Developer

how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

Question

SOLVED: Workaround for "Edit ..." buttons on Related Lists of Workspaces

Workspaces are being used more and more in ServiceNow, but it is often overlooked that each workspace was developed for a specific purpose and a specific target group. However, this also means that a workspace is not a substitute for all the possi...

Article

Create ATF based on condition query

HelloI have an clients fax catalog item and I want to build an ATF test for it. When the catalog item loads, it checks whether the current user has a fax number by querying a custom table. Based on the result, the form conditionally displays differen...

Question

Email alert coming from fls1-m

Hi,The requirement is Create Service Now Incident cases for email alert coming from fls1-m-a@a.com to support@a.com Subject starts with fls1-m, but not restricted to this subject should generate incident cases with the following details.Incident Acco...

Question

Why you should enquire about database footprint of an Instance

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, "ServiceNow has created an automated workflow to request the database footprint of an Instance via a Service Catalog which is completed using end-to-end auto...

blog

Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know

From December 15, 2025, to June 30, 2026, the CIS – Data Foundations exam will be offered free of cost for the first attempt.This removes the biggest concern many professionals had — the cost. If you already purchased the exam earlier, you can: Rais...

blog

Open window in Same tab for the Service Operations workspace

Like many groups we have had to rebuild our Edit buttons for the workspace views. I have managed to get the declarative action to work properly in the Project workspace, however I am unable to get the open(url,'_self') script to work in the Service O...

Question

"Add to Update Set" link disappeared

Hi friends! Would you smart guys know why the "Add to update set" link just vanished (after upgrade). I read that could be the disabled Ui Action, but there's no such Ui Action called "Add to Update Set" that I could find. Does anyone know how to sol...

Question

Integrating Quizzes into Learning Paths (WFO for ITSM)

Is it possible to integrate Quizzes from Quiz designer into Learning Paths? It would be ideal to have a quiz with a score to award a skill if met. If this is not possible can you add a Coaching Assessment to a Learning Path where a Coach can do a kno...

Question

Why are participation badges and the ‘Since’ detail also hidden for profiles?

Hi All, Its a welcome change that leaderboards are done away and also helpful/solution hidden for all except our own stats But help me understand : 1) I understand milestone helpful/solutions badges are hidden for reason , but why participation badge...

Question

is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

Question

Resolved! Nav bar disappears when opening an item in a new tab

Hi there! I'm not sure if this is a known bug or not, but wanted to flag in case anyone knew a config change that could fix it. When ctrl-clicking(opening in a new tab) on a link in ServiceNow, the Nav bar always disappears completely. Basically ha...

Question
Instance Configuration

CSM/FSM Configurable Workspace - "Edit columns" Button on any related list

Hello. I have a problem in my client preprod and dev instance (Xanadu Version). The issue: As admin user (with security_admin role) i go to the workspace,then i choose some Work Order, Then choose some Work Order Task from a related list owns to th...

Question

Custom Inbound Email Account not creating incidents: did not create or update incident using current

I've created a custom Inbound Email Action to create Incidents from PrinterLogic alert emails, but I can't seem to get to work, instead it keeps using the OOB one. Priority is set to 50 to fire before the OOB one, but I keep getting the following err...

Question

Assessment instance creation

Hi All,I am working on triggering a manual survey via a “Send Survey” button. I have created a UI Action and UI Page, and I am calling a Script Include from the UI Page.In the Script Include, I am using the below API to create assessment instances:va...

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