Looking for help here. Can someone share how the list of Application Indicator Scores is determined within the Application 360 dashboard. I have attempted to add/remove indicators from profiles, changing "Used in CI Score Calculation" or "Evaluate...
Hello All, I am looking to activate TPM Lifecycle dashboard. I have mapped the Application service to Service software models table [sn_apm_tpm_service_software_model]. Also, all the relevant data is available is software model table like EOL, phase ...
My organization is using an OOTB version of the Change Management module. A year ago, we moved to the OOTB APM module from a homegrown version. After verifying data content and introducing application services to our users, we would like them to bein...
Hello all, What role is required to view the investment portal? The docs indicate that the Create an investment board (servicenow.com) it_project_manager or it_project_user is required to create the investment board, but what if we want users to ac...
Hi,We are currently making preparations for launching ITSM with ServiceNow and I was keen to know what should be the best practice for standardizing the KPI particularly for IT processes.What KPI's do most standard IT companies use that helps to keep...
On the Application Service Software Models table, there is a freeform string field called Lifecycle Full Version, which the docs define as "the granular licensable version of the software". Why does this field exist / what is it generally used for? ...
This is a thread to capture the best practices for managing your application portfolio. I fully expect this article to continue evolving as members ask questions, provide feedback and discuss additional topics. When you first inventory the Busine...
Is there a way to manage the business application lifecycle dates like General Avialablity in APM . Note This is different from Software Model Lifecycle and Hardware Lifecycle Model
Purpose: The purpose of this document is to answer most commonly asked questions when configuring APM application in ServiceNow. The questions and the answers are focused on the use case of setting up an application inventory, and do not address oth...
Hi fellow ServiceNow experts, 1. I've been asked by a client to define the roles and responsibilities of the following ownership fields Business Owner (Business Application): Person who owns the application from the business side. Every application ...
The OOB assessment metric/question for all of the indicators for APM is "How likely is it that you would recommend this application to others?". Are there other samples/starting points for business application business value, CSAT, functional fit, te...
Hi Friends, We are into a major issue in the APM application where "Update Changes from CMDB'' UI action on application services creation SVC Associated. But, When associations are getting created it's also creating CI's and Relationships. It's also...
I am implementing Application Portfolio Management, including developing scoring profiles. We have a set of assessments with results that were gathered last year in spreadsheets. Is there an option to import the assessment results/value matching t...
At our organization we are planning to implement APM module, before we start with implementing we want to understand what and all are required as pre-requisites to kickstart the project? any suggestion are much appreciated.
Hello - I am working with IT Application Owners to select their respective Platform and Technology Stack values from the OOB list that ServiceNow APM provides. I have under 50% population because app owners state none of the values apply to their ap...
