Editing service portal page

[jnt-cnt]

Hi, I am trying to get to the "Create Incident" page on the service portal editor,

I would like to access the following 2 pages on Page Designer on my PDI. I am logged in as the system administrator so I have the admin role, which I thought would allow myself to edit portal pages.

However, I am having difficulty trying to access and edit the pages since I cannot get to the "create incident" page, and from the message I am getting when I open the pages, I don't think it would allow me to access the page because of the following error messages as seen below. 

I would greatly appreciate it if any kind soul could help me out.

Kind regards

Janet

[Mike_R]

"Create Incident" is a record producer. If you are trying to edit that form, you need to edit the record producer, not the portal page.

[jnt-cnt · Accepted solution]

Hi Mike, 

I managed to add new categories and catalog items through Service Catalog (sc_catalog) and edit as a record producer. 

Thank you for your response!

Janet