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Report

Hello,Please help me to create a report Below  is the requirement Could you please help create a report on the helpdesk dashboard that show how many INC tickets the email team routes daily.Tim  and Daniel are part of the email team, I would like to s...

Sonali01 by Tera Contributor
  • 212 Views
  • 1 replies
  • 0 helpfuls

Flow designer

1.In flow designer when ever the incident create or update then automatically create Problem record using flow designer. 2.Flow designer when ever the change request is create then work notes should be update using flow designer. Any idea above 1 , 2...

P1234 by Tera Contributor
  • 395 Views
  • 6 replies
  • 0 helpfuls

Resolved! Interactive Filter

Hi Team,i am trying to add interactive filter for resolved ticket but unable to find it in the interactive filter. could you please guide me, i have added incident opened filter, along with that i want to add resolved filter.  Regards,Garvit

Garvit1 by Tera Contributor
  • 376 Views
  • 2 replies
  • 2 helpfuls

Incident Purging Strategy

We have been on ServiceNow for 6 years, looking to put a purging strategy in place.   our DB is growing and need to start looking into purging incidents.    Wanted to see what other companies are doing.   How long some may be keeping their Incident d...

Incident form

When the user select Incident state is "On hold" then remaining all fields should be Read only. Any idea how to build this above example task.

P1234 by Tera Contributor
  • 444 Views
  • 8 replies
  • 1 helpfuls