Work Order Tasks with custom State value not visible in Dispatcher Workspace

[carram]

Good day and night, folks,

We recently added a new state to our choice list in [wm_task], configured state flows, the whole works for a "Resolved" state that is directly prior in sequence to Closed Complete/Closed Incomplete. For some reason, the tasks disappear from the Dispatcher Workspace in the FSM Configurable Workspace once this state is changed, and then reappears once the state is pushed to Closed Complete or Incomplete. 

Does anyone have any ideas what may have caused this? Relative noobie here, but I imagine it's some sort of filter present in the application files' script includes. Specifically, I've been digging through all script includes that have names starting with "DispatcherWorkspace". Some keywords I've come across in this are "popovers" and "task cards."

Thank you all,

Carlos

[James Chun]

Hi @carram,

Do you mind sharing some screenshots of the issue?

Also, I suspect it works fine in the normal UI?

Cheers

[carram · Accepted solution]

Thank you to Jarrod Cooper (SN Employee) and the FSM Application development team for solving this one:

"DispatcherWorkspaceCalendarUtilSNC.getTaskHelper is where you want to go in order to add task in customized state in calendar panel."

I won't get into the nitty gritty with the line numbers, but if you search for the numeric values of the State choices, you should be able to find several lines of code which account creating for task cards in DW for different states of WOTs.