Automatically change the state from NEW to SCHEDULE when a standard change is created and submitted

[Charutha R]

Hi ,

My requirement is to automatically update the State Field value from NEW to SCHEDULE ,when a standard change is created. 

There is a OOB Work flow for Standard change request .I made some changes to this workflow to achieve this scenario.

Removed the Approval Action and Wait for Condition  and added Set Value (move to schedule) function .But it is not working.

Any suggestion is really recommended.

[Aman Kumar S]

Hi @Charutha R ,

Are you using state model in change request, check that out how it is configured in your system.

OOB the transition ensures that assignment group is populated, check it for your instance.

[Charutha R]

Hi Aman,

It is the same in my system.

Thanks

[Aman Kumar S]

Then remove this condition if you want, so your newly incident change ends up in scheduled state upon creation