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Password vaults implementation

Goal of this Article   This article present multiple alternatives to implement password vaults with ServiceNow. The main Use Case is for Discovery, but it can be also used for integrations.   Warning : This article is not an official documentation, a...

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Advantages of ServiceNow® as an MSP

An MSP (Managed Service Provider) is an external team with specific expertise who provides certain services to an organization while being accountable to the organization. Essentially, an MSP is an expert helping hand, who can take care of the grunt...

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Extending Patterns

Extending Patterns Goal In this lab you will learn two general methods of extending discovery using patterns. Requirement is to add the start date field to the Windows Server record that is not captured out of box. Extending patterns in the applicat...

How to Connect Tableau with ServiceNow

ServiceNow is a great cloud service. Although it offers some reporting capabilities, many ServiceNow customers have complicated requirements on reporting or business analytics. Either the ServiceNow reporting is not sufficient for them, or their cor...

tejaswini17 by Kilo Contributor
  • 22723 Views
  • 8 comments
  • 1 helpfuls

Track More Kubernetes Things!

DISCLAIMER: this example of enhancing a discovery pattern comes with no support or warranty.  Caveat Emptor! One of the great things the Kubernetes discovery pattern does out of the box is track changes to deployments, daemonsets, statefulsets, and s...

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Will Hallam by ServiceNow Employee
  • 2608 Views
  • 5 comments
  • 1 helpfuls

New AIOps Alert Live View

Get a preview of one of our newest and coolest features, Alert Live View. This is a game-changer for IT operations teams, enabling them to quickly identify and prioritize critical issues and take swift action to prevent or resolve them. It's availab...

Adding a Custom Plugin to ACC-M

Adding a Custom Plugin to ACC-M ACC Overview The Agent Client Collector (ACC) is ServiceNow's extensible server agent.  It provides a way to perform credential-less discovery of Linux and Windows devices (referred to as "ACC-V", for "Visibility").  I...

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Will Hallam by ServiceNow Employee
  • 6632 Views
  • 2 comments
  • 5 helpfuls

ServiceNow Event Management Self Health Monitoring

What is the self-health monitoring feature? Enabling the OOTB available self-health feature can help detect and troubleshoot Event Management health issues. Some examples below may help you further understand this better before we dig into this a lit...

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ITOM Payload Navigator (Identification and reconciliation)

Please find here a little tool I developed to help ITOM payloads debug. Why should I use this tool for?Debug IRE errors in payloadsNavigate and understand the content of discovery and interface payloadsThe tool will read a JSON or XML file and displa...

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Certificate discovery for Sectigo – Pattern failed

If Certificate discovery of Sectigo CA is failing, it could be because of one of the following issues. 1. Incorrect Credential – Open the pattern logs from discovery logs. Check the output of step 5 "Get Certificate List". If it is empty that means e...

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