When problem ticket is created from major incident type should be autopopulated as 'Major incident'

[hvascyh]

Hi, 

We have created a new field called TYPE in the problem form which has two values 

* proactive

*reactive
*Major incident

Now when we create problem from an incident form then it should auto populate with the type field is value "Major Incident".

Suggest some ideas!!

[Abbas_5]

Hello @hvascyh,

Please refer to the link below:
https://www.servicenow.com/community/incident-management-forum/creating-problem-record-from-promote-...

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

[Sanjay191]

Hello @hvascyh 

Please  check on the extended Script Include IncidentUtils  from the IncidentUtilsSNC and just put your condition in IncidentUtils script include  and it will call when we create the problem from the incident these are the OOTB changes.
if you want to custom solution then you can write the BR on after that setValue major incident after created the problem.

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,