Hello,I want to know the features of HRSM in case of limited use for just QA and Knowledge on Portal.A company is thinking if they need HRSM additionally or can use current ITSM. I think HRSM has some privileges even in this limited use. - ...
I have a requirement to download all attachments on a table from a button. I have tried using a UI Action and Processor, via this link https://www.servicenowguru.com/scripting/download-attachments-zip-file/#comment-34336 But It cannot find the Proce...
Hi Experts, I wanted to know if we can create HR Criteria based on users group. For example - I have a group named "All US Employees". In the condition builder can I specify something like this: user.group="All US Employees". I tried doing the fo...
Dear Community Members, I am working on enabling state progress bar on case form. I have managed to do it with process flow formatter. Now, thing is I am getting all the state in the progress bar. As below: Now my question is, is there any way I c...
Can anyone suggest ,How to learn HRSD module?
Hello Everyone, are there default dimensions for the background image of a banner on the ESC Portal? I would like to change it in my instance and need preferred dimensions. Thank you
I have a requirement with my client to develop a custom PDF, processing data derived from a catalog request. However, I am having trouble setting the PDF to landscape. I've utilised the GeneralFormAPI script includes and there's even a reference to s...
In the Employee Service Center Portal, when a non HR employee (no roles), goes into the portal and goes to catalog and creates an HR Case from the catalog, the case does not appear in hrm_ticket_page and does not appear in Request page. I created a ...
Hello, I have designed this flow and it worked perfectly before. but now, the IF condition is not working correctly. Event though the IF condition if true, it is evaluated false. Could someone help me? The IF condition is to check if the trigger Tota...
Hi, We're setting up restricted caller access privs to allow inbound actions to select the appropriate HR Service for creation of HR Core Cases (and COE cases). I've set up the restricted caller access privilege by setting the access to 'Allowed'. ...
Hi, We're in the middle of implementing HRSD. We are creating inbound actions for several of our groups. If I create an inbound action, set it up for a specific COE table, directly assign the HR_Service and specific assignment group, am I by-passin...
In the HR Profile an employee can identify a delegate. Does this functionality cross platforms, i.e. to ITSM where the delegate would also be applied?
If the Workflow editor is not utilized for a Lifecycle Event, how does the system know when a task or approval should be triggered?
Hello All, I want to remove search bar from header of Employee service portal and want to put it below welcoming page.I have attached the image as well for better understanding where I want to have my search bar.
Hi Folks, I have read that the Lifecycle event in the basic subscription model cannot create tasks for other departments but HR. But it seems that it is possible to create a task for IT from the Lifecycle event. Did I get it right that I can crea...