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05-10-2023 01:05 AM - edited 05-10-2023 01:07 AM
Hi, I am trying to get to the "Create Incident" page on the service portal editor,
I would like to access the following 2 pages on Page Designer on my PDI. I am logged in as the system administrator so I have the admin role, which I thought would allow myself to edit portal pages.
However, I am having difficulty trying to access and edit the pages since I cannot get to the "create incident" page, and from the message I am getting when I open the pages, I don't think it would allow me to access the page because of the following error messages as seen below.
I would greatly appreciate it if any kind soul could help me out.
Kind regards
Janet
Solved! Go to Solution.
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06-10-2023 06:54 PM - edited 06-10-2023 06:54 PM
Hi Mike,
I managed to add new categories and catalog items through Service Catalog (sc_catalog) and edit as a record producer.
Thank you for your response!
Janet
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05-10-2023 07:31 AM
"Create Incident" is a record producer. If you are trying to edit that form, you need to edit the record producer, not the portal page.
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06-10-2023 06:54 PM - edited 06-10-2023 06:54 PM
Hi Mike,
I managed to add new categories and catalog items through Service Catalog (sc_catalog) and edit as a record producer.
Thank you for your response!
Janet