We have configured a flow to auto-close the stale LCE cases (after 90 days of record generation). In that flow, we update the HR case state first to awaiting acceptance and then to closed completed, because directly updating the record to closed comp...
Hello Everyone, I have created a new module called “Assets Data Import”, which references the Data Source (sys_data_source) table. My requirement is to restrict data visibility so that only four specific data sources are displayed when a user clicks ...
Hi Team, In ServiceNow native UI, when a user selects/deselects something (like list columns, filters, preferences, etc.), it often writes directly to the User Preferences table (sys_user_preference). But if same action performed on HR Workspace le...
Hello community,I have been reviewing internet info buy actually I cannot activate a pop-up with the last login time (one per session), after user successful login. I have used client scripts, UI script, ... The codes I have found are not working and...
We have a requirement to recategorize a Computer CI to the child class Personal Computer. Currently, the data is coming from Intune and landing in the Computer table out of the box.The client wants, based on some filter like[Chassis Type, Operating s...
I'm working on playbook. I have configured a playbook on Contact table. Have configured a record generator to trigger that playbook. I want to rename the buttons appearing on playbook pages i.e, Record generator page, other pages. Please let me know ...
I created a List Collector variable to retrieve records from a custom table, applied read ACLs at the record level, and assigned the public role. Why are users without any roles—and even those with the ITIL role—still able to see the data? Any sugges...
Creating UI PageHTML<g:ui_form> <table style="width:100%"> <tr> <td><b>Assigned To:</b></td> <td> <!-- Reference field --> <g:ui_reference name="assigned_to" table="sys_user"/> ...
I am trying to look at possible solutions for automating a process - When a requestor adds metadata to the fields of a Service Now ticket I now manually have to copy and paste those field entries as values in my code and create a Pull Request (PR) on...
Hi Everyone,I see a new checkbox 'sandbox enabled' in script include after upgrading to Xanadu. Can anyone explain what is the use of this checkbox with an example? Thanks!
Hi All,On the Home page, in Global Search, we have 3 options as shown in the image.GlobalService Operations WorkspaceKnowledge Center.I just want the dropdown: Service Operations Workspace and disable the other 2 Global and Knowledge Center.How can i...
Hi Everyone,I’m implementing a P1 Onsite SLA (4 hours) on Case Task in ServiceNow (CSM).Requirement:SLA starts from Case Created TimeStops based on Arrival Time (custom field)≤ 4 hours → Achieved4 hours → BreachedChallenge:Arrival Time is entered at ...
I have a piece of development work here is the context:DescriptionAs an administrator I want to ensure ‘Scheduled’ change records automatically move to ‘Implement’ when Planned Start Date is reached during a ServiceNow upgradeAcceptance CriteriaDurin...
Hello EveryoneI have requirement to add excel sheets data in catalog item's mrvsI have two sheets in one excel file add and delete.add sheet has following details:Action RequestDevice TypeDevice NameSerial NumberFQDNAddressAtlasIP Typeaddserverawarep...
Hello all, How is the adoption of Instance Scan going in 2026? Are developers finding it valuable for maintaining quality and governance?Thanks, Carlos Gonzaga
