Issue / Use Case: I recently faced the challenge of ensuring that the serial numbers of Zebra Printers were accurately fetched and populated in our CMDB, which were missing or not being populated every time the discovery ran. In this article, I’ll sh...
Description Discovery of the device fails with error "Relation and/or reference table <table_name> is not a known CI Type" Cause Pattern step of operation type "Create Relation/Reference" creates a relationship between two tables. However, the parent...
Hello ITOM Admins and Developers, Working in IT Operations often means juggling discovery, CMDB, and integrations while keeping discovery patterns, MID Servers, and data consistency under control. Here are some practical tips and tricks that can sa...
ECC Queue Leverage ECC Queue to create an Output instruction to the MID Server to run a command to execute PowerShell (function execute(inputs, outputs) { /************************************************ * Get the name of a Active Mid Server **...
Overview When users receive notification (for example, from vCenter, AWS, etc.) that a VM has been deprovisioned, the corresponding CI is marked in such a way as to remove it from subsequent daily license counts. However, when that VM is linked to a ...
ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase...
With the March 2023 release of Discovery and Service Mapping Patterns store app, a new mechanism is introduced for event driven discovery for Azure cloud. The earlier approach for Azure event driven discovery was built many years ago relying solel...
Welcome to ServiceNow® Health Log Analytics Quick Start Guide If you’re just starting your predictive AIOps journey using Health Log Analytics (HLA), then you’ve come to the right place. This guide will help you get up to speed on activating and...
Issue Description While reviewing certificate data in ServiceNow Certificate Inventory and Management, I discovered certificates appearing in an "Archive Unique Certificates" table with timestamps from June 2025. This raised questions about: What thi...
A recent experience with discovering an SNMP enabled device made me realize that I didn’t fully understand the best way to extend out of the box discovery content. I was able to discover the device and many required attributes by simply configuring c...
In today's fast-paced digital landscape, cloud resources are the backbone of innovation. Yet, for many organisations, managing these dynamic environments feels like navigating a dense fog. Do these challenges sound familiar? The Cloud Conundrum...
A critical aspect of ACC's functionality, particularly in complex enterprise environments, is its ability to communicate effectively within diverse network configurations, including those utilizing network proxy servers. Recent enhancements to ...
Summary: This knowledge article documents my complex ServiceNow SQL Server discovery troubleshooting experience that initially appeared to be a WMI namespace compatibility issue but was actually caused by SQL Server Express using dynamic ports instea...
Create a new Discovery pattern This lab explains how to create a serverless pattern which creates CIs that populate the Bagpipe model. Create new discovery Serverless pattern Navigate to Pattern Designer -> Discovery Patterns. The Discovery Patt...
When 500 Access Points Taught Me Everything About ServiceNow Wireless Discovery A real-world investigation that revealed how enterprise wireless networks actually work in ServiceNow The Crisis That Started It All Picture this: Your network team is st...
Say goodbye to Basic Auth with Event Management! With the Washington release, the platform introduces the capability to set up Inbound REST API keys. When connecting systems, the most often preferred authentication method is API keys, as they elimina...
Kubernetes Visibility Agent Let’s break down how the Kubernetes Visibility Agent functions, step by step, so you can clearly understand how it helps populate your CMDB in ServiceNow: Where It Works The Kubernetes Visibility Agent supports visibil...
The ServiceNow AIOps solution leverages the ITOM Health and Observability applications to ingest events, logs, metrics and traces from monitoring tools. It learns and models the behaviour of applications and learns new scenarios in real time and aler...
Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for ServiceNow Professionals Disclaimer and Purpose This knowledge article is created to share practical experience and knowledge gained through hands-on work with Ser...
Just thought of putting all necessary information on Kubernetes at One place for consumption. Kubernetes And Its Components:-Kubernetes is a cluster and container management tool. It lets you deploy containers to clusters, meaning a network of virtu...
Srey Waghray
ServiceNow
LisaLatour
seanflack
Steph Morillo
