need to write business rule. for entity which has applies to record field it is dependent on tables.. when we trying add any cmdb_ci(parent table) tables the field owner will be populated in an entity owner field,.. for this we need to write BR for...
Hi, We are trying to trigger both On boarding and detailed assessments from business service form once it is created and we provide this flexibility through a UI actions (buttons). We configured triggers and actions in flow designer. But is there a...
We have a CI audit module(desired state) in compliance application , which helps "Desired State performs scheduled or on-demand audits of CMDB data to determine which records match the expected attributes, CI relationships, and relationships to other...
Hi All I writing a control indicator on the sys_user table . As per the attached screenshots , the option to fetch supporting data are very limited by giving a simple condition . My query is , how can i write a script for fetching supporting data f...
Hello, I'm curious to know how your company uses the Policy Exception form within the Service Portal. Currently ours is shown below and we feel this is too much for the requesters to know and understand (control objective, policies, etc.). We have...
I have activated the VRM module in our test environment for us to evaluate the tool. We currently use the Contract Management module in ServiceNow and have all of our Vendors and their associated contacts entered as part of it. In the Vendor Risk m...
Please can you suggest an idea why the Indicator form does not show Indicator Tasks and Indicator Results tabs? they are selected on the form to be shown together with the Content References. Nightly scheduled tasks is true and the scheduler is runni...
How can I change the attestation of a control objective. The control objective is active, related to a policy, has two related controls (one retired, one draft). I am member of the compliance_admin group, but I am not able to change the attestation....
I am trying to figure out the relationship between the Business Continunity Module and Major Incidents. I am curious if there is a way for the resolution teams to pull over into a declared/promoted Major Incident that would pull from the BIA/Busines...
Hi, We're implementing GRC and in control, How is an indicator task is created? How the indicator task is closed? Is there any reference article on GRC indicators? Appreciate if someone could share pointers. Thanks.
Hi, In core_company table I have loaded the vendor data manually including "vendor manager" field. Inserting "Vendor managert" field inserted a vendor contacts in "sys_user" table. As I don't want that data I am trying to delete those user records fr...
Hello, When I update the data in a control objective (eg reference), the controls linked to this control objective is set back to "draft" state. Could you explain why ? What is the reason behind ?
Probably a dumb question. I added a data center to the cmdb_ci_datacenter table that appears under the table correctly. The Entity Filter conditions tells me that there are indeed two CIs that matches the criteria... But there's only one Entity a...
Hi, In GRC Tiering assessment, after completing assessment instance the "Tiering score" is generated. I am not able to find how that "Tiering score" is generating. I searched so many product documents, but didn't find any answer. Can any one help me ...
Hi, I want to add field to workspace(as shown in the following image.). Hoping somebody can point me in the correct direction. generally I can use the form layout function of the configure page to add fields, but unfortunately I can not use this met...
