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Response Template creation

I'm a knowledge/content manager also managing the creation/updating of Response Templates & Fulfillment Instructions used by our HR agents. I know how to create response templates, however, I'm wondering if anyone knows the best way to create respons...

Henrietta T by Tera Contributor
  • 709 Views
  • 1 replies
  • 0 helpfuls

Resolved! Configure fields in Agent Workspace.

Hi,  How to add SLID, Personnel number in interaction form and that fields are available in HR Profile table. Please find attached screenshot.   Can anyone please help me to add that field in interaction.  Regards, Nivedita  

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Life Cycle Events stories Practice

Hello, I'm new in maintaining/implementing Life Cycle Events .Anyone here help me to be pro in LE.which path i should follow to get my hands better on this..if you have practices stories or events you have implemented to get a core idea of LE functio...

TR5 by Tera Contributor
  • 727 Views
  • 2 replies
  • 1 helpfuls

Resolved! Customize Agent Workspace Notifications

Hello, I am trying to change the text that appears on the Agent Workspace notifications. Sn documentation asks us to enter the UI Notification Route as "Agent Workspace". When I open the Agent Workspace record, I see a Payload Type  'Record Change JS...

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Resolved! Add more fields on form HR workspace view

Hi Community,On HR landing page, if I go inside Overview section and click on High Priority card , it will redirect it to High Priority Case record. I have to configure fields visible in the list view for all user.I know I can configure it by clickin...

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Drishti by Tera Guru
  • 693 Views
  • 2 replies
  • 2 helpfuls

How to track Employee leaves through esc portal?

Any OOTB feature to achieve this tracking of leaves within esc portal? our HR Teams is looking to use ServiceNow/esc portal to track employees leaves through a defined HR Service in esc portal such that an end user/employee has to raise an HR Case fo...

Ashmiya by Tera Contributor
  • 719 Views
  • 2 replies
  • 0 helpfuls

transformation map to import user and create HR Profile

Hi All,I'm trying to update a transformation map on user table to create HR Profile in using onAfter script.transformation map is in global scope (because I import on sys_user table)No HR profile is created and I can find in the log "Source descripto...

Resolved! Roll back a HR Lifecycle Event

We have a requirement to roll back to a previous activity set under certain conditions. However, I am not able to find anything on how to do this. The Rescind functionality appears to be only for cancelling the entire lifecycle and backing out activi...

rcook by Tera Expert
  • 907 Views
  • 2 replies
  • 0 helpfuls

hiding additional comments on portal

Hi All, Please help me to achieve the below ones1) I want to hide additional comments on portal when a particular state is selected .2) I have to capture a field change on agent workspace and display it on the portal(Note: Any other solution other th...

kali by Tera Contributor
  • 504 Views
  • 1 replies
  • 0 helpfuls

HR Document Template|Scripting and Capturing Signature Date

We are using Servicenow Document Template module to generate the PDF Documents. Current Challenges: 1. We are using record producers and variables and our requirement is to pull the record producer variable answers to the document template. We are un...

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Neha Mishra by Giga Contributor
  • 2652 Views
  • 10 replies
  • 7 helpfuls