ervice now is not showing the comments on the tasks that I've created, and this is our communication

ervice now is not showing the comments on the tasks that I've created, and this is our communication way with Global team

Issue with 'Impacted Services/CIs' related list. Its not populating with the data.

How exactly 'Impacted Services/CIs' related list works on Incident form?I have set this property to TRUE 'com.snc.incident.refresh_impacted.include_affected_cis' I have chosen a CI which is associated with 2 Application services.Created a new CI by a...

What is the use of 'refresh impacted services' ui action in the context menu in Incident application

What is the use of 'refresh impacted services' ui action in the context menu in Incident application? Once the CI is selected in the Configuration item field, upon saving the inc form, will the impacted services related list automatically populate or...

Field subcategory field depending on multiple categories field sys_choice

Hello, I have an issue, I try to create my script include function to set the subcategory results depending on category value.I created a simple script include with all the conditions filter from the sys_choice, in the reference qual i put this -> ja...

Details of Users using Guided Tours

We have implemented the guided tour for Incident management.Is there any way to get the list of users which used Guided tour and also when the guided tour was being used by users so as to generate the report for the same.

Howto get the user name from journal field

Good Day! I wanted to write a script to get the journal entry, that is updated by user.For example, in my instance there are some task SLAs updated with stage and post which some other updated happened and updated field got changed and those updated ...

Issue with Visibility of New Fiscal Period in Incident Table

Hello Experts, I have created a new fiscal period to generate data for the interval of April to March and named it "Fiscal Year."Under the calendars for packages, I have added the Incident Management and Change Request packages. I am able to access t...

Active REQs with related RITMs inactive

Has anyone had an issue where REQs are still active in the sytem, while the related RTIMs are all closed complete and inactive?I have been trying to figure out why that is happening, but so far I have only found a fix script to clean up the reqs, but...

Incident form

Incident form need to fill the mandatory details and save , but it's showing Invalid insert . Example task : when the incident form two fields Assignment Group & Previous Group. User select Assignment Group is "Service Desk "  save and again Assignme...

Inbound Email Action -Fetch data

Hi All,I have to create incident and need to fetch the data from table to fill in the incident description field. Can someone help me with the code to create inbound email action. Sample data: SiteCitySTZipProvider Name      6C04HagerstownMD217AT&T11...

Created a new priority but it doesn't show

Hi,  Please help, i created a new priority, urgency and impact but when i check the priority data lookup but none of the items created show on the list. What can i check?I want to create a priority 0 which is disaster priority.  Regards Ca

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inbound action - field not read from the inbound incident email

Hello allWe are trying to map an incoming customer incident notification to Service now and we have some problems reading the information from the inbound email.For some fields we try to read from the email we are successful, however for one in parti...