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How to discover Certificates using Import Certificate discovery

How to Discover Certificate using Import Certificate Discovery? Solution: There are two types of Import Certificate discovery. 1.Server Folder Certificate discovery, that is certificates are present in different Servers. 2.Local Folder Certificate di...

thiyagu_j by ServiceNow Employee
  • 2657 Views
  • 2 comments
  • 0 helpfuls

Pipelining Cloud Native Ops for Visibility/Health

ITOM Cloud Native Ops for Visiblity and Health ("CNO") provides turnkey discovery of Kubernetes clusters, plus streaming event-driven CMDB updates, event ingestion and metric ingestion.  The included install command for CNO requires some manual resp...

Will Hallam by ServiceNow Employee
  • 937 Views
  • 2 comments
  • 3 helpfuls

ITOM Podcast - Basics of ITOM

Hi All,   Good Day,   We started the knowledge sharing session on ITOM with Collaboration @AG - LearnNGrow.   If anyone want to refer the recording of podcast please refer the link -   https://www.youtube.com/live/Hs6ci2SoVBY?si=kGgHKd4kmVbi0-en    ...

asajay011 by Giga Sage
  • 375 Views
  • 1 comments
  • 3 helpfuls

POST file from Mid-Server to ServiceNow Instance

Statement : POST/Upload a file from mid-server to ServiceNow Instance. Use Case: Many time there are requirements to process files/data securely from mid-server into servicenow instance. E.g. encrypted user information from other platforms such as wo...

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Pattern pre post processing script

we have 4 types of pre post processing script. Please details about all types of script. Pre sensorPost SensorPre executionOn Failure   Order of execution pre post processing script :                     Pre sensor: You can change payload before it w...

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ITOM Customer Workshop Preparation Guides

Before starting implementation, it's always a good idea to conduct a process workshop to verify processes and identify requirements.  To be prepared for the workshop, we've provided guides that outline what resources -- people and content -- to have ...

ServiceNow by Administrator
  • 1847 Views
  • 5 comments
  • 2 helpfuls

Update Tags from Azure Event

This article explains how to set up ServiceNow to respond to Azure tag update events.  Tags are updated on scheduled discovery, or if an event is received for a specific resource, but at the time of writing not when a tag event is received.  This mea...

Aidan by Tera Guru
  • 9246 Views
  • 7 comments
  • 1 helpfuls

Using AWS Secrets Manager as a Credential Store

DISCLAIMER: This example comes with no support or warranty, implied or explicit.  Caveat Emptor!   Here's an example of using AWS Secrets Manager to store credentials for discovery, service mapping, and orchestration.   Bear in mind I'm not a Java co...

Will Hallam by ServiceNow Employee
  • 5843 Views
  • 9 comments
  • 3 helpfuls

Extend ACC-V to parse a signature file, and create tags

Description of the Use Case Use Case : The CMDB consumer want to check the owner team of a Server in the CMDB. For Cloud (AWS, Azure) environments, it is managed by tags, but in legacy Datacenters, we can parse a custom signature file that will be d...

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benoitcrest by ServiceNow Employee
  • 2204 Views
  • 2 comments
  • 11 helpfuls

Staleness report includes retired CIs

Issue: In the CMDB Health Dashboard, stateless report includes retired CIs Resolution: Delete all records in the health result (cmdb_health_result_list) tableAdd system property glide.cmdb.health.src.cmdb_health_audit_only and set to TrueRun Correct...

Xeretni by Giga Contributor
  • 2208 Views
  • 3 comments
  • 3 helpfuls

External Credential Store - Multiple Credential Stores

ECS (External Credential Store) plugin - An overview First, let's introduce the topic of this article. The ECS plugin is - strictly simplified - a plugin extension to the credential management on ServiceNow in regards to discovery, service mapping an...

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