Hi there, when running a background script, not all of our scoped are available. Strange is, that they are there in DEV - but not in TEST or PROD Instance. I assume some cross scope records missing, but which one? Or is this scope depending and need...
We have an existing connection with Copilot using Microsoft 365 connector and would like to include the business application and the mapped application tables in Copilot indexing so that when the user gives a prompt in the Copilot, these table would ...
I am currently working with Yokohama version. Validate Variable Values ATF step gives error like:This step failed because the client error 'Invalid query string received:b4c92cf39341d210b5b3f4ed1dba1023: java lang NullPointerException:Invalid query ...
Hi, I have a requirement where if a user gets deactivated from our organization, we need a request submitted to revoke their software license. How can this be achieved? Currently, it's somewhat of a manual process, although it is mostly automated oth...
Hi,we have some playwright tests, where we create some records using UI. However, the records created are in scoped apps, hence, our record cleaner, which uses TABLE API to delete the test data/records created during the test run, is not able to dele...
Hi,While submitting the catalog form, we provided a value for the "When is Request Needed By" date/time field as 2026-03-22 13:05:43. However, shortly after submission, when the notification is sent to the approver/user, the same field value is displ...
Hi ThereI have added a search group to look at [alm_asset] and [alm_hardware] and allocated the roles of admin and itil.I would think that If I have these tables selected ServiceNow should perform a search against all fields on both tables, however w...
Hello team,Please Help me to bring the Scheduled Button in the SOW view of Change Request.(Screenshot Attached) Currently it is visible in the Default view but not in the SOW view.(Screenshot Attached)Thanks in advance
Hello, I have a scoped app that has a tab where I created a declarative action as a client script. I then added the script below in order to open a form. The issue is that it not only opens the form with a tab next to the case, but I am also openin...
I'm attempting to utilize this API for sending both text messages and attachments to the chat.https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/bot-api.html#title_bot-POST-integrationI'm able to send text...
Hello everyone,I am experiencing an issue with the translation of the Stage [stage] field on the sc_req_item table.I have tried:1- Adding a translated choice in the required language via Stage → Configure Dictionary → Related List: Choices2- Changing...
I’m trying to generate dynamic document templates that can be added to a project workspace. However, this doesn’t seem to work when using ‘Insert Dynamic Content.’ It functions correctly for status reports but not for documents. While searching throu...
ifanyone know “Only the Control Owner or a member of the Owning Group for the control may create an issue.” Any other users (not the Owner or Owning Group members) are prevented from creating an Issue
I have a requirement to configure AI Search on our Employee Center portal so that Business Applications are searchable. I am trying to create an Indexed Source record (ais_datasource) on the Business Application table (cmdb_ci_business_app) however t...
Hi Experts, I would like ask your help on how to configure the Knowledge Article 'Most Recent tasks' to be visible as well in the KB view of Agent workspace.I would appreciate any inputs regarding this matter. Thank you very much.
