Tags: Discovery, CMDB, Install Status, Operational Status, Change Management, WLC, Best Practice Hello fellow ServiceNow practitioners, Have you ever come into work to find your queue flooded with unexpected tickets? We did. I want to share a rea...
For most IT operators, air-gapped networks can be a nightmare for even basic discovery because of no connectivity to the rest of the organization's network. Each location normally requires a local IT expert to not only gather the data but also have ...
With the increasing adoption of the cloud, companies are creating a growing number of cloud accounts to manage their operations. These accounts are often set up manually or through semi-automated processes, lacking a unified and strict governance fra...
The On-Call Scheduling application within SRM helps you to ensure that dedicated support team members are available to resolve issues as they arise. You can set up on-call schedules, escalation policies, escalate notifications for a group, and determ...
In the May Store release, HLA version 36.0.19 released support for a new data input for Amazon Data Firehose makes it simple for customers to stream CloudWatch logs in their AWS accounts to HLA: no MID server needed. This means that logs from popul...
Hi everyone, I wanted to share some insights on how relationship levels work in ServiceNow CMDB, especially for those who may not be familiar with this setting and its impact on performance and visibility. The information and examples below are r...
Customizing CAM Playbook Cloud Account Management (CAM) offers a standardized workflow for creating new subscription accounts. It includes essential features such as: Request approvals Assigning cloud context Creating the subscription account Di...
Introducing our new "Analyze Alert Impact" agentic workflow for IT Operations Management Service Operations Workspace. This workflow uses AI agents to provide IT Operators with critical information about alerts from 1st and 3rd party systems, help...
Hardware Asset Management HAM is the Management of your physical assets. From when an asset is requested, then procured, to eventually being retired and disposed. HAM ensures that physical assets are fully tracked and managed throughout their life cy...
Use case/Context :: To enable the enduser to run the installed software policy onDemand - not having to wait the default 24hrs.Standalone Installed Software policy created to avoid grabbing large payloads each time Enhanced Discovery policy was run. ...
Cloud Account Management (CAM) for Azure Azure offers several agreements, each designed with its own unique hierarchy and management structure. These include the Enterprise Agreement (EA), Microsoft Customer Agreement (MCA), and Microsoft Partner A...
Cloud Account Management (CAM) for AWS: Cloud Account Management (CAM) is a one stop landing zone for multi-cloud to create, manage and decommission accounts with strict governance structure. While ServiceNow provides a structured approach to man...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me. If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Agent Client C...
Build and push MID server image to ECR We have several available containerized MID Server downloads. For this exercise, we will use the Linux Docker Recipe. Please note that based on the type of host you plan to run the MID Server, you might have ...
During a cloud account request processing, we have multiple manual steps where the request will wait for a human response to proceed forward. This can cause some delays even if the request is simple. We can improve this by having a certain set of ru...
The intent of this article, is to show how to use different Service Mapping strategies, in order to speed up application services discovery. The requirement to map the application services, is to explain our CSDM Model to the customer. There, custome...
Cloud Account Management (CAM) manages the lifecycle of subscription accounts at various stages and integrates with multiple cloud providers. Companies often have more than one cloud provider and organization and need to create new cloud subscripti...
Hi ITOM Community, I am sharing a working-progress guide to configure the integration between ServiceNow Discovery/MID Server and Azure Key Vault, using the AKV as an external credential vault for validating users and passwords for the discovery of...
Custom Update Set The attached custom update set (Aruba-WAP-Controller-UpdateSet) is an 'all inclusive update set' that contains all the components to implement the Horizontal Discovery Pattern for a family of Aruba Wireless AP Controllers. The upda...
Welcome to ServiceNow® Health Log Analytics Quick Start Guide If you’re just starting your predictive AIOps journey using Health Log Analytics (HLA), then you’ve come to the right place. This guide will help you get up to speed on activating and...
Srey Waghray
ServiceNow
seanflack
Lisa Latour
Steph Morillo
