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Resolved! In what states is control compliancy state determined?

According to the IRM training guide Controls in the Draft, Retired or Not Applicable state are not included in the Control Objective Compliance Score Calculation. However, possible states of Controls are: draft, attest, review, monitor, retired, so N...

Control Attestation Delegation

Hello Experts, I have seen in the attestation level the user able to re-assign the attestation's, If the user want to Delegate the attestation tasks. How to proceed.    * added delegated user in the User profile, but delegated user did receive the at...

VJ12 by Tera Contributor
  • 1219 Views
  • 2 replies
  • 1 helpfuls

Resolved! Mail Script is not showing correctly in Preview Notification.

I have a notification with the following line. Evidence Collection Instructions: ${mail_script:evidence_evidence_collection_instructions}   Looking at the mail script, I have the following. Line 7 & 8 should point to the following field on the screen...

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Why are the BCM Document Templates to Generate PDFs changing the font of the PDF to Arial or Times New Roman after generating a PDF, but when previewing it shows as Calibri (intended font choice)?

When previewing a document template for BCM the document shown displays in Calibri font, as intended. However, when we generate PDF documents from BIAs Plans or Events the system changes the font to either Arial or times new roman. I have changed all...

Joseph43 by Tera Contributor
  • 2114 Views
  • 3 replies
  • 1 helpfuls

Acls on m2m tables and control attestations

We have "read" Acls on the GRC tables like risk, control table based on a field and a role. Only users with a specific role and the flag set to true will have read access to risks, controls, control objectives, risk statements, entity types, entities...

rajeeshraj by Tera Guru
  • 1620 Views
  • 2 replies
  • 2 helpfuls

Resolved! Only one primary contact for each company

Only one primary contact for each table when ever we hit on new button to create a new vendor contact it should check the primary contact check box for existing records with the same vendor name("company" backend name) , If exists it should not allow...

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Rajendar3 by Tera Contributor
  • 3485 Views
  • 7 replies
  • 1 helpfuls

Auto-update owner has no effect?

Hi, I'm experimenting with the new "auto-update owner" flag in Entities. Created an Entity Type, see 1st screenshot (auto-update owner activated)The Entity is created with the correct owner from the source record when Scheduled Job: GRC Profile Gener...

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Resolved! Sending Vendor Risk Assessment to multiple vendors at the same time

Hi community, I have a question about sending Vendor Risk Assessment (will call it VRA) to multiple vendors at once. I have looked through the documentation, but it does not seem to include information on what I am looking for. OOTB the VRA is sent t...

erik15 by Tera Contributor
  • 1748 Views
  • 2 replies
  • 1 helpfuls

Resolved! Updated by "system"

When the Updated by field shows "system" rather than a user ID, does that mean the record was imported from another system or maybe imported from Excel?  Is there a way to figure out what system updated the record? The Source field is blank.  Thanks ...

mjdeandrea by Tera Expert
  • 2678 Views
  • 3 replies
  • 0 helpfuls

Heatmap data not visible on Risk Workspace

Hi All,   We are working on Advanced risk management and enabled the Risk Workspace. We have created a Risk Assessment Methodology and enabled Heatmap Configuration for it. But, when we see it on the Risk Workspace, we are not able to see any data on...

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Resolved! IRM (Integrated Risk Management) vs GRC Class difference

Hi all,I'm new in GRC I am having hard time understanding difference between class titles ServiceNow offered last year and what's is being offered now:Last year (Orlando release time) there ServiceNow was offering the following classes: Governance, R...

Valqe by Tera Expert
  • 15367 Views
  • 1 replies
  • 1 helpfuls

Control vs. Control objective

Is there a way where you can have your control objective and your control different? We want to use the control objective and create our own controls, but it seems when you tie in the control objective it automatically populates it for you and there ...

Cynthia14 by Tera Contributor
  • 11216 Views
  • 5 replies
  • 2 helpfuls