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Assign Assets to Location (cubes) only

Our company assigns assets to individuals when they are teleworking and to cubes when they are in-office. When users are in office, they may move from one cube to the other and the equipment will stay in the cube, this is why we assign assets to cube...

mgortiz by Tera Contributor
  • 304 Views
  • 1 replies
  • 0 helpfuls

Reporting on Contract History?

Hi everyone, apologies if this question is better suited for another forum. Does anyone have experience with reporting on Contract history? We've found that creating a new contract record for each period allows us to see how the contract has evolved ...

Hide/show the UI action button based on the Task

"I have a task with the name Prepare. When I open this task, the "To" button should be visible, but for all other tasks, this button should not be visible. Please provide the script to achieve this." and how to convert the hardcoded link into gs.getp...

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vinod6 by Tera Contributor
  • 267 Views
  • 2 replies
  • 0 helpfuls

Resolved! Asset Tag Dynamic Generation

Hi, I have a requirement to generate asset tag based on location's country with below conditions.It should only generate for India.Tag should follow format like IND-CP-000001 where IND is asset's location's country, CP is model category's code and 00...

Amit_H by Tera Contributor
  • 835 Views
  • 3 replies
  • 2 helpfuls

How are you all managing consumables that are deployed with assets?

We have a service catalog with our standard hardware (laptops, desktops etc) tied to asset models. We also have peripherals and accessories that are tied to consumable models. I would like to associate certain consumables with assets so that users do...

Anwer by Tera Contributor
  • 889 Views
  • 3 replies
  • 0 helpfuls

Resolved! In Custom Catalog Item Sourcing Task not created

Hi,i have created one catalog item and added standard hardware asset request flow and created one variable that is reference type when I have raised request and follow all the action but sourcing task has not created.  please give any appropriate sol...

Seeking assistance

 Hello, I am new to service now and trying to work out steps by reading all the blogs, questions and other search. What I need support for - I would like to auto populate Asset Tag and Warranty Expiration fields from the alm_hardware table when user ...

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Display the Ui action button based on the condition

 if the type if Desktop or Printer then add a button on top of task "TO"when clicked on TO it initiates the transfer order process.Please correct the above below script.   if (current.type == 'desktop' || current.type == 'printer') {action.setVisible...

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vinod6 by Tera Contributor
  • 217 Views
  • 1 replies
  • 0 helpfuls

Resolved! Asset bundles in ITSM AM?

Hello Community, Can I use Asset Bundles with just basic Asset Management (part of ITSM) or I need HAM Pro for that?  I have been experimenting with my PDI and although I can create Model Bundles, when adding a new Asset via Assets > Portfolios > All...

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Resolved! Reference field on form defaulting to sys_id

Trying to see the serial number of a parent and somehow screwed up the entire form:I've gone through the suggestions on the board, including the UI List. Not working. Tripped it when I selected the 'Display' option on the Dictionary Entry.  I'm at wi...

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levy8926 by Tera Contributor
  • 752 Views
  • 5 replies
  • 1 helpfuls