Hello, We are facing an issue, where agent workspace is not displaying a clickable field, the same way the native view of HR case does. Is there a workaround this? HR Case Native View: Below you can see that the agent will be able to click on this...
Hi All, We have setup auto assign HR cases based on Skills. This is working this way: If HR Case has any associated skills and Any member from that HR Case Assignment group is having that skill then that agent from that group will auto assign to ...
Hi,I have successfully configured ServiceNow for Microsoft Teams and can connect to Now Virtual Agent on MS Teams.How do you enable the "Your Hub" dashboard from Microsoft Teams as demonstrated in docs? Here's the link to docs - https://docs.servicen...
Hi All, I have a string field and i want to put validation , so that it takes only format of : HH:MM:SS , also it includes (24 hr max, 60 min max and 60 sec ) like this.
I am working on building SLA for our HR Cases based on the HR Service. I have two options to build them: Create an SLA based on each HR Service and name them by the HR Service- This is clearly harder to build, but is easier to report on since I'm una...
Hi all, Our system property sn_hr_core.impersonateCheck is set to true. This causes the field rich_description to not give results in a scheduled report about HR cases. The scheduled report runs as an HR admin role. How can we fix this? Thanks for yo...
Hi, When creating a HR case in the backend the work notes are lost during the creation, for particular group members only. My requirement is to investigate this issue. Below are the steps I'm following to create a case Create new case - > select use...
When the knowledge article is in Draft state why the workflow is not showing up in the related links there is a requirement to show up the workflow in related links There is no Related link like show workflow
We are going live with the Human Resources Scoped App: Core and are running into an issue. We have activated the plugin in the Production instance. The issue is the [sn_hr_core.admin] role is not being granted by the “admin” role, so we are locked ou...
So , i have a requirement i need to hide a option on Lookup Select Box Field (we are getting options from a custom table), based on logged in user roles. For example , if logged in user has admin role , show them 3 fields - X,Y,Z otherwise show only ...
we get following error when user try to change password.the scope human resource 'core' has scoped administration enabled and this user has protected roles but you are not an administrator of the scope.what i should do to fix this?
Hello Team, Could you please help me on this, Why question choice table doesn't show record related to HR core application record to the snc_internal role users
Is there a workaround to sending notifications to employees who are on leave of absence? Our client cuts off access to their systems to any employee who is on LOA, and they want to be able to still send them case/incident notifications for anything t...
I am trying to get the org chart widget to display its tree structure based on the positions table so I could see all the positions reporting to an individual and also have positions currently filled be populated from the HR Profile. Any and all sugg...
Hi, I want to learn how to create lifecycle events. I'm new to lifecycle events. Can anyone please tell me one use case for lifecycle event and step by step configuration that I can implement in my pdi. Regards, Nivedita
