In today's fast-paced digital landscape, organizations rely heavily on their Configuration Management Data Base (CMDB) to ensure seamless operations and efficient service delivery. However, maintaining a healthy and accurate CMDB can be a daunting t...
Imagine a time in application development where deploying code felt like navigating rush hour traffic. IT controlled the infrastructure, creating bottlenecks and delays that frustrated application teams. Innovation stalled, waiting in line for approv...
How to Discover Certificate using Import Certificate Discovery? Solution: There are two types of Import Certificate discovery. 1.Server Folder Certificate discovery, that is certificates are present in different Servers. 2.Local Folder Certificate di...
ITOM Cloud Native Ops for Visiblity and Health ("CNO") provides turnkey discovery of Kubernetes clusters, plus streaming event-driven CMDB updates, event ingestion and metric ingestion. The included install command for CNO requires some manual resp...
Hi All, Good Day, We started the knowledge sharing session on ITOM with Collaboration @AG - LearnNGrow. If anyone want to refer the recording of podcast please refer the link - https://www.youtube.com/live/Hs6ci2SoVBY?si=kGgHKd4kmVbi0-en ...
This article is the result of the recent asks from the customer(s) regarding the possibility of discovering the sub-accounts automatically in a Cloud i.e., I have a master account and few member accounts as well so if tomorrow a new member account is...
Use case To speed up ACC Agent deployment, some customers will include the ACC agent in an Virtual Machine image, resulting to error to generate new agent_id and server Serial Number.You can use the script if you want to be sure that the agents doesn...
Statement : POST/Upload a file from mid-server to ServiceNow Instance. Use Case: Many time there are requirements to process files/data securely from mid-server into servicenow instance. E.g. encrypted user information from other platforms such as wo...
we have 4 types of pre post processing script. Please details about all types of script. Pre sensorPost SensorPre executionOn Failure Order of execution pre post processing script : Pre sensor: You can change payload before it w...
Introduction This article explains how to deploy and test a connector for "External Credential Storage" plugin. For more generic information on the plugin: Official Documentation : https://docs.servicenow.com/csh?topicname=c_ExternalCredentialSto...
Introduction This article explains how to create a custom connector for "External Credential Storage" plugin. If the vault is not supported by ServiceNow, then it is possible to develop a custom connector. For more generic information on the plu...
Before starting implementation, it's always a good idea to conduct a process workshop to verify processes and identify requirements. To be prepared for the workshop, we've provided guides that outline what resources -- people and content -- to have ...
This article explains how to set up ServiceNow to respond to Azure tag update events. Tags are updated on scheduled discovery, or if an event is received for a specific resource, but at the time of writing not when a tag event is received. This mea...
Set Discovery Schedule Name to CMDB Record (via Discovery - 2 Ways) Ever wondered which discovery schedule updates or creates your CI on CMDB table ? How to find which Discovery Schedule updated / created the CI ? You may Already know that the...
Notes and remarks: The solution proposed in this article may not be the most optimized one and its only objective is to show an example of cost management in a VMware environment that could be adapted and enhanced according to organizations and users...
DISCLAIMER: This example comes with no support or warranty, implied or explicit. Caveat Emptor! Here's an example of using AWS Secrets Manager to store credentials for discovery, service mapping, and orchestration. Bear in mind I'm not a Java co...
Description of the Use Case Use Case : The CMDB consumer want to check the owner team of a Server in the CMDB. For Cloud (AWS, Azure) environments, it is managed by tags, but in legacy Datacenters, we can parse a custom signature file that will be d...
Issue: In the CMDB Health Dashboard, stateless report includes retired CIs Resolution: Delete all records in the health result (cmdb_health_result_list) tableAdd system property glide.cmdb.health.src.cmdb_health_audit_only and set to TrueRun Correct...
ECS (External Credential Store) plugin - An overview First, let's introduce the topic of this article. The ECS plugin is - strictly simplified - a plugin extension to the credential management on ServiceNow in regards to discovery, service mapping an...
Introduction Agent Client Collector, ServiceNow's all-purpose host agent, is meant to connect to one ServiceNow instance at a time. This article covers the steps involved with taking a running agent and pointing it at a different ServiceNow instance...
Srey Waghray
ServiceNow
LisaLatour
seanflack
Steph Morillo
