We are working to improve our use of APM and CMDB. Can someone provide input on the question below? Is a SQL Server Database typically maintained in APM or CMDB as a Configuration Item
Hello, Thank you for joining us on our APM Vision Series event this week on September 26, 2023. Here are a few post event resources: APM Vision Series Sep 2023 Customer DeckEvent Q&AAPM Evangelist FormAPM Design Partner Resources: APM +ITAM B...
Hi Now Family, I hope someone can guide me throught this. I am currently working on an APM implementation and arrived at the point where I need to schedule the Assessments. Our requirement is to generate the assessments on Business Value & Technical...
We have been researching the Digital Integrations module to build records of the integration between different applications. One of the use cases that we have is to be able to use Event management to create Incidents that relate to an Integration re...
Apologies if I've posted this in the wrong spot.. In the APM module > Application Portfolio Analysis > Group Analysis bubble chart SNOW will display the applications in the grouping by their scores. It will also assign a recommendation of "Sustain...
Hello,We need an enterprise architecture tool for our organisation and I am exploring the option of APM module along with integration with Lucidchart.I was going through the integration document and came across a statement "The current integration wo...
Looking for help here. Can someone share how the list of Application Indicator Scores is determined within the Application 360 dashboard. I have attempted to add/remove indicators from profiles, changing "Used in CI Score Calculation" or "Evaluate...
Hello All, I am looking to activate TPM Lifecycle dashboard. I have mapped the Application service to Service software models table [sn_apm_tpm_service_software_model]. Also, all the relevant data is available is software model table like EOL, phase ...
My organization is using an OOTB version of the Change Management module. A year ago, we moved to the OOTB APM module from a homegrown version. After verifying data content and introducing application services to our users, we would like them to bein...
Hello all, What role is required to view the investment portal? The docs indicate that the Create an investment board (servicenow.com) it_project_manager or it_project_user is required to create the investment board, but what if we want users to ac...
Hi,We are currently making preparations for launching ITSM with ServiceNow and I was keen to know what should be the best practice for standardizing the KPI particularly for IT processes.What KPI's do most standard IT companies use that helps to keep...
On the Application Service Software Models table, there is a freeform string field called Lifecycle Full Version, which the docs define as "the granular licensable version of the software". Why does this field exist / what is it generally used for? ...
This is a thread to capture the best practices for managing your application portfolio. I fully expect this article to continue evolving as members ask questions, provide feedback and discuss additional topics. When you first inventory the Busine...
Is there a way to manage the business application lifecycle dates like General Avialablity in APM . Note This is different from Software Model Lifecycle and Hardware Lifecycle Model
Purpose: The purpose of this document is to answer most commonly asked questions when configuring APM application in ServiceNow. The questions and the answers are focused on the use case of setting up an application inventory, and do not address oth...
