Is it possible to send notifications to a team's on-call person when their team is assigned an incident/task, as opposed to sending notification to the entire group? We're seeing a very high number of emails going to entire teams when their team is a...
How to build Database View to report Incidents without Outages with specific conditions.Could someone please guide me:How to configure the Database View with a LEFT join so I can capture incidents without outages.How to apply conditions on Incident f...
Hi All,We have 2 instances Source and Target and we have Integrated both for incident creation but for attachments we have created REST Message in source and trying to send the attachment to target.The attachment is getting attached to target record ...
Hi all,I'm struggling to get to a conclusion with this issue I have. I copied a BR that was created with an integration with PagerDuty. The requirement is that a PagerDuty incident should be created if we receive an incident in ServiceNow between the...
I have a requirement where the Assigned to person clicks on 'Send Email' UI Action on SC Task , it sends an email to Requested By & Watch List of Req Item Record. So if the Requested By/Watch List person responds to that email, state of the ticket s...
Hi team, what is the normal time required to load incident form without any customization? thank you,
I have a requirement: typically, scheduled jobs for standard change templates can only be managed by administrators. However, I would like to grant access to a regular user without modifying the existing ACL. Is there a solution for this?"
Hello,I am not able to receive my OTP emails while I try to login to the servicenow university and I asked the support through SSO but it is not resolving my issue and showing "I'm having technical issues and won't be able to continue this conversati...
Hi,Please explain me how to achieve below task.Create a Client Scripts (onChange) to dynamically filter Assignment Groups based on Caller’s department.
Hello All,I have created ACLs on the sys_template table to provide access for users with the knowledge role to create template records. From the list view (sys_template.LIST), users are able to see the "New" button and can create records without any ...
Is it possible to share created report in my instance to my personal gmail?
It always happens at the worst time: your VPN can't connect, a printer goes offline, or a key app crashes for no reason. Every minute that ticks by means lost work, more frustration, and alarms for your IT help desk. The good news? Logging an inciden...
Variable value is not displaying in RITM/SCTASK after submitting the Catalog item request.The variable is reference field to sys_user table with simple reference qualifier
Hi All, We have a requirement to add a tooltip for agents to the "work notes" field in Workspaces. While adding a tooltip works fine with any of the below field types, this is not working with the "Journal Input" field type (which is the "work notes"...
Hi all,I’m running into unexpected coalesce behavior on a Transform Map. I have two coalesce fields: Field X (direct source-to-target) and Field Y (mapped from a column in the uploaded Excel through script). The Transform Map also has “Create new re...
