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Resolved! HRSD utilizing only ITSM tables

What are the merits and demerits of only using itsm tables for an hrsd subscription? The client is adamant on using only sys_user, sys_user_group, and sys_user_grmember for its users.Your answers are greatly appreciated.

eli_noble1 by Tera Contributor
  • 537 Views
  • 4 replies
  • 2 helpfuls

All Case Types not showing in New Catalog Item popup

Only HR Case, HR Total Rewards Case, and HR Workforce Administration Case are showing as options. Should also see Lifecycle, Payroll, and HRIT according to my PDI. Not sure why all the COEs are not showing up.

Eric159753 by Tera Contributor
  • 350 Views
  • 2 replies
  • 0 helpfuls

Resolved! In flow designer hyperlink underline is not working

Hi All, In the flow designer , hyperlink underline is not working , it is showing error .code:var displayText = <p><b><a href="default.asp" target="_blank">link</a></b></p>; Can you help me regarding this issue. Thanks,chandan 

chandan31 by Tera Contributor
  • 252 Views
  • 1 replies
  • 1 helpfuls

Resolved! HR Case Cancel UI Action Customization

I've made a copy of the "Cancel" UI Action on sn_hr_core_case (HR Agent Workspace.) I've also copied the script include to modify with my custom fields. I'd like to customize the popup to display a reference field instead of the work notes. Everythin...

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heathers_ by Kilo Sage
  • 583 Views
  • 1 replies
  • 0 helpfuls

Populate default values in Workspace fields?

Hi, Is it possible to set a default value (see screenshot) for fields in a Workspace (in my case for "Agent Workspace for HR Case Management"). And if this is possible, is this wise to do, if you take into account future updates of the workspace? Tha...

Kenneth3 by Tera Guru
  • 754 Views
  • 3 replies
  • 2 helpfuls

HR Tasks tab in Agent Workspace

Hello I am using OOTB HR Agent Workspace and thinking about using HR tasks functionality.Some cases have HR tasks tab and Other do not have its tab.Is there any condition to control the visibility?  

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Reporting on Involved Parties in ER Cases

I would like to create a report for Involved Parties, where I can include data from their HR Profile.  So far, I am only seeing an option to include related user data, but not to the HR profile data. Is it possible to connect HR profile data to Invol...

jrusso by Tera Expert
  • 490 Views
  • 1 replies
  • 0 helpfuls