"sn_grc.business_user_lite" not able to edit the issue form

[Ajay Guggilla1]

The GRC Business User Lite(sn_grc.business_user_lite) cannot update the below fields on Issue form(sn_grc_issue) after he creates an Issue
- Assignemnt Group 
- Assigned to
- Name 
- Description

If we change the ACLs to give write access for this fields to the Lite user, will it violate the license? Are we allowed to change these ACLs?

[AshishKM]

Hi @Ajay Guggilla1, 

As per docs, it seems this role ( sn_grc.business_user_lite ) mainly for user with limited access ( snc_internal ). 

As license count based on role per user not the table field level as those user already has write access on the said table, i think you can add the role in existing ACL or better to create new for lite user for easy maintenance. 

For more clarity on license count part, better to check with your ServiceNow account/business manager. If license count here, then you can provide the catalog item form to create/update the same to lite users.

https://docs.servicenow.com/bundle/vancouver-governance-risk-compliance/page/product/grc-policy-and-...

-Thanks,

AshishKMishra

[GouthamAnumolu]

Hi @Ajay Guggilla1  ,

You can make changes to the ACLs to give write access for lite users, it will not impact the licensing. For W, we are enhancing lite user write capabilities on issue form.

[Community Alums]

Hi @Ajay Guggilla1 ,

It’s by design  that you can’t edit issue form for user having sn_grc.business_user_lite role.

now if you want to edit the ACL, then I don’t think it would impact licensing as mentioned by @GouthamAnumolu 

[ab_2511]

Hi @Ajay Guggilla1 ,

In OOB, 'Business user lite' (Lite operator) can only update issue if it is assigned to them. For Issue creation minimum required role is 'Business User' which is Operator.

After performing CRUD operations for the duration of that month, the user will be charged as an Operator (if you altered the ACL to grant the Lite user permission to create issues).

Your GRC Operator licenses are counted in the 'sn_irm_shared_cmn_unique_user_usage' table.

These kinds of examples can be found by searching for Reason: "User performed CRUD operation on GRC tables. For more information, check Usage Data for Applications table."

Regards,

Aakash