how to capture roles in update sets
while i made changes in client role assignment rule, those are not capturing in to update setshow to make them capture
Forum Posts
Resolved! How to close the parent hr case automatically when all the HR Tasks are closed.
Hi All - I am trying to automatically close an HR0 Case with a particular service when all the associated HR Tasks are closed. I have tried the following After Business Rule, along with some others, but they all have the same result. (function...
Resolved! Is it possible to change the font for the fillable pdf?
Hi, Is it possible to change the font in the fillable document? The fonts are too big after the employee filled up the form. Or should it be adjusted from pdf application? Thanks.
HR Document Management question for Workday and ServiceNow
We have two systems (Workday and ServiceNow) to manage HR app and data. Recently we have a requirement to implement HR Document, but we are facing a challenge to decide which app is best choice for HR Doc Mgmt. Can anyone provide some information?
Unable to locate sn_hr_core_case ******* for inbound email processing
If I use email client from the case form. And email someone who is not Opened For, Subject Person or anyone on the Watch List. Then my inbound action is unable to capture their response and set the comment with their response. I get the following err...
Agent Chat attachments aren't uploading into Interaction Record
Hi All, We're in the process of configuring HR Agent Workspace and Agent Chat. We've found attachments that are uploaded into the chat conversation are not being transferred into the corresponding interaction record. Is it possible to have all attac...
Resolved! Select specific attachments to copy
Hey SN Comm, I have a couple of things that I want to see if they can be enhanced. For my first one, we have a UI Action that grabs the attachments from the HR Case, and posts them to the HR Task: (this is in production) GlideSysAttachment.copy(curr...
Reference Qualifier to filter Users with HR Profiles
How should look like reference qualifier for User table reference field [sys_user] to filter only users with HR Profiles [sn_hr_core_profile]? This is for record producer in standard Service Portal, not in ESC (ESC does not exist).
Resolved! How to configure Inbound Action to create a bounce back email when State is Closed Complete for HR case?
Hi All, How to configure Inbound Action to create a bounce back email when State is Closed Complete for HR case? Thanks, M
[HR Lifecycle Events Cases] How user is created when submitting Onboarding Request
When user submit a Onboarding Request from HR portal, a new user record and HR profile is generated by the system. Can anyone explain how this process work because we want to customize the generation process (have some custom fields to map to user fi...
Employee Search on Case Creation
When creating a new case for an employee on the case creation screen, I have a specific employee record that will not display if 'Force partial search' is checked on the Case Creation configuration record when searching by this employee's full name. ...
Resolved! Best way to create HR Profiles of newly added users
Hello, We are creating user records in ServiceNow via LDAP integration. Is there a way to automatically create HR Profiles of newly created user records without manual intervention? Regards, Sanket
Configuration Error : "Error: Cannot connect, status is TCP_CONNECTION_FAILURE. Failed to connect TCP: Connection timed out: no further information"
Hi guys, Though mid server is set up and its on and running, I am trying to do bulk import of files from my local folder. Have provided SSH credentials with username password and set the host and directory of my machine in Import Configuration. Have ...
Ask the Experts: Employee Document Management, London HRSD enhancement
Are you a ServiceNow customer worried about how to manage all of the documents you collect for your employees? Are you concerned about GDPR requirements around employee data security and retention? If yes, then don’t miss this session! We will be di...
HR Task Type
Hi All, I have a requirement, I have a HR task HR discussion and here I am using HR task type as "Mark as complete" , on portal it is visible as shown below, but I would like to have some additional field like comment box, where HR can write his co...
