Our Stockroom Managers want to be able to consume consumable assets from stockrooms on the Mobile Agent App. Since a pop-up form on the consume form is what processes the subtraction, how do you replicate this process to work in the Mobile App? Is th...
We have situation where we are ordering pc's but not receiving the entire order. For example, we will order 100 pc's of 5 types of models, totaling 500 pc's. We will get partial orders of these pc's, lets say 300 of the 500. We need to receive the...
Hey There, I'm looking for some suggestions. I work for an institution using several products (ITSM, CSM, ITOM, etc.) and we are currently in the process of implementing ITAM for asset management and have been exploring its capabilities in a dev. e...
Hi all, I just wanted to check and see if what our leadership is asking for is possible in either HAM, or maybe setting up something in Performance Analytics. They are wanting a inventory report of computers and show a trend (year-over-year) of our ...
When running through the decommission process for infrastructure hardware. What are the steps for status? If there is a change to decommission a server. It gets marked retired on the CI side but then also on the asset side, shouldn't it only be retir...
The retire asset action doesn't make sense to me unless the item is fully disposed. Why would you make something retired from a change unless the item is fully disposed? Doesn't that conflict with the Dispose process? Can someone please explain these...
For SAM, the best practice is to retire the asset when it is no longer useful, reached EOL, etc. in order for the software installations to be removed and not counted in reconciliation. It would also be best if this is the time to actually wipe the...
We currently have Discovery, SG sources (AWS, Azure) and manual entry feeding our CMDB. As a result, CIs and assets are being created. We are trying to figure out the best way for new product models to be created in the system.I was wondering about t...
Hello All , I deactivated one ootb flow designer and when i want the deactivated flow designer to activate , The activate button is grayed out. so may i know what is the reason?
I have Manufacturer , Model name & Model Number correctly updated in the General tab of Model tab. Still its says Partial Normalization. I am advised to manually add "Model" field data in "Normalization" tab and run normalization manually.When I do t...
Hello, Today we noticed something unusual within the Hardware Asset dashboard. On the 'Model Management' tab it says it has been 125 days since the content library was downloaded (see attached picture). I manually ran the following jobs and even afte...
Do we need to setup a service principal for servicenow with specific permissions for ITAM?
Hi All , in alm_hardware table under asset function field i see only 3 drop down i.e: primary ,secondary and shared. but as per docs it mentioned it should be 5 drop down values. i.e: primary ,secondary , shared , bundle and loaner. So may i know why...
How to transfer HW asset (Laptop/Desktop) from one employee to another in HAM?
Hello All , I have encountered issue where the manufacturer and model id is different on the CI (Mostly for the Networking devices) . Manufacturer is Cisco Systems, Inc.and Model ID : Crestron Electronics Crestron Electronics UC-CX100-Twhich belon...
