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Prehire login credentials using email address

Hi all,I'm working through an issue I wanted to throw out to the community. We're trying to grant prehire users access to the system and need to have them login directly with a provided user name and password. We wanted them to use their personal ema...

Mike S1 by Tera Contributor
  • 2504 Views
  • 4 replies
  • 0 helpfuls

Lifecycle Event activity set triggers - combination type not working

Hi all Am hoping for some help with an issue that I can't seem to resolve or understand.We have a Lifecycle Event for onboarding that currently has several activity sets. One of these is using a combination trigger, with the conditions being both Act...

Olly1 by Tera Contributor
  • 1167 Views
  • 2 replies
  • 0 helpfuls

Help with accessing Catalog Item variables from Document Template

ProblemI have created a Catalog Item on the sn_hr_core_case_workforce_admin table to collect values from a user for populating into a Document Template. I have created an HTML Document Template on the sn_hr_core_case_workforce_admin table, referencin...

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Jeff137 by Tera Expert
  • 921 Views
  • 3 replies
  • 0 helpfuls

Duration for SLA definitions

Hi All, I am looking to create SLA definition for 3 business days with schedule 9 AM - 5 PM.So, If I give duration as 3 days then the breach time is setting to 9 days.  For 3 days the hours are 3*24 = 72 hours, considering 8 hours 72/8 = 9 Business d...

Venkat122 by Kilo Guru
  • 3441 Views
  • 2 replies
  • 1 helpfuls

Copying description field without html tags

Hi All,We have a BR that populates rich description from a record producers variables. We want the same to be copied into description field as well but without HTML tags. I have tried the below script and it is not working as expected. Please provide...

Suvetha S by Tera Contributor
  • 426 Views
  • 2 replies
  • 0 helpfuls

Create HR case From phone call

Hi , I'm trying to create an HR case from Phone call . I'm unfamiliar with the procedure; please provide any reference documents  (HRSD).For example, if a customer calls, he is given several  options right.In such cases, our requirement is If option ...

siva kumar4 by Tera Contributor
  • 545 Views
  • 1 replies
  • 1 helpfuls

How to disable HTML Tags in WorkNotes Column

HR Case WorkNotes/Additional Comments are being stored in Journal Entry column with Code tag around. How to stop these tags as these tags are even turning up in pdf report. changing the property glide.ui.security.allow_codetag did not work. Please se...

Jags5 by Mega Sage
  • 801 Views
  • 2 replies
  • 0 helpfuls

Add attachment in response template

Hello, We have a requirement related to response templates wherein an attachment included in response template should get attached in the HR case. I want to know is there any way to achieve this and how it can be implemented? Thanks,Sejal Gandhi