Assign to me ui ation on incident table doesnt shows up if it is assigned to someone else

[Debasis Pati]

Hello Everyone,
The assign to me ui action on service operation workspace doesn't shows up if it is assigned to someone else of the group i am already part of.
I want this should show if it is assgned to one of my group and not assigned to me then i want to show the button.

@Ankur Bawiskar  what all changes i should do also the OOb script include and canassignedtome() button doesn't have the script to hide why its getting hided?

Regards,
Debasis

[Deepak Shaerma · Accepted solution]

Hi @Debasis Pati 

Yes, this script will break the "Assign to Me" functionality for all other tables
The button will disappear entirely for every module except Incident.

Use this script as it uses your custom logic for Incident, but preserves the Out-of-the-Box (OOB) strict logic for everything else.

canAssignToMe: function(current) {
    var currentTable = current.getTableName();
    var arrayUtil = new global.ArrayUtil();
    var allowedTables = ["problem", "incident", "change_request", "problem_task"];

    if (!arrayUtil.contains(allowedTables, currentTable))
        return false;
        
    if (!current.active && !current.isNewRecord())
        return false;
        
    if (!this._checkRolesForAssignment(currentTable))
        return false;
        
    if (!current.assigned_to.canWrite())
        return false;


    if (currentTable == 'incident') {
        // Hide if already assigned to ME
        if (current.assigned_to == gs.getUserID())
            return false;
            

        return current.assignment_group.nil() || gs.getUser().isMemberOf(current.assignment_group.toString());
    }

    if (!current.assigned_to.nil())
        return false;

    return current.assignment_group.nil() || gs.getUser().isMemberOf(current.assignment_group.toString());
},

Happy to help! If this resolved your issue, kindly mark it as the correct answer ✅ and Helpful and close the thread 🔒 so others can benefit too.

Warm Regards,

Deepak Sharma

Community Rising Star 2025

[Debasis Pati · Accepted solution]

Hello @Ankur Bawiskar  & @Deepak Shaerma ,

Updated the script include function to this.

canAssignToMe: function(current) {

    var currentTable = current.getTableName();

    var arrayUtil = new global.ArrayUtil();

    var allowedTables = ["problem", "incident", "change_request", "problem_task"];

    // Table filter

    if (!arrayUtil.contains(allowedTables, currentTable))

        return false;

    // Record must be active and not newly created (already saved)

    if (!current.active && !current.isNewRecord())

        return false;

    // Role check (assuming your function exists)

    if (!this._checkRolesForAssignment(currentTable))

        return false;

    // Must be able to write to assigned_to

    if (!current.assigned_to.canWrite())

        return false;

    // --- Incident-specific logic ---

    if (currentTable === 'incident') {

        // Only show for New(1) or In Progress(2)

        var state = parseInt(current.getValue('state'), 10);

        if (state != 1 && state != 2)

            return false;

        // Hide if already assigned to me

        if (current.getValue('assigned_to') === gs.getUserID())

            return false;

        // Check group membership and group emptiness

        var groupIsEmpty = current.assignment_group.nil();

        var userInGroup = !groupIsEmpty && gs.getUser().isMemberOf(current.getValue('assignment_group'));

        // Show when no assignment group (anyone can take) OR user is in the assignment group

        return groupIsEmpty || userInGroup;

    }

    // --- Non-incident tables ---

    // Hide if already assigned

    if (!current.assigned_to.nil())

        return false;

    // Show when no assignment group OR user is in the assignment group

    return current.assignment_group.nil() || gs.getUser().isMemberOf(current.getValue('assignment_group'));

},

so the script function will explicitly act different for as it was earlier and will work as we need for incident table.
correct me if i have done any mistake.

[Debasis Pati]

Hello @Ankur Bawiskar ,
have you got time to check my last reply?

[Ankur Bawiskar]

@Debasis Pati 

you earlier shared the UI action for workspace for which I shared solution

I am not sure why you are now referring to Portal requirement

You can enhance it for incident like this so that it impacts only incident and for other table it behaves as it is

-> create new script include function and check the table name

-> if it's INC then apply the logic I shared

-> if it's not INC then keep OOTB logic

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Debasis Pati]

Hello @Ankur Bawiskar ,
No i am working on workspace only i also thought that should be the button which is getting visible.
But that's not the button showing on workspace the button which is on task table for workspace also that is getting visible there on the incident that is why i shared this.

So i did the same i am wondering will it affect the other tables.

https://yourinstance.service-now.com/sys_ui_action.do?sys_id=8513fcd0773b301027aae297cd5a9968&syspar...

Script include: SOWITSMCommonUtils 
the script include extends "SOWITSMCommonUtilsSNC" and this is having the function 

"canAssignToMe" and the same i have copied and amended as i require and have added in the "SOWITSMCommonUtils" my question is will this affect the existing behaviour of other tables?

updated function below:

canAssignToMe: function(current) {

        var currentTable = current.getTableName();

        var arrayUtil = new global.ArrayUtil();

        var allowedTables = ["problem", "incident", "change_request", "problem_task"];

        if(currentTable =='incident'){

        if (!arrayUtil.contains(allowedTables, currentTable))

            return false;

        if (!current.active && !current.isNewRecord())

            return false;

        if (!this._checkRolesForAssignment(currentTable))

            return false;

        if (!current.assigned_to.canWrite())

            return false;

        if (current.assigned_to==gs.getUserID())

            return false;

        return current.assignment_group.nil() || gs.getUser().isMemberOf(current.assignment_group.toString());

        }

    },

[Ankur Bawiskar]

@Debasis Pati 

you should check if table is INC or not

but you are not checking that

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Debasis Pati 

I update as this, use that and test

canAssignToMe: function(current) {
    var currentTable = current.getTableName();

    if (currentTable == 'incident') {
        return (new global.ArrayUtil().convertArray(gs.getUser().getMyGroups())).indexOf(current.assignment_group) > -1 && (current.state == 1 || current.state == 2) && current.assigned_to != gs.getUserID();
    } else {
        var arrayUtil = new global.ArrayUtil();
        var allowedTables = ["problem", "incident", "change_request", "problem_task"];
        if (!arrayUtil.contains(allowedTables, currentTable))
            return false;
        if (!current.active && !current.isNewRecord())
            return false;
        if (!this._checkRolesForAssignment(currentTable))
            return false;
        if (!current.assigned_to.canWrite())
            return false;
        if (current.assigned_to)
            return false;
        return current.assignment_group.nil() || gs.getUser().isMemberOf(current.assignment_group.toString());
    }
},

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏