CIs are not created from asset records

[Robert _ysakows]

I am using LAB instance with HAM installed but can not get the CI to be created even though all settings seems to be ok (see screenshots). I've run the job 'Asset - Create asset delayed sync' several times with no effect. What I am missing?

[Ashok Sasidhara · Accepted solution]

Check whether 'Create CI on Insert' business rule is active. If it is disabled, you need to set it to 'Active'.

[Ashok Sasidhara · Accepted solution]

Check whether 'Create CI on Insert' business rule is active. If it is disabled, you need to set it to 'Active'.

[Robert _ysakows]

What you suggest will help with creating CI while updating an asset but I do not understand why the job does not create the CIs, which was my original question.

[Ashok Sasidhara · Accepted solution]

'Asset - Create asset delayed sync' scheduled job does not create CIs. The purpose of this job is creation of assets when CIs are created.

It is controlled by the system property 'glide.create_alm_asset.async'. If the value of system property 'glide.create_alm_asset.async' is "false", asset is created immediately when the Configuration item is created. If the value is "true", asset creation is deferred when the Configuration item is created. In this case, Asset is created via the "Asset - Create asset delayed sync" schedule job.

[Robert _ysakows]

That makes sense, thanks!