Hello, Can anyone please explain in detail each and every state of the Issue life-cycle? I am really struggling to find a piece of documentation that would thoroughly walk-through every issue state ( New, Analyze, Response etc.. ) in order to descri...
Hi When creating/modifying a a control there is an option to tick a "key control" box indicating that the control is vitality important. However, when this box is ticked there is no obvious effect on compliance, risk scores, or anything else. Can any...
I created a new update set in DEV environment and unloaded all the dashboard data in that update set . When I exported that update set and imported the same update set in another instance the update set was retreived successfully but there were no cu...
Is there any relation between vendor tiering assessment and vendor risk assessment. Kindly clarirify
Hi, We are migrating from RSA Archer GRC to ServiceNow GRC and I have questions: 1. RSA Archer has a mail-merge capability, how can we create a mail-merge like formatted/structured reports in SNOW? We have been migrating from Archer to SNOW an...
Hi All, I'm trying to properly understand how everything is working with regards to entity relationships. I'm trying many different scenarios and I cannot understand the logic. reading through the documentation and going through the videos on entit...
As required by our 27001 Information Security Management System (ISMS) accreditation, I am trying to create an Information Security Awareness quiz to test staff knowledge of our ISMS system. I am using the quiz functionality of assessments. I would...
Hi, We have discovered that due to an scheduled task some controls which were already attested this year were triggered by a nightly scheduled job to put the controls in attestation, We now want to cancel those attestations but also put them in monit...
Hi, I'm working on entity scoping and came across an issue. I would like to have an entity class for vendors and for Companies. but vendors are actually records within the company table as well. so I can't create a rule to map the company table to ...
Does anyone know the purpose of the GRC.System user account that is brought in when activating the GRC plugins? I have a client who flagged this due to it containing the platform admin role (not just the scoped GRC admin role). I can't find details a...
I have a policy with an associated control objective, control, indicator template and indicator. The indicator shows passing as the last result. What changes the status of the control itself? It shows non-compliant? Is that tied to the attestatio...
Hello, Have anyone come across requirement to policy version management ? Also The html content should be easily editable and reviewable same as in a word doc.Any pointers ?Best,Ashik
Hi team, Consider a scenario where someone has raised a policy exception with all valid values and it has been sent for approval and its waiting for the approval and in between the valid to field expires. Then if someone approves a policy exception w...
We are planning to implement GRC Policy and compliance ,I am newbie to it ,can anyone help me with some good reading docs,I have gone through community and read some articles but I am looking something more advanced.
Hello! Does anyone know of examples where a ServiceNow customer has successfully implemented Risk Management following the FAIR methodology? I know there is a RiskLens integration available to bring in additional risk data, but it seems to be supple...
