How can KB articles be automatically linked to a Taxonomy Topic

[rcook]

On a Taxonomy Topic there is a UI action to "Add content from a knowledge category". This appears to just be a point in time action and does not link newly created KB's in the Knowledge Category to the KB Topic.

On a KB article you can add the Taxonomy Topic to the form, but it is read only.

What is the intended method to have new knowledge articles automatically link to a Taxonomy Topic based on the Knowledge Category?

[Alex87]

Hi,

I was wondering if there is any development in this area currently. As it is a very labor intensive job to keep topic pages and newly published articles in sync. Especially if you have more then 200 authors like we have.

Thank you

[Kate DeRosa]

Has there been any movement on this? We are currently trying to figure out a way to script this and its pretty tedious.

[David Marts]

1. Is there any way to use this Bulk Solution in Rome?  There is a a page in the documentation for this capability, but the UI Action does not exist on the Topic table.

2. What is the best approach to make the taxonomy_topic field available on the kb_knowledge form?  Then it can be chosen at the time the article is created, and perhaps added to the connected content as part of the publishing workflow.

[Wessel van Enk]

I've recently created another option for this. My client had a requirement that they need to be able to add and remove a knowledge article to a topic from the taxonomy, but also from the KB article itself. From the KB article it needed to be possible to link it to multiple topics, as some maybe relevant in more than one topic.

To achieve this, I've created a custom list field on kb_knowledge (u_taxonomy_topic), but you can also use the OOB field.

What you then can do is create a business rule on the kb_knowledge table.

To add a topic to a kb-article:

To remove an topic from an KB-article:

From the BR, I link to a Script-Include, as I do the same thing from the m2m_connected_content table.
So easier to maintain.

Script include:

And you can also add the topic to the list on the kb article if users still add it from the m2m_connected_content table, so you keep track to additions from both tables.

[RodGallegos]

No way to automatically link a KBA to a topic. Why would you not want total control over this? Without coding you can configure the related list and add the Connected Content->Knowledge to the KBA form.

 The related list will appear after you save you edit. From the KBA form you can add the Article to all of the topics you wish. Or remove by using the Action on selected rows.