Resolved! Enabling Ethics & Investigations Cases
Anyone know how we can enable all the COEs. I don't see the tables installed for Ethics & Investigations Cases
Forum Posts
How to get the sys_id of the current HR case from a HR task using Catalog client script? Pls advise!
How to get the sys_id of the current HR case from a HR task using Catalog client script? Pls advise!
Experience on HR service in HRSD module.
Hi all,I would like to use this forum to get personal experiences and opinions from you guys, no docs links or anything else 1. what do you think is the importance of HR Service?- I would say it is the core and the main component of the HRSD module ...
Not appearing contextual slide bar icons to hr task in agent workspace for hr case management
In dev instance the contextual slide bar icons not appearing to hr task in "Agent workspace for hr case management"but in sandbox instance it working fine. so, i compared the plugin versions and instance versions in both instances but both are same. ...
Resolved! Training & Certification
Hello, I am from a Recruiting background with Recruiting ERP (Workday) implementation experiance as functional consultnt. I would like to become an implementation expert by getting trained and certified in Servicenow HRSD module. May i request how t...
Resolved! Is it possible to create a COE security policy for HR Case [sn_hr_core_case] table?
I trying to create a COE security policy that applies to sn_hr_core_case table in my PDI but it is not working. But for Employee Relations Case [sn_hr_er_case] it worked. So I want to know if this feature is applied to the sn_hr_core_case table. Than...
Resolved! We are having Task table to which HR Case Table extends and all COE's extends HR Case Table.
Hi, We are having Task table to which HR Case Table extends and all COE's extends HR Case Table. Can you please confirm that Task table is Global application and HR Case table is Scoped application, how HR Case Table is extending Task table. Regard...
Stop direct access to employee service center
Hello, I need your help because I have to avoid to create unnecessary HR profile not to breach my company's license counts. This is the situation.We employee login to the servicenow service portal and then click an icon to move on to the employee se...
Script to pull the record producer variables data into Case Description
Hi, We have requirement where in there are 30+ variables added to case form using the record producer. These variables are hidden on the service portal and are visible to the user on the native UI after the case is created from the service portal. On...
Resolved! HRSD "Heart" favorite icon displaying in Employee Service Center Record Producers and Knarticles
As part of our pre-implementation testing of Tokyo we noticed that record producers and knowledge articles on our employee service center now have a little heart icon that you can click to mark the RP or Knarticle as a favorite. We don't see that an...
Where do we find the result of the HR task 'collect employee input'
Hello everyone! I have created one HR task with the type 'collect employee input'. However, after the employee filled it on the portal, I cannot see the response either on the HR case or the HR task. So does anyone know: -where does the response fr...
Resolved! Can we create new COE in HRSD.
Hi, Can we create new COE in HRSD. If customer ask to create new COE in system. Can we create and will it be good approach. What we can do instead of creating new COE in system. Can anyone please help me to achieve it. Regards, Nivedita
Giving users access to the Checkout and Retire actions on a Knowledge Article
I am trying to give to of our fulfillers access to Checkout and Retire knowledge articles that they did not write originally. They currently can only do this for articles they wrote. I have tried to give them access by giving them new security roles....
HR tasks & HR cases for non-employees or contractors
We have our HRSD system restricted to only HR users to work HR cases and HR tasks. We have run into an issue when some of our locations are using non-HR people to assist with HR work (cases & tasks). We have had to create exceptions in the system to ...
Resolved! Is there a way to use gs.getProperty('instance_name') in the Description field of Record Producers
Kia ora Community, I'm building a record producer and want to include a link in the Description field which shows Dev in Dev environment, Test in Test environment and Prod in Prod environment. As far as I can see from my testing it isn't possible to ...
