ITOM AIOps Office Hours are dedicated 60-minutes Q&A sessions, directly with the product team. Join office hours to connect with the ServiceNow product team for Q&A on topics such as: Migrating from Operator Workspace to Service Operations WorkspaceA...
In today’s hyper-connected world, IT infrastructure is the backbone of every industry—from airlines to banks to retailers. When an outage strikes, the ripple effects are felt everywhere. The ability to quickly detect and respond to issues can make th...
Introduction: Service Mapping enables IT departments of companies, organizations, and cloud companies providing platform as a service to create a service-aware view of infrastructure.Service Mapping is not about creating and updating configuration ...
Have you seen Service Reliability Management for Service Operations Workspace and specifically recent innovations to deliver an easier self-service option for On-Call Scheduling and adding in automated response? Here is a quick demo: On-call Sched...
Hi Folks, This article covers how Pattern Pre Post Scripts [Pre Execution, Pre and Post Sensor] can be debugged using OOB Script Debugger Utility. Target Audience Anyone using Discovery product using Patterns on their SNOW instance. Overview You ...
Creating an SNMP Trap and sending Events to a ServiceNow Instance Hello Everyone I am a technical trainer working for ServiceNow and I have over the years delivered many courses in the ITOM field. I teach and have taught subjects such as Discovery, S...
For most organizations today, the adoption of Cloud infrastructure is more prevalent than ever and along with that comes Cloud based Active Directory. As an organization, you want to simplify authentication procedures across all enterprise applicatio...
In addition to providing a consumer-grade ordering experience for cloud resources, the Cloud Accelerate Cloud Services Catalog application in ServiceNow includes a REST API which lets you integrate with CI/CD pipelines to provision cloud resources, w...
A few years ago, my uncle Sumit visited a doctor for a health check and submitted his reports. The doctor, upon reviewing Sumit's history, expressed astonishment, saying, "You smoke, don't exercise, work long hours, have poor sleep patterns, and hig...
ServiceNow and Microsoft introduce a new integration connector between ServiceNow Event Management and Azure Monitoring. See attached details. The new connector is available in Event Management Connectors app in Servicenow Store.
This Article helps you to understand the concepts of Cloud Management , Discovery in detail and how it practically works. You can use this as a base document for all your configurations with regards to Amazon AWS Cloud Discovery. Similarly, the ...
Introduction This article will walk through how to install and setup Now Assist for ITOM to Enable Event Management users to view alert analyses generated by Now Assist for ITOM. Requirements Licensing for ITOM Operator Professional+ or ITOM AIOps...
Introduction This article answers frequently asked questions about Now Assist for ITOM and will be updated as needed. Contents Features & FunctionalitiesImplementation & Enablement GuidanceLicensing & SKU-relatedData Security What is Now Assist ...
Introduction To learn more about Now Assist for ITOM or get started on your journey, continue reading this article. The article will be updated as needed. Contents Now Assist for ITOM Overview Getting StartedHelpful Resources Now Assist for ITOM ...
Overview Recently I've dealt with a few issues, of the customer, which are mostly related to the relationship between the Server CI, VM Instance / VMWare Instance CI, and ESX Server CI (*For VMWare). Most noticed root causes are data issue(s), diffe...
When planning a journey, think about more than just the destination. This advice is especially true when your organization embarks on a journey to "Service Aware CMDB" or "Predictable AIOps." You should also consider the approach, resources, and i...
Why? To explore the cosmos of your ServiceNow data like a jedi What is the Data Explorer? It is a tool to navigate the data in the platform It can display Records (table but also CMDB), References and CMDB RelationshipsIt is now limited to administ...
Hi All Just Publishing this quick and crisp article for Storage devices which uses CIM credentials for discovery. The Shazzam probe launches the wbem port probe as part of network discovery.The wbem port probe detects activity on target ports SLP 427...
With ServiceNow's ability to list the packages in a container image, we have all the pieces in the CMDB to answer questions like "what software is this App Service using?" and "which App Services have this software?". The piece that requires a bit o...
All, Well as promised here is our latest and greatest framework for a CI Lifecycle that we hope many can find value with it. For those that have been around a bit, you might remember how @aleck.lin, @Ryan Zulli, and myself had a discovery 301 lab tha...
Srey Waghray
madhurig_pac
ServiceNow
LisaLatour
Steph Morillo
