Hi,Im trying to create a dynamic filter that will return all users from my groups but i had no luch. What am I doing wrong? var OneOfMyGroupMembers = Class.create(); OneOfMyGroupMembers.prototype = { initialize: function() {}, getMyGroupMem...
Hi, I have installed the Universal Request plugin and configured it to work as expected. but when we add the universal request routing role to agile groups. The users are unable to update the average points for the agile field. Once we remove it, it'...
Hi everyone, We are currently building a scoped ServiceNow application that will be installed across multiple customer instances. We have several fields in our application tables that are currently defined as Choice fields, with the choice values har...
Hi Team, We have a requirement to auto cancel any RITMs, that are not approved within 30days. We are looping through approval records (sysapproval_approver) table, fetching the RITMs, then calling the notification which is sending emails to each appr...
I am aware that handwriting OCR is not officially supported, but maybe you have some success stories to share? What is the accuracy in practice? I need to investigate if it's accurate enough to propose this solution.
Hi everyone,I'm currently working on configuring Now Assist in Virtual Agent using the Enhanced Chat interface, and I'm trying to customize its look and feel to match our company's branding. However, I’ve hit a bit of a wall trying to change a couple...
Hello ServiceNow Community,I’m looking for step‑by‑step guidance and best practices to correctly configure Cross‑Instance Application Trust (CIAT) across multiple ServiceNow environments.Current Environment Setup10 Development instances1 QA instance1...
i have been working on creating a service Catalog. AFter pushing the update set to our Test environment, i noticed that some catalog UI policy actions were missing, in addition to the order number of some variables being missing , which makes the va...
Hi Community So as per the subject, there is a widget in the CSM portal next to approving a case (sn_customerservice_case) record. It generally shows an 'options' dropdown, and people can see the case variables so that users have a better understandi...
I need to edit a field on a newly created catalog task, as soon as it's created. Normally, I would just do task.field = , but the field I need to update doesn't actually sit on the sc_task table, it sits on the sc_request table and I know you can't ...
Hello everyone, I received an email today informing me that:"Your Personal Developer Instance (PDI) is scheduled for automatic reclamation on September 24, 2026."However, my last activity on the instance was only about a day ago.I use my PDI every da...
How to add dynamic filter like contact.account is dynamic of me in ai search indexed sources if we add it throws an error, how to resolve this?
Hello everyone,Hope you can help with an issue I am currently facing.We were asked to use a different “From” address for specific types of emails, specifically for some Email Client Templates.The instance in question normally uses the default Service...
Hello,I am using a Personal Developer Instance:dev424530Today I configured Microsoft Entra ID SAML SSO and enabled:Account Recovery (ACR)Multiple Provider SSOMulti-Provider SSO debug loggingAfter this, I lost access to the local admin account.I alrea...
Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functional and technical requirements
