I’m a bit against the wall about when to use Flow Designer versus Business Rules in ServiceNow.As Flow Designer keeps getting more features....., I find myself wondering whether it should be the default choice for automation now, or if Business Rules...
Hi all,Ui policies are for client side and Data policy for Server side I understand this.I see option to convert ui policy to data policy, wanted to understand requirement or usecase for this.Also data policy has check box to act as UI policy so I no...
Our sub-prod environments, (dev, test, and sandbox) are all set to send all emails to a specific email box to allow us to troubleshot notifications and share demos when needed. As part of our clone down process, we now deactivate all scheduled emaili...
Hi Community, I am working on ServiceNow CSM Configurable Workspace and want to enable the "Create Knowledge" UI Action button for cases.Here’s what I have done so far:Navigated to System Definition > UI Actions.Filtered for the table: sn_customerser...
I have created a UI Action on the sc_task table and added the below code for Creating a Standard Change: var url = new StdChangeUtils().getURLForTask(current, 'rfc'); url += '&sc_task_sys_id=' + current.sys_id; action.setRedirectURL(url); It is redir...
hi, i have a custom table whereby theres column: column A: building codecolumn B: building name in the catalog item, is there anyway i can display both in one variable? tried ref_ac_columns but its not working
The Certified Application Developer (CAD) Delta Exam Study Guide here discusses two different "Decision Types" for Access Controls (ACLs), as follows:But I must be missing something, because these seem like exactly the same thing to me. Example: I a...
unable to display catalog item in teams, however we are able to display it in virtual agent in portalthrowing this error "Sorry, this channel is not supported."
I am trying to understand how Service Level Agreements (SLAs) are generally implemented and managed in ServiceNow.I am specifically looking for clarity on areas such as:How SLA definitions differ from task SLAsHow start, pause, resume, and stop condi...
What one of the following is optional when creating a Catalog workflow?A. Publishing the workflowB. Defining workflow activitiesC. Approving the workflowD. Managing workflow versionsAccording to me, i feel versions are automatically handled by the sy...
I need to customize the fields that shows below the list collector on RITM and SC Task. I have tried to configure it from the reference table (list collector reference table), Configure --List layout but it still shows the same fields.
i have gone through the community links too but still i didnt get the difference between record level "none" and wildcard "*" can anyone explain with the scenerio..
Hello, I want to create a widget in portal with iframe tag. Within that widget I put html <iframe and I use an external website( for test I'm putting www.youtube.com.However it doesn't work and the video is not showing up.I believe the error is cause...
In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...
Is there any possibility that we can Rename the name 'Details' specifically for one table, for instance if i open an incident record form in workspace the details should be renamed as something like 'Incident Details', is this possible
