I'm curious on how others are handling the alumni feature so that users no longer need a company email/LDAP login.An option I'm exploring is taking the personal email address from the HR profile and making it the new userID of their user record and g...
Hi experts, I have unclarity about the roles in HRSD. There are many user roles such as- Alumni employee [sn_hr_core.hrsm_alumni] Grants role to the employee who has left the company. None Contingent employee [sn_hr_core.hrsm_contingent] Grants role ...
I have a HR Case being created using a Record Producer. This record producer has a field 'type_of_event', variable type is 'look up select box'. I'm trying to configure an assignment rule which should look at this field value and if the value is 'Eve...
What is the bigger difference with HRSD vs HRSM? How do I understand it functionally as well technically?
Currently, when we go to and HR case and select Transfer Case, there are two options. When we select "Transfer with existing case number" it creates a new case and then changes the old case number to the new case number. Ex: Old case: HRC00001 New C...
Hello, I want to make Service portal User Profile Fields Readonly. I followed the below steps. 1.cloned widget name :user profile 2.added code next to the fields I wanted to make as readonly for ex department OOB: <p ng-if="::displayField('sys_user',...
Hi I was configuring COE ACL Configuration. But it looks like its not working. I created a new COE Security Policy for HR Lifecycle Events Case Table, I putted the condition as "State is ready or Work in progress". Then I add group "HR Onboarding". N...
I would like to see 'Employee Number' while searching for users in the 'Opened for' and 'Subject Person' fields present on the 'Case Details' section of HR case creation UI page: 'case_creation'. I have referred below links and updated the method '_a...
STEPS TO ATTACH KB ARTICLES TO RECORD PRODUCER Navigate to the record producer associated to the catalog item. The easiest way is through the HR Administration > HR Services > Manage HR Catalog path in the nav bar and then clicking the "Edit catalo...
Hey experts, I would like to know if we can change the system's default email address <InstanceName@service-now.com> to something else i.e. <MyEmailAddress@myHost.com>? Essentially, my client wants the case to get generated whenever an email is sen...
Hello, How can we change the default currency label (USD) to some other currency? I have deactivated USD as well but it's again showing USD as the default value when the form loads??I want to keep Indian rupee symbol
How can we create a HR case from a email.To what email address we need to send email and with what Subject. please explain step by step
Would anyone know where ServiceNow determines when to show "(Customer Visible)" in the Additional Comments label? I know there are client script that do this for the task table. I am guessing there is something in the HR Application that doesn't pay...
We are having an issue with HR task template reminders not firing. We set a due date for two days after the case was created. Then we configured a reminder template on the Email Content page and used a type = "HR Task Reminder". For "When to send ...
We have a workflow that sends an approval, however even after the approver approves it the workflow does not continue. It was approved through the the portal approval, and you can see it back in the case but the workflow does not progress. The app...