We allow our users to request computers from the Service Portal. We group these computers into the following. Standard Laptop 1Standard Laptop 2Advanced Laptop 1Advanced Laptop 2Standard Desktop 1Standard Desktop 2Standard Desktop 3 Each of these hav...
Hello everyone, we are going to implement HAM for our customer. Can anyone help me to know the prerequisites that need to be checked before installing the HAM pro plugin?
Which date should be used in tracking the Purchase Order Date, is it purchased or Ordered Date
Hello,I’m working on implementing Infrastructure Assets in ITAM using HAM Pro and would appreciate guidance on best practices.We want to capture assets from request → procurement → deployment → disposal, but we’re struggling with a few areas:Request...
Hi Team,I am facing an issue with updating the system property count through a catalog-triggered process.We already have a daily scheduled job which calls the same Script Include, and in that scenario the system property count gets updated correctly ...
Hey all!I'm trying to write an ATF Test to source an asset from local stock in preparation for our upgrade.The HAM Quick Start test uses the procurement option but we never use this so wanted to consume from local stock.I get as far as verifying that...
Models will be configured so that virtual devices do not create assets in the AMDB. This will be done by setting the field "Asset Tracking Strategy" to "Do Not Create Assets" for all models that are identified as virtual models on the hardware model ...
Could anyone please help on how to create a database view between alm_hardware and sn_hamp_m2m_audit_asset table? I want the audit status from M2M table to be displayed on the report with the corresponding audit number field on the alm_hardware table...
Hi. Im trying to create a report that shows asset with and without a contract. Report need to show asset and contract information (also asset that does not have a contract) is there anyway to join clm_m2m_contract_asset and alm_hardware tables ?
I have created an inbound email action flow to create the RITM and copy the attachment from the email to the RITM. The attachment is successfully coming to the RITM. Now, the attachment headers should be mapped to the ALM Hardware table, and the Exce...
Hi Community,We are looking to customize the Source Request workflow in Hardware Asset Management (HAM) Pro with two specific requirements:Disable the "Purchase" option: To prevent users from creating Purchase Orders directly from the sourcing task.R...
ServiceNow Hardware Asset Management (HAM) is a lifesaver for tracking your hardware — laptops, servers, you name it. But when it comes to licensing, it’s not just a “pay once and done” deal. HAM’s costs are tied to resource categories, a clever syst...
Hey Folks, Hope all are doing good !!! My organisation is using AMI(Asset Tracker) to deal with assets which is also pushing the data to servicenow as a part of integration. I am afraid that if they have done anything with the IRE before integration ...
Form the Dashboard, when we select the "Go to Record List", I would like to list the records specific to State and Asset category, I would like to modify the exiting filter in the Asset management workspace. Please guide me to modify the filter in As...
Hello Team I am trying to configure HAM Guided setup ,While configuring the normalization section ,the first task was hardware content download and executing the job Download Hardware Content: Manufacturer in the list .I was the be...