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ITAM SNOW Dashboards Filtering

Hello Gents,This is regarding Reports and Dashboards specifically for IT Assets Management. I'm wondering if we can filter the overall content of the dashboard using one filter.I'm not talking about the normal interactive filters.i'm talking about fi...

Resolved! Bulk update values in table

Hey community, I have a requirement where I need to bulk update assets with different values. Kindly assist me with the script.

SnowUserDev by Tera Contributor
  • 857 Views
  • 3 replies
  • 1 helpfuls

Hardware Model EOL/EOS

Hi Will EOL/EOS in Hardware Model affect Status?For example, will EOL/EOS automatically change to Status after expiration? Thanks

ddd by Tera Contributor
  • 1799 Views
  • 5 replies
  • 0 helpfuls

Flow designer

HI Everyone,I am facing issue like  when I am testing the flow in flow designer its working fine and I am able to see the flow execution, My flow triggering point is service catalog.But when I request catalog item my flow is not getting trigger. I am...

Resolved! How to convert number Into date?

Hi Community As part of sccm output for last login timestamp field I am getting some 18 digit number instead of date. How can I convert this into date n set in the target field.

SnowUserDev by Tera Contributor
  • 1574 Views
  • 6 replies
  • 2 helpfuls

Setting Hardware Model Status as Active Value

I'm dealing with an issue in creating new hardware assets where the equipment model is not being recognized as an active choice. In our onboarding process, when a new hardware model is created, it is set to a status of "Pending". Pending signifies th...

EOL in Content Services

So I noticed under certain hardware products there will be EOL dates on some models and some do not. If all the hardware models are under one hardware product why wouldn't the dates for that product all be the same? 

klf1123 by Kilo Sage
  • 717 Views
  • 2 replies
  • 0 helpfuls

Resolved! Recommendation for shared computers

I am looking over users with 2 computers assigned in CMDB.  How do you recommend we handle shared computers.  They are signed into my multiple people, not really assigned to one person.  What are your thoughts on this?

Resolved! What are the tangible HAM benefits?

All, Asking those who implemented or are implementing HAM right now - what are the most practical benefits of implementing HAM?ITSM already provides some sort of assets management obviously missing out some HAM features but I am wondering what the ar...

Resolved! Payment schedule options in Contracts Module

Hi All, When I was creating a services contract in ServiceNow I was faced with insufficient options. 1. In the Payment schedule field of the Financial Tab, there are entries for monthly, quarterly, etc but there is none for Adhoc services. 2. The Est...

Jerry Ong by Tera Contributor
  • 827 Views
  • 2 replies
  • 1 helpfuls

Assets are not getting created from CI

Hi All, We have encountered an issue where Asset records are not being created from CI.We have verified model category (Windows Server). When we click on "Create Assets" from Model Category, we get the message "Job Submitted to create asset for the c...

Naushad1 by Tera Contributor
  • 737 Views
  • 7 replies
  • 0 helpfuls