I have some questions about contract management, could you help me answer them1. What is the difference between "Warranty" and "maintenance" contract? Which one is the contract used to maintain the asset?2. When should the Parent contract be used? Is...
My Team has been tasked with entering computer accessories into ITAM in order to track the inventory we have. Most of the accessories are disposable items that we dont expect to get back, such as mice and keyboards. But management still wants them ...
Can we use List collector in MRVS for dynamic values?
Hi Everyone,I'm working on "Service Graph Connector for Microsoft Intune" to get the assets to ServiceNow from Microsoft Intune.ServiceNow Store - Service Graph Connector Support ToolsService Graph Connector for Microsoft Intune (2.5.0) (servicenow.c...
I deactivated the OOB flow "Standard Hardware Asset Request" to test something, and now I'm unable to reactivate it. Could someone please assist with this issue?
Hi all,I am working on the implementation part of the HAM, where i have a requirement to prevent the data for the specific domain.If i elaborate the requirement, Data is coming from Intune discovery source side with 2 different domain side UK and Ir...
Outcome needed: create a generic hardware request item that will be able to be sourced from multiple actual hardware models. Generic hardware requestThe client is creating hardware items for the users to request based more on their role. E.g. apple ...
Hi Team,I am trying to add more fields that a service desk agent can update using mobile app when they scan an asset tag using a mobile app. OOTB- we just see 3 fields:StateLocationAssigned toI need to add:Asset tagSerial numberSo that the agent can ...
Hi All,In our AD integration when we check the flow. flow is working fine there is no error. but it's not able to add Users in AD groups. We check with every single possibility. earlier it said Mid- Server issue. we fixed that issue. but now it's not...
The request line field is not updated on the asset form for transfer and local orders, and is only updated for purchase orders. In the AssetAutomationAPI script include, I can see that this is intentional as the OOB script include has a comment sayin...
Hello everyone,Could anyone explain what role a business analyst would play in asset management (Ham & Sam)? Thanks in anticipation of your response.
Hello,I published some hardware and consumable models to hardware catalog using the related link "Publish to Hardware Catalog" and in my update set I have only updates related to the new hardware catalogs created so I don't have the models updated wi...
Hi,We are reassessing our asset management policies and procedures to protect our assets. Do you have any case studies or perspectives from other companies that highlight the policies & procedures used to protect and govern assets via HAM?
Hello Team, I am inquiring about the out-of-the-box functionality in ServiceNow regarding the automatic relationship between records. Specifically, when a new record is created in either the Asset table (alm_hardware) or the CI tables under hardware ...
Hello I'm looking for the ITAM process guide which covers HAM standard. Apparently, I can download it from the ServiceNow website but I can find it. Can anyone help, please. Thanks
