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Recommended training for ITOM

ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase...

Deaddin Edris by • ServiceNow Employee
  • 29097 Views
  • 2 comments
  • 24 helpfuls

Health Log Analytics - Quick Start Guide

Welcome to ServiceNow® Health Log Analytics   Quick Start Guide    If you’re just starting your predictive AIOps journey using Health Log Analytics (HLA), then you’ve come to the right place. This guide will help you get up to speed on activating and...

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dougodegaar by • ServiceNow Employee
  • 7986 Views
  • 2 comments
  • 4 helpfuls

How to extend discovery content of an SNMP device

A recent experience with discovering an SNMP enabled device made me realize that I didn’t fully understand the best way to extend out of the box discovery content. I was able to discover the device and many required attributes by simply configuring c...

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Dondi Beers by • ServiceNow Employee
  • 7280 Views
  • 4 comments
  • 7 helpfuls

Create a new Discovery pattern

Create a new Discovery pattern This lab explains how to create a serverless pattern which creates CIs that populate the Bagpipe model. Create new discovery Serverless pattern Navigate to Pattern Designer -> Discovery Patterns.     The Discovery Patt...

Inbound REST API Keys for Event Management Connectors

Say goodbye to Basic Auth with Event Management! With the Washington release, the platform introduces the capability to set up Inbound REST API keys. When connecting systems, the most often preferred authentication method is API keys, as they elimina...

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charleselite by • ServiceNow Employee
  • 13963 Views
  • 9 comments
  • 6 helpfuls

Kubernetes Visibility Agent

Kubernetes Visibility Agent   Let’s break down how the Kubernetes Visibility Agent functions, step by step, so you can clearly understand how it helps populate your CMDB in ServiceNow:   Where It Works The Kubernetes Visibility Agent supports visibil...

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Pratiksha by • Mega Sage
  • 9510 Views
  • 5 comments
  • 6 helpfuls

Manual Certificate CI Creation in ServiceNow!!

  Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for ServiceNow Professionals Disclaimer and Purpose This knowledge article is created to share practical experience and knowledge gained through hands-on work with Ser...

Selva Arun by • Mega Sage
  • 7013 Views
  • 2 comments
  • 3 helpfuls

When Mid Server Is Down Automatically Create Incident

Follow these Steps  1. Go to application Navigator and search Flow designer. 2. Now Click on New and then Flow   3.Fill the below fields like flow name, Description and click on Build Flow   4. Now click on Trigger Condition and Fill the details a...

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Health Log Analytics (HLA) FAQs

Getting Started    What is Health Log Analytics?  The ServiceNow Health Log Analytics application enables customer service organizations and service operations to collaborate on customer problems proactively to resolve issues.    Where is the documen...

dougodegaar by • ServiceNow Employee
  • 3560 Views
  • 1 comments
  • 4 helpfuls

Leave Management System - 1

ServiceNow leave absence does not provide many facilities like Holiday validation, leave policies etc. I have created a scoped application which provide many features: Location wise leaves: There are different leave types for different countries/sta...

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