Quick Links Order
Is there a way to fix the order that items are displayed in the Quick Links section? I set the links up using Instance Options in the order I want but it seems that sometimes the order of these items randomly changes. Thank you!
Forum Posts
How to add guided self-service to topic page?
Hello, how can I add a guided self-service to a topic page? I have tried with:1. Widget Quick links: The guided self-service appears on the topic page but if I click on it nothing happens2. Widget guided self-service processes for topics: I have add ...
Adding "Watch List" to Standard Ticket Configuration
Hi all, On the "Standard Ticket Header" widget on the Employee Center, you can configure the fields which are visible, using Standard Ticket > Standard Ticket Configuration. What I am after, is adding the Watch List. This is also shown in the Docs ex...
Resolved! need to disable comment / activity box in esc when RITM gets closed / completed
Hi, I need help. need to disable comment / activity box in esc when RITM gets closed / completed. cant post screenshot. sorry.
How are you maintaining Knowledge and Connected Content?
Hi all, If you have a small instance or a small Knowledge Base or hardly any changes on your Knowledge Base, you could maintain the Connected Content on Employee Center Topic manually of course. Just adding Knowledge articles as Connected Content. ...
Error 153 on Youtube Videos
Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...
Error when loading new Employee Center Portal: Execute operation on script include 'todoPageUtils' from scope 'Employee Center Core' was denied. The application 'Employee Center Core' must declare a cross scope access privilege. Please contact the ap
Hi ServiceNow Community, I'm hoping someone can help me. I am testing the Employee Center portal in a developer instance, I have created a new portal and cloned the following pages: HomePage: ec_dashboard > custom_ec_dashboardKB home page: esc_knowle...
Resolved! Topic Page - Remove 'Filter by' dropdown
Hello, Is there a way to remove the 'Filter by' dropdown list in the topic pages? I have a request from the business to investigate the feasibility of taking this away for the end users. While reviewing the widget I did find the HTML code that is gen...
How to PIN the articles/catalogs in supported resources from the topic on employee center portal
Hi All, Need suggestion on the employee center portal configuration. As I'm exploring the EC first time. I have a query that while selection of the topic the supported resources associated with that topic will be visible. From that list how can we m...
Will defining one Custom URL as Instance URL impact the use of the other Custom URLs?
We are currently using two Custom URLs:servicenow.acme.comsupport.acme.comWe want our end users to always get links (to knowledge article and forms for instance) in the support.acme.com format.Our support staff is using servicenow.acme.com to logon t...
Sources box is not showing esc portal
Sources box(right side ) , Please provide the steps on how to configure it to show that box.
Questions to Employee Center Pro
Hello, I have some questions for the Employee Center Pro: 1. For the Employee News Center widget: Is it possible to deactivate the “News and events” crumbs bread? Because we have the news article widget in one of our topic page and wants that the end...
Is it possible to add a Search Facet for the "main topics" in the Advanced Portal Navigation?
We are working on implementing Advanced Portal Navigation on our support portal to facilitate a more complex Mega Menu structure. Advanced Portal Navigation gave us an extra set of "main topics" which are on top of the original topics and sub-topics....
Redirecting from Legacy Portal to Employee Center (ESC) in ServiceNow
Redirecting from Legacy Portal to Employee Center (ESC) in ServiceNowWhen moving from an older portal (like ESS) to the new Employee Center (ESC), you can redirect users seamlessly by making the old portal inactive and pointing it to an alternative p...
Resolved! Walk up experience new field need to add in Service Portal under reason for visiting
Hi All, I have requirement to Add a new field under a field ' What is your reason for visiting? ' in Walk up experience. Any suggestions or worked on similar issue earlier.
