Hello community,I have a requirement from a customer to create a new choice for the Result field on the Indicator Task table.I created a new choice on the sys_choice table so now I have these three choices (they also wanted to change the label):And m...
Hi Everyone, Let's consider a scenario where we have a parent entity A with child entities B and C. Let's also consider that we have 5 controls for each of these entities. If I open up the record for entity A, my understanding is that the compliance ...
Where in the configuration does the residual risk calculation take into account any non-compliant controls? My assumption is that the residual risk score should automatically be lowered if there is an associated non-compliant control.
Hi all, I have a few queries regarding entity hierarchies and risk and compliance score roll ups. Could anyone please answer them? Thanks in advance.Question 1:Is there a way to have multiple entity class hierarchies on the same instance?For example,...
Hi Team,I don't want to return or run this script current RAM from excel sheet or staging table is empty answer = (function transformEntry(source) { // Add your code here if(source.u_current_ram != ""){ var retRam = new GlideRecord("sn_ris...
Hello Team,Could you please let me know that how can we add our custom/new icon on the workspace and redirect it to other page. Thank youPrajwal
Hey everyone, I'm currently using the ARA workspace and trying to locate where specific buttons are defined. I'm particularly interested in the buttons like 'Move to Residual Assessment','Move to Control Assessment' and 'Move to Inherent Assessment.'...
Client wants to do Citation level attestation. From the below approaches, what would be the best in terms of saving development efforts and any other suggestions ?1. Approach 1 : Citation Form (draft > attest > review > active > retired)Create a proc...
As part of TPRM development, I created a tiering questionnaire template and configured the required questions. But i cant see the comments under each question. How to enable the comments ?
I have installed Third Party Management Product in our sandbox environment. Unfortunately, upon viewing Vendor Management Workspace, Due Diligence Dashboard is missing. I also checked the list pages in UI Builder and I still can't find the page for D...
Are there any tutorials from ServiceNow Learning that cover how to customize report templates? I've done a quick search and didn't see anything, but please let me know if I've missed it. I'm most interested in learning how to customize report templat...
Hi Everyone, Just want to ask on how to modify the "Take Attestation" form screenshot below. I tried to follow the instructions in How to Expose additional fields on the Attestation - ServiceNow Community and Solved: Show fields for an attestation -...
We're using Evidence Requests to request documentation while planning an audit. We want to gather evidence (maybe a sample of journal entries for testing a financial control) and then attach that evidence to an audit task, so that it's available to ...
we send out some assessment surveys to end users. when they respond, the responses are saved in metric response table. But i can see some records are updated by a user named 'guest'. What could be the reason. we do have a user named 'guest' in user t...
ServiceNow Automatic Email Reminder for Approvers on Policy Exception form of GRC module - 3 days past the request was raised- 7 days past the request was raised- 14 days past the request was raisedCould you please provide steps by step to setup thes...
