Hi All, I have identified several of our Control Attestations being set to cancelled by a scheduled job. Has anyone else had issues with this OOTB behaviour - since it cancels active attestations for us if they are overdue! Thank you in advance. Ki...
Has anyone used the Policy and Compliance app for access review? In this case the entities will be users with access to x system. I did not think the P&C will be an audit tool but we are trying to maximize its features. e.g. create a Control Atte...
We recently upgraded to both San Diego and IRM (from GRC). In our test/dev environments, I can see the Risk and Compliance workspace portals, but not in or production. I was wondering if there is a simple spot for me to look to enable them? Thanks in...
Inherent risk = the amount of risk that exists in the absence of controls. In other words, before an organization implements any countermeasures at all, the risk they face is inherent risk. Residual Risk = the risk that remains after controls are acc...
Hello, I have imported content into 2 tables in ServiceNow called Control Objectives and Citations. The source data for these tables is in a csv file in case it's relevant. Each row in the Control Objectives table (screenshot 1) corresponds to severa...
Hi, If a customer has UCF which allows them to get the list of regulations, and also retrieve updates to control objectives from the relevant regulations, what value would regulatory change management bring? Is it just the extra workflows to help man...
What is the purpose of approver field in Policy exception and also the use of review state in policy exception. The approval for policy exception actually goes to the requester's manager and the control owner of the impacted control. Then what is the...
Hi, all, If anyone has the experience that the risk assessment is initiated with a risk assessment scheduler, I'd like to know how the "initiate later" option works. I configured the risk assessment scheduler. And I turned on "Initiate later" then ...
Hi, We are going through a SOC 2 Audit. How does ServiceNow's GRC products help us to better position ourselves for the SOC 2 Audit? Which products within the suite are related to the SOC 2 Audit? How are other companies leveraging ServiceNow's GRC f...
Hello all, I am trying to get my hands on the Lifecycle slides for Risk Record Lifecycle and Policy Exception Lifecycle. These are in the GRC Fundamentals course book but I only have a hard copy. I cannot find them anywhere on the partner collatera...
Hi, We build our entities and link them to entity types and assessment types to build Diagnostic in the Dev. Everything work fine in Dev and now we are trying to push it to Prod. We created an update set, making sure they are in the same Profile as ...
I've implemented indicator templates on a client instance but now we're trying to move them to another one. I had to forced those indicator templates as well as the M2M relationships between those and the control objetives but it appears that when I ...
OOB we are seeing the attestations being sent per control per ‘Assigned To’ user. This behavior is causing a lot of overhead for our end users. For example, if we have 20 Policy Statements with 10 Profiles this will generate 200 controls. Each of the...
Hello everyone, I would like to know if we could use "Advanced Risk" module with IRM Standard license. Thanks!
Can someone clarify below 2 points in risk rating: 1. The risk criteria in Service now has 3 elements - likelihood, impact and score. I understand the impact of score, when we enter SLE and ARO for risk it picks up calculated score basis risk criteri...
