Good morning,which role(s) contain(s) the "propose the current incident as a major incident candidate" function?Is it only included directly in the ITIL-role ?Thank you for your help !
Hi All,I am trying to reprocess the email from email log by updating the content of the body, but looks like the updates to body is not getting reflected.I want to do the testing in lower environments with out sending the new emails. If I send the em...
I have a requirement in one of the record producer, application/service variable is reference to bso action table,if selected application is having the description in bso action table, it will auto populate in the description field in the form workin...
I have a system property and the type is Integer, and the value is 300. After the trigger condition wait 300 seconds of time then execute the remaining flow. But waiting time need to be dependent on the system property value. Can you please help me o...
I want to Auto-populate CI field on incident form from reference table 'cmdb_ci_pc_hardware'(this table consists of PC assigned to users) with some conditions :1. If user has one device then auto-populate CI field .2.if user has multiple devices assi...
When we open Agent Workspace Lists page , we have More Options on top right (3 dots symbol ) , We have a requirement to add a ui action in this which will redirect to external SharePoint link.i.e., On pressing the 3 dots symbol, it should show an opt...
Hi, I have created escalate action under actions of incident and on click of incident a dialog box will appear with two fields escalation reason and escalation comment which was scripted in separate widget and called that escalate widget in client co...
We have contextual search enabled in Service Portal for incident record producer.Is there anyway to track the incident deflection score? (where the knowledge articles helped in incident deflection)
I have a system property and the type is Integer, and the value is 300. After the trigger condition wait 300 seconds of time then execute the remaining flow. But waiting time need to be dependent on the system property value. Can you please help me o...
Dear Experts, Is there any use case that could help us to calculate time that is spent across all the assignment group to which an incident is assigned. We tried using Database Views but that is only calculating the entire time slot. Please help ! i...
lock reopening of closed incidents for integration and manually also i want to hide button for manual reopen and for integration also
I've tried the following without success:- Modifying the Script include "TaskStateUtil"s SYSTEM_INACTIVE_STATES to include resolved value (6):SYSTEM_INACTIVE_STATES : [3, 4, 6, 7], // task default inactive/close states- Modifying "State"s dictionary...
Hi everyone, I am working in a telecom operationnal center and I would like to use a real-time list that will inform us of new incidents that have been created recently. We just started to use the SNOW platform. Thanks
HI All, i have one Choice field(sub category), and Reference Field(Configuration item). My question is whenever user select under sub category values it's same values shows Configuration item. Please any one suggest Thanks ADV
I have created an ATF which continues to fail at the "Submit Record Producer" step. Reviewing the results, I see a record was produced via the screenshot in the results. However, the ATF shows the step has failed (ATF Submit Record Producer Failure...
