How to create a related list
Hi,I would like to ask on how was this related field created? So that if ever i need to created something similar to it i would know. Thank you.
Forum Posts
Need assistance triggering SLA warning emails for response time SLA's
I have created Response Time SLA's for incidents related to a specific type of ticket. The SLA's trigger for the tickets, but I need to create a specific notification that references fields from the incident. The OOB SLA Warning notification is sent...
Using agent calendar with incident assignment for advanced work assignment (AWA)
Can the agent calendar be taken into account with auto-assigning incidents with advanced work assignment (AWA)? We have AWA working flawlessly but want agents out-of-office events in the agent calendar to determine their capacity for AWA? Has anyone ...
Resolved! GetXMLWait() vs GetXML()
Hi ServiceNow Community Developers, I keep hearing that GetXML() is good to use, best practice and recommended over GetXMLWait(). However I am wondering what do you do in a case where you need to wait for a response to come back in your script before...
Why I am getting Empty object in Get method response
Hello Experts,I am doing integreation with servicenow to servicenow (E-bonding) in pdi , where I have created rest user and given the rest_service role to that user.As by default Get method created while creating the Rest message, I was testing the G...
Custom date field duration calculation
I have 3 custom date time fields on incident table. field 1- Actual Resolve TimeField 2- Incident management Engagement Timefield 3- IM Engagement Duration I want to calculate the difference between Actual incident resolved time and incident manageme...
What's the purpose of the Cost Center field in a user's record? How is different from a department?
Hello all,I would like to understand what's the purpose of the Cost Center field in a user's record.Could you please describe with simple terms (maybe also with an example), what a Cost Center is and how is related to a user? In addition, what's the ...
Resolved! How to add a list of knowledge articles in auto response email to the user when incident get submitt
Hello Everyone, Is there a way I can add a list of knowledge articles in auto response email to the user when incident get submitted by user? Thank youDeepinder
Resolved! Hi Please any share me regular used client script
please provide me a topic of client script.
Unexpected Risk Reopen by System Administrator – How to Prevent This?
Hello,We recently observed that the System Administrator reopened risks RK0021440 and RK0021427, moving them from Retired to Draft on December 12 at 10:55.1. Why did this happen?• Are there any system processes, business rules, or workflows that coul...
How to get a list showing incident variable section ?
How to get a list showing incident variable section ?
how to close child ritm when approver has been cancelled from parent ritm
hi request to some one please help me with code correction for the requirement is that when parent approver has been cancelled, the child ritm also need to be cancelled and the child approver need to be cancelled when the parent ritm has been cancel...
User is being redirected to different user profile
Hi I noticed when 2-3 user are trying to access the service portal they are redirected to different user.All 3 user are redirected to same user.Have asked the user to clear the cache history, log out and in once again, change the browser everything.B...
Adding Change Task Template to Standard Change Proposal
I am trying to create a standard change proposal. As part of it I want change task templates to be added automatically to the related list on the proposal. How can I do it? It is like adding the existing records using the Edit button on a related lis...
