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Residual risk score calculation with non-compliant controls

Where in the configuration does the residual risk calculation take into account any non-compliant controls? My assumption is that the residual risk score should automatically be lowered if there is an associated non-compliant control.

Trey7 by Tera Contributor
  • 1514 Views
  • 5 replies
  • 3 helpfuls

Resolved! Workspace Configure Tab

Hello Team,Could you please let me know that how can we add our custom/new icon on the workspace and redirect it to other page. Thank youPrajwal

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Resolved! ARA(GRC: Advanced Risk) Workspace UI Action Configuration

Hey everyone, I'm currently using the ARA workspace and trying to locate where specific buttons are defined. I'm particularly interested in the buttons like 'Move to Residual Assessment','Move to Control Assessment' and 'Move to Inherent Assessment.'...

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RC22 by Tera Expert
  • 1495 Views
  • 5 replies
  • 4 helpfuls

Citation Level Attestation

Client wants to do Citation level attestation. From the below approaches, what would be the best in terms of saving development efforts and any other suggestions ?1. Approach 1 : Citation Form (draft > attest > review > active > retired)Create a proc...

Missing Due Diligence Dashboard

I have installed Third Party Management Product in our sandbox environment. Unfortunately, upon viewing Vendor Management Workspace, Due Diligence Dashboard is missing. I also checked the list pages in UI Builder and I still can't find the page for D...

judithfrnl by Tera Contributor
  • 619 Views
  • 4 replies
  • 0 helpfuls

Report Template Customization Tutorials

Are there any tutorials from ServiceNow Learning that cover how to customize report templates? I've done a quick search and didn't see anything, but please let me know if I've missed it. I'm most interested in learning how to customize report templat...

mmaitland by Tera Contributor
  • 801 Views
  • 1 replies
  • 0 helpfuls

Resolved! Show additional fields in "Take Attestation" form.

Hi Everyone,  Just want to ask on how to modify the "Take Attestation" form screenshot below. I tried to follow the instructions in How to Expose additional fields on the Attestation - ServiceNow Community and Solved: Show fields for an attestation -...

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ervinpaul by Tera Contributor
  • 500 Views
  • 1 replies
  • 1 helpfuls

Assessment records updated by user 'guest'

we send out some assessment surveys to end users. when they respond, the responses are saved in metric response table. But i can see some records are updated by a user named 'guest'. What could be the reason. we do have a user named 'guest' in user t...

Declarative Action not working in BCM workspace

I have created a declarative action assignment called "Edit" which should be able to add records to the table. It is working fine in ServiceNow backend but not in BCM workspace.Attached are the images to demonstrate, can someone help why I am unable ...