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Forum Posts

Add subentities to Engagement

(function executeRule(current, previous /*null when async*/) { // Exit if no entity or engagement if (current.sn_grc_profile.nil() || current.sn_audit_engagement.nil()) { return; } var entityId = current.sn_grc_profile.to...

ujjwalababa by Tera Contributor
  • 359 Views
  • 2 replies
  • 2 helpfuls

Resolved! Entity framework granularity - How deep we should go?

Hello Everyone,I would like to know your opinion or get help with Entities and which ones to generate to make Risk and Compliance manageable.The thing is that some of the customers have not used Entities in the past, and their risks were "in the wind...

ServiceNow-Everbridge Integration for BCM

Hi, I am currently working on Business Continuity Management with Everbridge integration for mass communication. When I create an emergency notification for a crisis event, it throws an error, "Specify valid Incdent Template ID in the Connection and ...

AngelicaZap by Tera Contributor
  • 669 Views
  • 3 replies
  • 0 helpfuls

Risk relevance field and its usage

Hi, I would like to better understand the purpose of the Risk Relevance field on the Risk record, and why it is OOTB hidden when “Inherit from Risk Statement” is set to false.  Does this behavior imply that Risk Relevance is not applicable at the Ris...

IRM - Issue Management

Hi Community — I am looking for an IRM Issue Management implementation guide, as well as information on OOTB issue fields, configurations, and notifications. Please guide me.

prashant_a_ by Kilo Contributor
  • 838 Views
  • 4 replies
  • 1 helpfuls

Save option not available in the Form context menu of Incident

Hi Team, In my ServiceNow instance, on the form context menu "Save" option is not visible for new Incident form.  If i am enabling the property ("glide.ui.advanced") then only it's visible. But when i checked in PDI, this property is not enabled then...

sameekshasa by Tera Contributor
  • 555 Views
  • 5 replies
  • 0 helpfuls

Should entities be mapped to Service Instance or Offering level

Hi, A customer I'm working with is using "legacy" GRC and the Policy & Compliance module where the application owners attest their applications (entities) against defined security controls (control objectives). CMDB is aligned with the ServiceNow CSD...

Iiro by Kilo Contributor
  • 362 Views
  • 1 replies
  • 0 helpfuls

Managing Business Application's Public Records Compliance Ability

We have a new requirement to assess business applications on a repeated interval to determine their ability to comply with public records requests. Questions that need to be answered for each business application includes "Does the application suppor...

Lane4 by Tera Contributor
  • 517 Views
  • 1 replies
  • 0 helpfuls