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Grouping GRC Risk Assessments (OOB)

I have 46 assessments that need to be taken - all will have the same score/result.  Assessment Group Criteria (sn_grc_asmt_group_options) is set up as follows:Name: Control Objective/Risk StatementTable name: Assessment Instance [asmt_assessment_inst...

Lottet13 by Tera Contributor
  • 1125 Views
  • 2 replies
  • 0 helpfuls

Lab 2.1 IRM on Entity Class Management

Hi All,I am trying to complete this lab based on the ebook instructions but somehow I could not find the Department as Eligible dependency in Dependency Map, sharing the ebook instructions and the instance snapshot for reference, if anyone can guide....

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SetAbortAction is not working on scoped Application

I have written the Before business rule to check duplicates - I have used setAbortAction to restrict the creation.But i am getting error - "Access to api 'setAbortAction' from scope 'scope_name' has been refused due to the api's cross-scope access po...

akankshak21 by Tera Contributor
  • 1054 Views
  • 1 replies
  • 0 helpfuls

Resolved! Write ACL for State field on sysapproval_approver table

Hi All, I have requirement to restrict editability of state field on User approval [sysapproval_approver]  table and the requirement is I have a field named as approval flag and if the approval flag is set to true then I need to restrict editability ...

priyanka1028 by Tera Contributor
  • 2296 Views
  • 10 replies
  • 1 helpfuls

How to add fix query in breadcrumbs filter in service portal

Hi all, The requirement is to show the list of articles on portal with bread crumbs filter and add the fix filter as 'knowledge base is IT and workflow state is Published.'(No one should be allowed to remove the filter)I have used the OOTB widget- 'D...

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adding attachment in a pdf

Greetings,I have a requirement where I should fetch an attached file from the form and add it as an attachment in PDF generated.Screenshots for reference:1. Floor Plan field from Plan record:2. Sysid appears when trying to fetch it to PDf.I would lik...

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sakshi18 by Tera Contributor
  • 621 Views
  • 1 replies
  • 0 helpfuls

Master Risk or Parent risk functionality

Hello,Do anyone have idea if servicenow provides out of the box functionality of logging master risks. And if we can convert risks to issues?Thanks

Kriti_1 by Tera Contributor
  • 970 Views
  • 3 replies
  • 4 helpfuls

TPRM - Internal Questionnaire to Review Answers of Vendor Assessment

Hi all,I am setting up a recurring annual assessment (but this question is general to the TPRM Due Diligence/Vendor Assessment process). An assessment (questionnaire + document requests) will be sent to the Vendor to complete.Once they have completed...

JoCoPro by Tera Contributor
  • 4489 Views
  • 2 replies
  • 1 helpfuls

Report or Document Template Online Classes or Tutorials

Are there any online classes or tutorials from ServiceNow Learning that cover how to customize document or report templates? I've done a quick search and didn't see anything, but please let me know if I've missed it. I'm most interested in learning h...

mmaitland by Tera Contributor
  • 561 Views
  • 1 replies
  • 0 helpfuls