When Service Mapping is discussed, the spotlight often falls on the elegant topology views inside the CMDB — the visual network of connected servers, databases, and applications that every architect loves to see. But what’s often overlooked is where ...
1. Authentication Fail Causes - Incorrect Credentials - Insufficient Permission Resolution Steps - Verify Credentials - Credential test feature 2. No Response From Device Causes - Device Firewall blocking - In correct Ip Address Resolution Steps -...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. My library Knowledge Sources To Go is very p...
Overview This knowledge article provides supplemental information based on practical implementation experience with Nutanix Acropolis discovery in ServiceNow. It builds upon the comprehensive official documentation to address specific challenges enco...
Hello ITOM Admins and Developers! Here are some practical tips and tricks that can save you time and help you avoid common pitfalls when working with Discovery and CMDB. 里1. CMDB CI Class Info Table This table lists all CMDB CI classes available...
Resolving PowerShell Credential Test Failures on ServiceNow MID Servers Article Type: Real-World Troubleshooting Experience Difficulty Level: Low Estimated Resolution Time: 2-5 minutes Related KB: KB0956823, KB0749654 Last Updated: October 2025 ...
Welcome to ServiceNow® ITOM AIOps Event Management Quick Start Guide This guide will help you get up to speed on activating the ServiceNow AIOps solution and realizing value from Event Management in the Service Operations Workspace. This guide wil...
Hi ITOM Community, I am sharing a working-progress guide to configure the integration between ServiceNow Discovery/MID Server and Azure Key Vault, using the AKV as an external credential vault for validating users and passwords for the discovery of...
Understanding Serverless Discovery: Why SSL Certificates Are Required for MID Server Purpose While implementing Kubernetes and Nutanix discovery in ServiceNow, I learned about a different approach to discovery called "Serverless Discovery". This...
Issue / Use Case: I recently faced the challenge of ensuring that the serial numbers of Zebra Printers were accurately fetched and populated in our CMDB, which were missing or not being populated every time the discovery ran. In this article, I’ll sh...
Description Discovery of the device fails with error "Relation and/or reference table <table_name> is not a known CI Type" Cause Pattern step of operation type "Create Relation/Reference" creates a relationship between two tables. However, the parent...
Hello ITOM Admins and Developers, Working in IT Operations often means juggling discovery, CMDB, and integrations while keeping discovery patterns, MID Servers, and data consistency under control. Here are some practical tips and tricks that can sa...
ECC Queue Leverage ECC Queue to create an Output instruction to the MID Server to run a command to execute PowerShell (function execute(inputs, outputs) { /************************************************ * Get the name of a Active Mid Server **...
Overview When users receive notification (for example, from vCenter, AWS, etc.) that a VM has been deprovisioned, the corresponding CI is marked in such a way as to remove it from subsequent daily license counts. However, when that VM is linked to a ...
ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase...
Welcome to ServiceNow® Health Log Analytics Quick Start Guide If you’re just starting your predictive AIOps journey using Health Log Analytics (HLA), then you’ve come to the right place. This guide will help you get up to speed on activating and...
A recent experience with discovering an SNMP enabled device made me realize that I didn’t fully understand the best way to extend out of the box discovery content. I was able to discover the device and many required attributes by simply configuring c...
In today's fast-paced digital landscape, cloud resources are the backbone of innovation. Yet, for many organisations, managing these dynamic environments feels like navigating a dense fog. Do these challenges sound familiar? The Cloud Conundrum...
A critical aspect of ACC's functionality, particularly in complex enterprise environments, is its ability to communicate effectively within diverse network configurations, including those utilizing network proxy servers. Recent enhancements to ...
Summary: This knowledge article documents my complex ServiceNow SQL Server discovery troubleshooting experience that initially appeared to be a WMI namespace compatibility issue but was actually caused by SQL Server Express using dynamic ports instea...
Srey Waghray
madhurig_pac
ServiceNow
LisaLatour
Steph Morillo
