What to analyze when creating a new COE?
All, I am looking for guidance / advice as to what items / implications to think through when establishing / creating a new Center Of Excellence / COE table.
Forum Posts
Service portal : The Document task doesn't show complete document on service portal
As you can see in the Image the document doesn't load completely . I have updated the Employee center core to newer version it resolves the issue but then when i click accept and complete the page doesn't refresh by it self the document does get sub...
Resolved! Split the variable and paste in in multiple fields on the form
HI All we have a form where we are generating the PDF out of the it. But in the PDF template we have 2 fields for State and 5 fields for Zip code AS shown in the image. Now we have string fields for both one the data is entered in the fields i woul...
Resolved! SharePoint Integration with HR Portal(ESC)
How to display SharePoint links(File) in the HR Portal(ESC) on the search result page? For Example: If I search "Leave" in the ESC portal the search result should give me links to SharePoint files related to Leaves also. Any help would be much appr...
Resolved! How to report on "Helpful? Yes/No" at bottom of article?
Hi All, I would like to create a report that indicates when someone selected the 'No' button for the question, "Helpful?" at the bottom of our articles. Can you tell me what table I should be pulling from and if I need to dot walk to anything? Thank...
Copy attachment form one task to another task
Hello All ! How can I copy a attachment from one HR task to another HR task? Thank You
Resolved! Employee Relations - Allegations Types and Allegation Subtypes
Good Afternoon, we are trying to modify the Employee Relation Allegation Types and Allegation Subtypes. When you make the Allegation Type set to False, the Allegation type or subtype is still listed. Do you have to delete the item completely in ord...
Resolved! workday xpath for custom field
Hi, Workday team has added a custom business unit field on workday and I am trying to bring it across to ServiceNow. I need to understand how to build the XPath map for this custom field. or it is provided by the workday team? Current script include ...
Add Skills on HR Template Based on Certain Criteria
I want to add a skill to a case based on certain criteria. For example, for HR Service 1 if the subject person is from Florida, then the Case should have a Skill of Florida. How can I achieve this?
How to cancel HR Task from ESC Portal ?
Hi, I have created one onboarding process. during this process one HR Case getting created, it having some HR Task inside it. How can I cancel that HR Task individually from esc portal itself ? If I cancel that HR Task from esc portal then HR Task st...
Resolved! Default HR Case Short Description and Source fields
How to this in HR case Creation When an HR case is created, the Short Description should default to 'HR Service' + 'Subject person' Additionally, when an HR Case is created from the Create New Case module, set the Source to Phone. Thanks in Advance...
Resolved! Editing a Record Producer in Catalog Builder
I inadvertently checked out a record producer when I clicked on the Edit in Catalog Builder. Now, I have a draft version that I can edit, but can't figure out how to publish it. I am editing the Record Producer on the platform and don't have a publ...
Resolved! How to use for loop in Script Include
Hi All, I need to populate assignment group with the group to which Subject person belongs. I need to validate for below groups if Subject person is member or not- 1) Supplier Onboarding - CCS2) Supplier Onboarding - Client Services3) Supplier Onbo...
Workday and ServiceNow Integration using spoke
Hi all, I am new to ServiceNow and Workday Integration using integrationhub's spoke. So I need to create Workday record from ServiceNow HR case using Workday HR spoke What is the initial setup, if someone can assist on this part. Thanks, Mamta
Notification based on Preferred Language
Hello, How can we send notifications based on preferred language?
