We have a workflow that sends an approval, however even after the approver approves it the workflow does not continue. It was approved through the the portal approval, and you can see it back in the case but the workflow does not progress. The app...
Hello, We have a requirement to fire/skip an activity set based on values in the previous activity set. While doing some initial leg work in preparation, i found an older article in the community about the Advanced script for triggering being evaluat...
Hi All, I'm seeking assistance on how to best pre-populate the email message window when a user clicks on a notification that they get when a case moves to 'Awaiting Acceptance'. To give more context, if the user is not satisfied with the case resolu...
Hi, We have a requirement to create task to e-sign PDF document. once the user e-sgin the document, signature should be visible on PDF document. I have created a document under 'dms_document' table to upload PDF doc and published it. Then i created a...
Hi All, We are looking for solution how to handle URL links to KB Articles in the HR Task Template / Checklist items. So far the system is offering only possibility to add simple text, but we need URL links inside of the checklist items. Do you have ...
Dear Experts, We have recently implemented the HRSD application in our instance. All the active user profiles have been converted in the HR profiles, of late we decided to remove contractors and other users from HR Profiles as they are not relevant. ...
Hey there SN Comm! I am looking to see if anyone knows a good way to develop a UI Action (possibly), that can basically do the following: Take attachment(s) from HR Case, and move them to the HR Task (when needed). While this is not a huge deal, our ...
Hello All, How could we view as what are the next state or is there any link which provides documentation of Case States?
Is there a way to add and access Favorites within the agent workspace? Thanks!
Hi, Is anyone aware of how to edit or update the script or a way to change the setting for Additional comments(customer visible) in Additional comments field in HR case form. I am trying to change the script since the name of the HR Service is repeti...
We would like to evaluate and test the Standard Ticket Page on our ESC Portal. Our Test environment has been upgraded to Paris. The Service Portal - Service Catalog v2 plugin has been enabled. However, when I click on a HR Case from the my_requests ...
Hey SN Comm! I am looking to see if I can create a report on the HR Case Table - specifically, I need to know if I can do the following: How many Cases were assigned out in the day (today), by rep So, the report needs to show cases that were assigned...
How to calculate metrics time from start to till closure on HR Case. We need to calculate the Average Time to Close for our HRCs, and this should be based on the duration the case is in the state from creation of case to till closure of case
Hi The COE list is displaying only one of my COE configured, I've already checked 'COE configuration' and they are set as true. If I'm creating the case as admin I'm able to see the complete list. As Admin As HR user
We have a requirement as part of Separation process to collect input from an HR as to whether the subject person on the HR case should be rehired or not. There is a rehire flag on HR profile. The HR do not have access to the backend they only login t...