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ITSM IMPLEMENTATION LAB

Hello, Please find below my 2 questions concerning a lab in ITSM IMPLEMENTATION: 1- The widget " Add to cart" is not available while requesting an Item in the Employee center. I tried the configuration on service portal > portals but its not working....

WITOU by Tera Contributor
  • 254 Views
  • 1 replies
  • 0 helpfuls

Validate a Metric having datatype String for Assessment

Hi All, I have a requirement where the datatype of a metric has to store value in HH:MM:SS (duration) for an assessment, though the datatype "Duration" exist, it is not available for assessment. Therefore, I have made use of String datatype but I nee...

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SruthiS by Tera Contributor
  • 551 Views
  • 3 replies
  • 0 helpfuls

Can we send RISK Assessments via a catalog item.

Requirement 1: Currently we have configuration to generate risk assessment via "Assess Criticality" or "Assess Risks" button on the processing activity record in privacy workspace. Can we have functionality to be implemented on the entity record in p...

VuchiV by Tera Contributor
  • 971 Views
  • 4 replies
  • 0 helpfuls

Resolved! Risk Identification Help - System Skipping Inherent Assessment

Hi Community, I am having an issue - currently on Washington DC. I have a Risk Identification Configuration set up for my business application entity class. I have Inherent Assessment checked. I have an approver group set for the inherent assessment ...

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TravisOC by Giga Guru
  • 719 Views
  • 2 replies
  • 0 helpfuls

Repeating Assessment in Vendor Risk Management

Hi Team, I need to know how repeating assessment works. I need to schedule below: Recertification schedule: (i)Recertification assessment every year and (ii) Full reassessment every three years Any idea on this?

GRC metrics

Are these metrics only for customers leveraging ESG? pr those without EST can also leverage?2023 Q3 GRC metrics recommended practices recording

Kass3m by Tera Expert
  • 446 Views
  • 2 replies
  • 0 helpfuls

Resolved! Modifying the "TAke Attestation " Screen

The default "Take Attesation" screen is not editable. It shows only the Control Number and the Entity.  How can we add Control Description and Supplemental guidance to this screen (Refer attached image) ?

Crisis management

HelloIn a crisis we add more than 500 asset on 1 crisis, with plans.We close all the task, plan and activity.Now all the asset we add to this crisis are taged not recovered. I try to find a solution to change the state of more than 500 asset from Not...