Instance suspended

dave2477 · ‎10-21-2016

Hello. We have a dev instance (dev281) that we use all the time, and it recently started getting this message when we go to it:

dev281.service-now.com is currently in a suspended state. Please reach out to your sales contact to re-enable your instance.

How can I un-suspend it?

Regards,

Dave

David_Gatley · ‎10-21-2016

devXXX.servicenow.com instances were a part of the Certified Integration Program which has been replaced by the Technology Partner Program. These devXXX instances are out of band with the currently supported n-3 release support within our program. To regain technology partner instance access please visit tpp.servicenow.com, ensure you are up to date with our program agreements and guidelines and use the new Vendor Instances that are a now available for scoped application development.

If you have any specific needs for this, please contact technology.partners@servicenow.com

View solution in original post

David_Gatley · ‎10-21-2016

Hi David, devXXX instances are no longer supported and cannot be reclaimed. You can get a new vendor instance (venXXXXX) within TPP to resume your work.

dave2477 · ‎10-21-2016

Okay, thank you!