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Asset bundles in ITSM AM?

Marek Meres
Tera Expert

Hello Community,

 

Can I use Asset Bundles with just basic Asset Management (part of ITSM) or I need HAM Pro for that? 

 

I have been experimenting with my PDI and although I can create Model Bundles, when adding a new Asset via Assets > Portfolios > All Assets > New I can only create specific subclasses (Hardware, Facility...). I have modified the Interceptor to allow me to create a "basic" Asset (here label says "Bundle" but it really redirects to alm_asset.do):

MarekMeres_0-1730360184789.png

With that I was able to select the bundled model and create a "bundle" and the outcome is the main asset in the bundle with the details provided + all other bundle components as individual Assets, with Parent referencing the main Asset. 

MarekMeres_1-1730360446975.png

This seems different from what I can read in SN Docs for HAM on Asset Bundles (like Manage asset bundles from your inventory) where the Asset of type "Bundle" seems to exist...

 

Am I allowed to use Asset Bundles in basic AM without HAM, is the way it works (with a bit of customization) above correct and will I have issues if upgraded to HAM Pro with AMDB built that way? 

 

Thank you in advance, best regards, Marek

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Marek Meres ,

 

Bundle functionality will be enable once you enable HAM Pro, with ITSM you will get below.

RunjayPatel_0-1730363993139.png

 

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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View solution in original post

1 REPLY 1

Runjay Patel
Giga Sage

Hi @Marek Meres ,

 

Bundle functionality will be enable once you enable HAM Pro, with ITSM you will get below.

RunjayPatel_0-1730363993139.png

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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