Desk Users are mistakenly sometimes attaching the wrong knowledge articles to incident. OOB is there anyway to remove the attached knowledge article. Anyone please help me with this issue. Thank you.
Can someone please tell me where I can find the search queries our clients are using in employee center? What I'd like to have a report that shows me what terms are used in employee center searches by our users and even better if we can see what the ...
Is there a way BR/ Client script depending on some onchange/onSubmit trigger if we insert or update any record in Snow Table .Can ScriptedAPI solve this issue ?
Hi all, I'm currently a bit helpless about this topic I would have assumed is fairly simple. My first problem is related to the approval record. I just added two html lines, one to show the requested_for which perfectly works out and the second was f...
I have created a group and added few members to it. Then I am creating a user criteria, adding the group to user criteria. When I am using the User Criteria in "Available For". But the catalog item is still available and visible to everyone. I want t...
Hi All,I've written a onChange catalog client script on Subcategory field. whenever a specific subcategory is selected then the description field should be visible and should become mandatory. After Subcategory value changes back to --None-- the desc...
Hello, I tried to create custom workspace by follow the instruction from this link: https://www.servicenow.com/community/next-experience-blog/workspace-essentials-create-a-custom-configurable-workspace-from/ba-p/3161658#getting-started The list page ...
Hello All.I need to override a UI Action (list banner button). What I already tried: 1. Created a 2nd UI Action (list banner button) to the same table with the same action name and order less than the old one. Problem: This works when the condition...
I have duplicate user accounts that got created and were assigned to Opened for/Subject person fields and I need a way to be able to edit these from a list view. I used to be able to do so without issues but no longer. I was thinking of creating a ...
Suppose I have created a custom field called 'Component with Issue'. In this field, I want to show the hierarchy of the product models to appear such that the end user can drill down to the actual component in which the issue is present. What is the ...
In the CSM Workspace under customer account, i can see in the developer instance a nice looking tab called "Customer Information" but for some reason i dont have it on my instance.Why can it happen ? (Picture attached is the tab im missing)
Hi All,we have Category and Subcategory variables, Select Box type variables in catalog item. I want to make a subcategories choices dependent on category choices. How do I achieve this? Please refer below screenshots.
Hey all,I want to know a way to add recipients in the email script. I know cc and bcc words but not sure if "To" also works . I am triggering the notification via an event which will get triggered via an SLA. I am sending the email to filtered user...
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