As you start bringing employees back to the workplace, are your managers ready to support their teams as they transition back? The cost of a bad return to work experience is high – in fact, data shows...
A negative experience after joining a new company makes employees twice as likely to look for new jobs, according to research by Digitate. And a 2019 Work Institute Retention Report found that up to o...
I attended my first knowledge management conference in the fall of 2009 just after I graduated with my newly minted master's in information science. Even with that very expensive piece of paper, I did...
ServiceNow Employee Journey Management Despite the sudden shift to remote work this past year, ServiceNow customers rose to the challenge and delivered great employee experiences through digital workf...
ServiceNow introduced Advanced Forms on Paris release. Advanced Forms allows organizations to automate and simplify the process of filling, signing, and reviewing a document online in ServiceNow. Orga...
Today, common learning experiences typically sound something like this: “Another mandatory training? This would have been helpful earlier this year when I was going through this process.”“I don’t see ...
Offboarding is a hard, often stressful, process for managers and their teams. When a team member leaves, the manager is responsible for managing an extensive knowledge transfer. Meanwhile, they need t...
ServiceNow has an option to automatically close an HR Case once all the HR Tasks are completed for HR Service Activities. Unfortunately this is not always working as needed because it’s a scheduled jo...
In a previous video I showed how we can have the agent to verify and modify a document before it is sent to the employee to sign. That was done manually here I show how to do it automatically (Manual ...
Very often there is a need to have a document signed by the Employee. ServiceNow shows many examples of that but always with a perfectly populated document where all the variables are taken from the H...
For many customers, the current process of capturing employee feedback is disjointed, delayed, and ineffective, and there is often the added burden of inadequate reporting, which makes it difficult to...
What's New for HR Service Delivery in the Quebec Release Over the last year, our customers have demonstrated their resilence by working through many unprecedented challenges: managing entirely new way...
The HR Service Delivery integration with Microsoft Teams is available as an application on the ServiceNow Store to allow customers to reach employees “where they are”— which is oftentimes within their...
What is Predictive Intelligence? ServiceNow Predictive Intelligence is a platform capability that enables customers to use machine learning, which is a subset of artificial intelligence (AI) that can ...
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The Case Assignment Continuum: A Framework and Mat...
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Now You Know: Employee Workflows Newsletter (Augus...
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Agentic AI Capabilities for HR
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When to use Document Management (Document Services...
