My instance is not coming up

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BhupendraSinghR
Tera Contributor

‎05-14-2025 04:52 AM

My SNOW instance is not coming up despite trying several times. 
Can someone look into this ?

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Dr Atul - LNG
Tera Patron

‎05-14-2025 04:53 AM

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Dr Atul - LNG
Tera Patron

‎05-14-2025 04:53 AM

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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BhupendraSinghR
Tera Contributor
In response to Dr Atul - LNG

‎05-14-2025 05:07 AM

ok, I will wait for a days or 2. Thanks AG

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AndersBGS
Tera Patron

‎05-14-2025 12:18 PM

Hi @BhupendraSinghR ,

 

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

  •  wait, it should come online again after some time.
  •  If you get tired of waiting. Release your instance and request a fresh installation. Note! Any work that hasn’t been backed up will be list for good.