Vendor portal follow up
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10-03-2024 05:25 AM
Hello guys, I wanted to ask you a technical question that I didn't find anywhere,
I looked for all the places on how I could do this, documentation and etc.
The Module is TPRM
Within the supplier porta/vendor portal:
https://nowlearning-nlinst02108862-0001.lab.service-now.com/svdp
Assuming that I am a supplier, when answering a questionnaire, we have some questions to be answered if the supplier has received an evaluation, the reviewer, who is the one who sends these questions, can define questions such as "Follow up", which is to be answered by the supplier, I want to know where I can block the questions for the supplier to answer and be available only these options with follow up marked?
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10-03-2024 08:35 AM - edited 10-03-2024 08:38 AM
Hi Vinicius,
Can you please confirm if you are referring to this action at the period in time when the Questionnaire is resubmitted by the reviewer to the supplier contact.
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10-03-2024 09:27 AM
Yes, exactly, if you can help me, i appreciate.
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10-04-2024 03:59 AM - edited 10-04-2024 04:02 AM
Once you have the responses received for the questionnaire, follow the below steps to mark the specific questions to follow up and return the questionnaire back to supplier.
1. Open the questionnaire you want to return to supplier.
2. Scroll down to the related list "Questionnaires".
3. Click on "View Responses" (You will see the supplier responses page). Please Refer to the image attached.
4. Now below the required questions click on the 'Follow up' checkbox.
5. Then provide reviewer comment on Reviewer comment text area and then Return to third party.
This will mark the questions for follow up
Below are few screenshots from a PDI with demo data for reference.
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10-03-2024 10:24 AM
Yes, exactly, if you can help me, thanks.