How to trigger topic block with parameter using "VA Bot Integration - POST"
How to trigger topic block with parameter using "VA Bot Integration - POST /sn_va_as_service/bot/integration"
Forum Posts
Send email notification with body consisting of old and new values to multiple fields on a form
Hey All , @Chuck Tomasi @Ankur Bawiskar Need help with below task : We have a table with a few fields and when ever these fields have data changing , we need to have those previous and current values sent to the respective record users to notify the...
APM - Duplicate Business Application Best Practice
Hello Community, I am looking for advice and perspective regarding APM/CSDM best practices when it comes to Business Applications from large organizations with inter-company complexity. I currently represent an Enterprise that is made up of several C...
APM: BCM Inquiry
Would like to chat with others using BCM out-of-the-box version. My company has been using BCM for a couple years, but find a some challenges - (1) reporting and (2) determining primary capability if an application is associated with multiple capabil...
Software Model Suggestions Count is returning zero
Hello! I'm trying to associate suggested technology models to an application service. I've followed the steps provided in this documentation from numerous application services but I always receive 0 software model suggestions count. I have discovery ...
Resolved! Application Portfolio Management Setup static scoring profiles
I have a request to setup static APM scoring based on external data that we will import. My thought process for this is below but I'd like to know if anyone else has done this and have any insight. 1. Disable existing scoring indicators.2. Add new s...
APM
Does the Enterprise Architecture Workspace make use of the CSDM or does it use something completely different. I think I saw a webinar which mentioned the CSDM wasn't used, to expedite its development.
APM
One organisation I know maps of its applications to application owners, and creates rankings in terms of business criticality for each application; this information is then stored in the CMDB. Does anyone see this as a useful exercise, if so in what...
Resolved! Is a SQL Server Database typically in APM or CMDB as a CI
We are working to improve our use of APM and CMDB. Can someone provide input on the question below? Is a SQL Server Database typically maintained in APM or CMDB as a Configuration Item
APM Vision Series September 2023 Post Event Resources:
Hello, Thank you for joining us on our APM Vision Series event this week on September 26, 2023. Here are a few post event resources: APM Vision Series Sep 2023 Customer DeckEvent Q&AAPM Evangelist FormAPM Design Partner Resources: APM +ITAM B...
Resolved! Schedule APM Assessments
Hi Now Family, I hope someone can guide me throught this. I am currently working on an APM implementation and arrived at the point where I need to schedule the Assessments. Our requirement is to generate the assessments on Business Value & Technical...
Application 360 Dashboard - How are indicators selected for including in the dashboard?
Looking for help here. Can someone share how the list of Application Indicator Scores is determined within the Application 360 dashboard. I have attempted to add/remove indicators from profiles, changing "Used in CI Score Calculation" or "Evaluate...
Resolved! How to activate TPM lifecycle dashboard?
Hello All, I am looking to activate TPM Lifecycle dashboard. I have mapped the Application service to Service software models table [sn_apm_tpm_service_software_model]. Also, all the relevant data is available is software model table like EOL, phase ...
Utilizing Application Services as a CI for Change Requests
My organization is using an OOTB version of the Change Management module. A year ago, we moved to the OOTB APM module from a homegrown version. After verifying data content and introducing application services to our users, we would like them to bein...
how to create or see the investment portal
Hello all, What role is required to view the investment portal? The docs indicate that the Create an investment board (servicenow.com) it_project_manager or it_project_user is required to create the investment board, but what if we want users to ac...
