Hello All! We have a requirement to set a custom date/time field on hardware models (category is computer), u_eol, to 4 years from the created date... I've tried a number of business scripts that I thought would work but haven't figured it out yet.Ca...
We are working to adopt the CSDM Life Cycle Mappings, but have some lingering questions. Regarding Life Cycle Control Asset - Deploy - In Stock, how are you using this? Is there a reason In Stock is not under Inventory?Has ServiceNow released Life C...
I have a customer who needs to change the asset tracking strategy for consumables so that assets are created. My question is related to the consumables that have already been used - is there anyway to convert these back and create an asset for them? ...
What is a Q&A?How do I ask a question?How do I answer a question?How do I accept the answer to a question?How do I view my question and answer?
We have received few switches last year in Pune & same time we have onboarded the same in HAM but last week network team started installation of those switches. Now in HAM we can see additional asset with same serial number is added by Mid Server, ca...
HiExcel Format (.xlsx)What is the maximum threshold that can be filled in, and is there a clear maximum limit？System Properties > Import Export
We have setup integration between ServiceNow and sg-Intune through service graph connection Microsoft Intune plugin. and in the robust transform map we did the required field mapping. Now I want to update existing computer devices if serial number ma...
I am working as a system & network administrator and using servicenow from around 2 years and wanted to move ahead in Servicenow Asset management role as I have hands-on practise on IT Hardware asset life cycle, reporting & dashboards, taskboards, in...
Hello community! We are trying to define our best practice processes for redeploying personal computer assets that have been returned by an exiting staff. Should the department that bought the PC hold on to it until the next new hire arrives, or s...
I have been searching through community and support articles. Was hoping to avoid creating a case, but I am stuck. I cannot get IntegrationHub ETL to load in production. It just hangs on loading with a spinning wheel. I have let it for for more th...
Can we have partially normalized models in hardware model libraries table in ServiceNow?There is a model number 20P54UP#ABA in sn_hamp_hw_product_model table and the status is active.When I try and create a model in the Hardware model table with the...
Serial number in hardware table is unique (could not create the asset with same number) but the unique check box is unticked. I am trying to configure the same in my development instance, anyone have the idea, how OOB serial number is configured.
How depreciation value will calculate and how the depreciation date will get update , i want to know the logic or calculate on how the depreciation will calculate
Hi,i have created one catalog item and added standard hardware asset request flow and created one variable that is reference type when i raising request and follow all the action but in source request task in that task i am not able to see any transf...
Hi All, My requirement is to map the fields between alm_hardware and cmbd_ci tables. I have custom choice field in alm_hardware table with choices as "A,B,C". I need to map the custom field from alm_hardware to " Owner Type"(OOO) field in cmdb_ci t...
