I have two questions:1) In "My Team Work," when I search for "Closed Completed," three different states appear: Close, Closed Completed, and On Hold. Can someone explain why this happens?2) In "My Team Work," when searching for "On Hold," it still ap...
Hello Team, I need assistance with updating the Major Incident Workbench in ServiceNow. Currently, the "Outage" related list is referencing the task_outage table.I would like to change this so that it references the cmdb_ci_outage table instead. Can ...
I will get above template from user in emailwhat script we will use for converting this data into incident
Unable to attach specific knowledge article on incident. When we are trying to search knowledge article in "Related Search Result" field on incident getting an error "No matching results found for ..." even though knowledge article is Active & publis...
I have a ui action for RITMs that converts to them to incidents and for some reason seems to kick out a rejection email. I have no idea why a rejection email would fire. We have no approvals in this workflow for this catalog item. If anyone can help ...
Assume that a word file has attached with a Incident. I need to get those content has written in this attachment in a actual string not in base64encod version.
Hello All, I have a requirement of getting the On call details of a particular shift for a group and display it on incident form.I was able to get the on call members for the group but I am facing some challenges while getting the oncall member for t...
I'm currently working on a UI Policy that should trigger an alert message when the category changes from one value to another. However, it's not functioning as intended. I've attached a screenshot for your reference. It seems to work when I switch a ...
For major incidents (MI), you can publish a post incident report (PIR). I'm looking at a way to get a list of all MI that that have the PIR yet to be published. I haven't found any flag or anything that tells me that the MI is still to publish the PI...
Hi All, We have a UI Action that pauses the incident record and sets the value of Pending Reason field to '30'. In the backend it works as expected. However, in the Service Operations Workspace, when pausing the ticket, the Pending Reason is blank (d...
So I have one business rule set up to different watermark: (function executeRule(current, previous /*null when async*/ ) { var bodyhastext = current.body; bodyhastext = bodyhastext.replace(/Ref:MSG/g, ''); gs.info("watermark is "+b...
Asterisk is not visible Near a field Even if it was Set to be Mandatory Field !We try to configure the type of a field to be mandatory but with asterisk sign was missing after is it was changed from optional field to mandatoryIs this common system be...
Hey Community!Can somebody explain me about the col-relationship between Incident management , Problem management, Change management and Release management lifecycle.
when i create new problem ticket or open problem ticket from List View, i am not able to see the full page of problem ticket why i don't know. can anyone please check this i have attached Screen Shot also.
Hi Team, On the incident form, user is not able to copy and paste screenshots in additional comments but when I impersonate with that user then it is happening. Please assist in this regard as I have checked all the roles which are required for the u...
