Hello, need help. I am not able to locate from where the 'Rationale for risk response' section is coming from (Risk workspace-Risk assessment-Risk response stage). I checked all the scripts in the UI builder, but couldn't locate it. For a client deli...
I have written the Before business rule to check duplicates - I have used setAbortAction to restrict the creation.But i am getting error - "Access to api 'setAbortAction' from scope 'scope_name' has been refused due to the api's cross-scope access po...
Hi All, I have requirement to restrict editability of state field on User approval [sysapproval_approver] table and the requirement is I have a field named as approval flag and if the approval flag is set to true then I need to restrict editability ...
Hi all, The requirement is to show the list of articles on portal with bread crumbs filter and add the fix filter as 'knowledge base is IT and workflow state is Published.'(No one should be allowed to remove the filter)I have used the OOTB widget- 'D...
Is there any way to integrate AI bot to generate auto replies for the questions that are asking in the servicenow community.
In xanadu Advanced Risk assessment, in case of no mitigating controls to assess, I expect that the residual risk calculation will not account for any reduction in risk due to controls, effectively treating the residual risk as equal to the inherent r...
how to make CAB mandatory for high/medium impact for normal change in servicenow
Greetings,I have a requirement where I should fetch an attached file from the form and add it as an attachment in PDF generated.Screenshots for reference:1. Floor Plan field from Plan record:2. Sysid appears when trying to fetch it to PDf.I would lik...
Hello,Do anyone have idea if servicenow provides out of the box functionality of logging master risks. And if we can convert risks to issues?Thanks
Hi all,I am setting up a recurring annual assessment (but this question is general to the TPRM Due Diligence/Vendor Assessment process). An assessment (questionnaire + document requests) will be sent to the Vendor to complete.Once they have completed...
II have a requirement in the Risk Assessment where the Reassign button opens the “reassign_coordinator” UI Page with an “Assessor” field. I want to modify the reference qualifier query for the Assessor field to only include members belonging to the a...
Are there any online classes or tutorials from ServiceNow Learning that cover how to customize document or report templates? I've done a quick search and didn't see anything, but please let me know if I've missed it. I'm most interested in learning h...
Hi Team, I want to update the metric question on the assessment form for self-assessment, but I do not want to impact previously submitted assessment records. I have tried updating the metric question, but it is impacting the previously submitted ass...
Hello,I'm curious how you use the "Owner" field on Policies? Is it the person responsible for developing the policy (author), or the one who oversees it, essentially making sure controls are in place? or both?
Hi, The input for the Engagement start date is the date from the previous audit, right? For example Jan 2024 is the engagement start date then all past audits from Jan 2024 until end of Engagement planned end date which is Nov 2024 will appear on In...
