HI All
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12-02-2024 12:09 AM
HI All,
i have one Choice field(sub category), and Reference Field(Configuration item).
My question is whenever user select under sub category values it's same values shows Configuration item.
Please any one suggest
Thanks ADV

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12-02-2024 12:14 AM
@basha shaik Didn't get your question completely, if you wish to populate configuration item on the basis of sub-category then you need to have a mapping between sub-category and configuration item either in form of key-value pair or database records. You can then fetch this mapping via an onChange client script and a GlideAjax call which will make a call to a Server side script include by provide selected sub-catefory as an input and fetching associated configuration item. This CI then can be populated on the form.
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12-02-2024 01:06 AM
Hi @basha shaik
May I know why you need CI as same as Sub Cat? Sub cat and CI are 2 different fields and used for different purposes.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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