While implementing AWA for HR Cases, we are facing a peculiar issue where the HR Cases in certain scenarios are being auto-assigned to the wrong agent (i.e. agent without the skill) because the skill is getting attached to the HR Case after AWA alrea...
Hello, I am having an issue with newly created child groups not inheriting the roles of the parent group. We have a parent group "HR" with the sn_hr_core.basic role, inherits is set to True. When I create a new group with HR listed as the parent, th...
I am not able to option to change the application for agent workspace to "Agent Workspace for HR Case Management".please refer the below screenshot.
Hi ServiceNow Forum, I’m interested in understanding best practice for Data Subject Access Requests (DSAR) and using ServiceNow, Is there a business case or guide available for this? thank you
Hi there, I have scenario where I'm child HR case is not visible on EC pro portal for opened for user. do have any restriction for child cases? Thanks
Hello, Can someone please help me with understanding how the HR Benefits COE is different than the Total Rewards COE?Is there any OOB HR service that is part of the Benefits COE? Thanks!
I am getting back data from external system from rest api, I am trying to parse it but could not get it to work.{"meta": {"totalItems": 736,"pagingOffset": "0","pagingLimit": "1000"},"allPerson": [{"Id": 332,"RCId": "000001","Type": 1,}, {"Id": 333,"...
Hello Developers,We recently performed a cloning process from our Production instance (Vancouver version) to our Temp instance (Washington version). After the cloning, we noticed that our application is not functioning as expected. I have attached sc...
Hi,I am trying to transfer a HR case (HR core case) to Employee RElations (ER). I get the below error message even though the case gets transferred. I created restricted caller access to allow read/write /create acceess on ER. It did not work
Hello Everyone,I have seen classic dashboards are also present in Platform analytics dashboards in HR Agent workspace as given in snapshot. So, I have created a few set of dashboards in classic/Self Service which needs to be moved to Platform analyti...
Hello all, I have a requirement to build a report to show all third parties who answered to specific questions (Risk questionnaire) and with specific responses. I'm using "asmt_metric_result" table to get the association between the third party -> qu...
Hi All, I have installed the Manager Hub and Employee center Pro in my instance. I can see "Your Team" in the menu but not able to see any menu item under it, when I click on that it gives the error message like " ErrorThere is no destination set for...
Hi all, I am working on a preboarding life cycle event, I have 2 activities within the same activity set. Complete I9 section 1(HR Task)Complete I9 section 2(HR Task) I need a reminder for both. Section 1 trigger after task is created, I want a...
HI all,I have a requirement where I need to trigger the activity from one of the activity set of life cycle event only when the subject person termination date - notice date +1 is less than notice period .I want the HR task to be triggered only when...
I am trying to explore external content in AI search.Is it possible to search content inside the attachment which is stored externally and then show it on portal search result.