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Asset Swap Workflow

Is there is Asset Swap workflow? Is this only visible with HAM Pro 10.0?

John Davis by Tera Contributor
  • 402 Views
  • 1 replies
  • 1 helpfuls

Hardware Asset Workspace

I am looking for a demonstration of the Hardware Asset Workspace OOB and would also like to know which data is mandatory for populating that workspace.

Amit Nemade by Tera Contributor
  • 456 Views
  • 1 replies
  • 0 helpfuls

Physical Asset Tags to Service Now Asset Profile

Hello SNow Enthusiasts, Backstory: We will be implementing a Zebra ZD621 Printer on an independent VM on an Azure Server to print out two Physical Asset Tags to put on our hardware. One will be for the Unique Asset Tag that will correlate with the As...

DillynITPDC by Tera Contributor
  • 677 Views
  • 3 replies
  • 2 helpfuls

HAM Table Description

Hello Team,    When we install HAM Plugin, there are some out of the box tables of HAM: 1.  Hardware Manufacturers(sn_hamp_hw_manufacturer) 2. Hardware Products(sn_hamp_hw_product) 3. Hardware Device types(sn_hamp_hw_device_type) 4. HAM Product Model...

kaustuparth by ServiceNow Employee
  • 1725 Views
  • 4 replies
  • 1 helpfuls

Unable to update the fields - State and Substate

Hello All,  â€ƒNot sure of any other relase, but in the Xanadu release I see one anomaly which looks like a defect within the system. For a Hardware Asset, If Substate is selected as "Pre-allocated", both the State and Substate fields become readonly a...

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washim by Tera Expert
  • 548 Views
  • 2 replies
  • 1 helpfuls

Asset Sub-States Changed Over Time

Why are there extra substates for "Retired". Originally many of the states and substates were very straight forward now there seems to be conflicting options. Why would there be a "pending disposal" substate in a "Retired" State? From an ITAM perspec...

klf1123 by Kilo Sage
  • 753 Views
  • 5 replies
  • 0 helpfuls