How to do List Layout on Hardware Asset Workspace
Hi, How do I edit the List Layout of on Asset Task? I have tried on the native view if I can change it from there but I can only see the Default view.Can you please guide me through? Thank you.
Forum Posts
How to create a report / dashboard of tasks Messurement Trend by assignee
Can anyone please advise me for how to create this report / dashboard, I'm looking for a report / dashboard to give me how much time spend for closing the task by assignee who are part of particular assignment groups.
Business cases for the PRO version
Hi all, we are evaluating the PRO version in our enviromnent, and we received a presentation from Servicenow with those capabilities from the PRO: Hardware asset manager workspace• Inventory management• Asset estate• Model management• Procurement• As...
Resolved! Bulk update "date" field with blank values
Hi all, sorry about the question, but I could not find any place on Internet with that..... I know about the builk update in Servicenow, where in the "list view", you can select multiple cells from same column, double-click on them, and change the va...
Loaner Asset Request
Hello, When we submit the Loaner Asset Request item, How the Lead Time is been calculated. Not getting this Thanks in advance
Manage a sold device in HAM module
Hi all! Hope you are fine! I need your guidance and support on this. In our company, we sell the computer laptops to employees when the they reaches the end of life. Today, there is a process approved by IT Managers and Finance team; this process is ...
De-Duplication Manual Task for Hardware Table
We have a hardware table where we have made 'Serial Number' as unique so that no 2 records have same serial number.But for old records we have multiple Hardware records which have same Serial Number. Is there any way so that users can select the Hard...
Stop Hardware Asset from creating duplicate configuation items
In my PDI, if I try to do an insert and stay (for ease of recreating problem) I get a message - Error MessageError: Duplicate Entry - Matching Configuration Item found.In my actual instance, I do not get this error, and I create duplicate CI's. Can a...
Asset Source request
Hello Experts, I have been trying to understand how the ‘source request’ workflow is triggered. When users submit the OOB asset catalog items, the base workflow and source request are triggered. I noticed those catalog items are linked to the flows f...
asset_action column is not present in the table task_ci
Hello Could you please help me to resolve this issue, in fact, i'm setting up HAM and i'm trying to add asser_action in the related list "affected ci" to incident and change. but , i'm not able to find out this column asset_action , i searched in the...
Starting the HAM Loaner Asset Request Prepare task earlier
Hello, I understand that by default the Prepare task is auto generated two days before the start day in the loaner order request workflow, but I'd like to be able to start the task sooner. I've been told to modify the Number of days required for prep...
Hardware Catalog Item - Short Description Read-only
All. I have not been able to find much about this and how to get it changed. I am guessing there is a behind the scenes script potentially setting this short description. We have a Hardware catalog Item that is showing an inaccurate short descriptio...
Consumables - Low threshold alert
Hi there - is there anyway for HAM to alert when consumable get to a certain number.... example alert gets sent out when there are only 5 monitors left. Hoping this is a feature. Thanks in advanced!
ServiceNow ↔ SCCM/ MECM integration
I need to document the integration between ServiceNow ↔ SCCM/ MECM in our organization.I will be reaching out to the SCCM guy. 1) What are the things I need to be looking for?2) What tables should I check?3) What and where should I check is coming ov...
Key management process
Hello,Does anyone have experience with case related to physical asset which is lost (key, card) how to handle this in Servicenow?How to enable functionality, locate , identify, which application would be useful for that?Ex. Company x send their emp...
